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LEAD SUPPLY ATTENDANT Resume Example

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LEAD SUPPLY ATTENDANT
Professional Summary
Resourceful and quick-thinking  Lead Supply Attendant with 5 years in warehouse and inventory management. Improves shipping and receiving efficiency and accuracy by applying strong leadership skills.
Skills
  • Energetic and enthusiastic
  • Skilled mentor
  • Courteous demeanor
  • Active listening skills
  • Flexible
  • Friendly
  • Calm under pressure
  • Team leader
  • Customer service specialist
  • Knowledge of Federal Aviation Administration (FAA) regulations
  • Industrial equipment operation experience
  • OSHA standards
  • Quality assurance
  • Material handling
  • DOT regulations
  • Hazardous Materials Endorsement
Work History
06/2015 to Current
LEAD SUPPLY ATTENDANTDELTA AIR LINES INC. – LOS ANGELES, CA
  • Achieved a  93% on-time shipment rate.
  • Redirected shipments en route in response to customer requests.
  • Coordinated with freight forwarders to expedite international shipments.
  • Maintained and Coordinated QA audits of Warehouse Shelf Life.
  • Redirected shipments en route in response to customer requests.
  • Trained staff on material handling processes to reduce shipping times.
  • Adhered to all requirements and regulations for interstate HAZMAT carriers
  • Maintained and Audit FAA Records for Parts Removed and Installed On Aircraft leased or owned by Delta Air Lines
  • Tracked time spent on assignments each day for productivity reporting.
  • Received, stored and shipped goods and materials.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Coordinated with freight forwarders to expedite international shipments.
  • Monitored the workshop work flow for 14 employees.
  • Presented carrier-performance metrics and monthly costs reports to executive team.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • E-mailed suppliers, carriers and customers with shipping updates.
  • Received all imported goods and checked product condition and count.
  • Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.



05/2014 to 06/2015
LEAD SUPPLY ATTENDANT (NEW LINE MAINTENANCE STATION)DELTA AIR LINES INC. – KANSAS CITY, MO
  • Led warehouse improvement initiatives to advance operational efficiency.
  • Received, stored and shipped goods and materials.
  • Initiated contact with vendors and built solid working relationships with them.
  • Determined the most cost-effective procedures and routes for shipments.
  • Presented carrier-performance metrics and monthly costs reports to executive team.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Created an annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget.



05/2011 to 05/2014
SUPPLY ATTENDANTDELTA AIR LINES INC. – LOS ANGELES, CA
  • Picked up incoming stock and delivered materials to designated locations.
  • Divided cargo received by account number and intended location.
  • Loaded and unloaded pieces into boxes for shipment.
  • Processed 100 shipments per day.
  • Redirected shipments en route in response to customer requests.
  • Loaded products weighing up to 500 pounds onto aircraft for delivery.
  • Used item numbers to properly stock warehouse.
  • Picked up incoming stock and delivered materials to designated locations.
  • Verified computations against physical count of stock.
  • Achieved a 98% on-time shipment rate.

09/2006 to 05/2011
AIRLINE CUSTOMER SERVICE AGENTDELTA AIR LINES INC. – JAMAICA, NY
  • Greeted passengers, verified tickets and directed passengers to assigned seats.
  • Addressed passengers' concerns about delayed and canceled flights and resolved the issue through Delta's irregular operations plan.
  • Sold over 7000 tickets and processed 15,000 ticket changes per yea
  • Promoted upgrade options to customers, resulting in 67% increase in passengers choosing to pay for full fare class coach refundable tickets inorder to upgrade to first class for $150 on our long haul JFK to LAX flights.
  • Solicited customer feedback and resolved any problems through customer care feedback cards and website.

Education
1998
High School Diploma:
JOHN ADAMS HIGH SCHOOL - OZONE PARK, NY


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Resume Overview

Companies Worked For:

  • DELTA AIR LINES INC.

School Attended

  • JOHN ADAMS HIGH SCHOOL

Job Titles Held:

  • LEAD SUPPLY ATTENDANT
  • LEAD SUPPLY ATTENDANT (NEW LINE MAINTENANCE STATION)
  • SUPPLY ATTENDANT
  • AIRLINE CUSTOMER SERVICE AGENT

Degrees

  • High School Diploma :

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