Resourceful and quick-thinking Lead Supply Attendant with 5 years in warehouse and inventory management. Improves shipping and receiving efficiency and accuracy by applying strong leadership skills.
Skills
Energetic and enthusiastic
Skilled mentor
Courteous demeanor
Active listening skills
Flexible
Friendly
Calm under pressure
Team leader
Customer service specialist
Knowledge of Federal Aviation Administration (FAA) regulations
Industrial equipment operation experience
OSHA standards
Quality assurance
Material handling
DOT regulations
Hazardous Materials Endorsement
Work History
06/2015 to Current
LEAD SUPPLY ATTENDANTDELTA AIR LINES INC. – LOS ANGELES, CA
Achieved a 93% on-time shipment rate.
Redirected shipments en route in response to customer requests.
Coordinated with freight forwarders to expedite international shipments.
Maintained and Coordinated QA audits of Warehouse Shelf Life.
Redirected shipments en route in response to customer requests.
Trained staff on material handling processes to reduce shipping times.
Adhered to all requirements and regulations for interstate HAZMAT carriers
Maintained and Audit FAA Records for Parts Removed and Installed On Aircraft leased or owned by Delta Air Lines
Tracked time spent on assignments each day for productivity reporting.
Received, stored and shipped goods and materials.
Forecasted manpower requirements based on daily workload and company targets.
Coordinated with freight forwarders to expedite international shipments.
Monitored the workshop work flow for 14 employees.
Presented carrier-performance metrics and monthly costs reports to executive team.
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
E-mailed suppliers, carriers and customers with shipping updates.
Received all imported goods and checked product condition and count.
Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
05/2014 to 06/2015
LEAD SUPPLY ATTENDANT (NEW LINE MAINTENANCE STATION)DELTA AIR LINES INC. – KANSAS CITY, MO
Led warehouse improvement initiatives to advance operational efficiency.
Received, stored and shipped goods and materials.
Initiated contact with vendors and built solid working relationships with them.
Determined the most cost-effective procedures and routes for shipments.
Presented carrier-performance metrics and monthly costs reports to executive team.
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
Created an annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget.
05/2011 to 05/2014
SUPPLY ATTENDANTDELTA AIR LINES INC. – LOS ANGELES, CA
Picked up incoming stock and delivered materials to designated locations.
Divided cargo received by account number and intended location.
Loaded and unloaded pieces into boxes for shipment.
Processed 100 shipments per day.
Redirected shipments en route in response to customer requests.
Loaded products weighing up to 500 pounds onto aircraft for delivery.
Used item numbers to properly stock warehouse.
Picked up incoming stock and delivered materials to designated locations.
Verified computations against physical count of stock.
Achieved a 98% on-time shipment rate.
09/2006 to 05/2011
AIRLINE CUSTOMER SERVICE AGENTDELTA AIR LINES INC. – JAMAICA, NY
Greeted passengers, verified tickets and directed passengers to assigned seats.
Addressed passengers' concerns about delayed and canceled flights and resolved the issue through Delta's irregular operations plan.
Sold over 7000 tickets and processed 15,000 ticket changes per yea
Promoted upgrade options to customers, resulting in 67% increase in passengers choosing to pay for full fare class coach refundable tickets inorder to upgrade to first class for $150 on our long haul JFK to LAX flights.
Solicited customer feedback and resolved any problems through customer care feedback cards and website.
Education
1998
High School Diploma: JOHN ADAMS HIGH SCHOOL - OZONE PARK, NY
