lead staffing manager resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Confident Staffing Manager with deep commitment to organizational development. Driven to locate top talent through consistent prospecting and interviewing. Leverages social media knowledge and job boards to liaise with potential candidates and drive company exposure. Trained in conflict management and leadership. Great listener and adaptable to any new company directive.
Skills
Conflict Resolution
Administering Disciplinary Procedures
Relationship Building
Problem Solving
Recruiting and Interviewing
Employee Feedback and Recognition
Leadership Training and Development
Billing/Payroll Processing
Verbal and Written Communication
Coaching and Mentoring
Experience
Lead Staffing Manager, 08/2021 to Current Elior – Wake Forest, NC,
Manage and support 6 staffing managers.
Maintain good communication between Client Care Managers and referral partners.
Weekly Snapshot and review revenue goal/margin goal.
Send weekly SM caseload and margin email.
Meet with Leadership team members to discuss any areas of opportunity and where we can support one another in our departments.
Follow operational duties such as staffing, on-call schedule for staffing managers, case assignments, provide support to caregivers, billing and payroll.
Automated office operations while managing client correspondence, record tracking for caregivers in ClearCare and data communications.
Maintained optimal staffing levels by tracking open shifts and initiating meeting new applicants and current caregivers.
Reduced workers' compensation claims by ensuring caregiver is able to meet all client needs especially when transfers are involved.
Briefed new hires on essential job information, such as company policies, share care plan of the client, employment benefits and job duties.
Facilitated communication and coordination between employees and management to keep parties informed.
Provided resolution to complex and confidential issues.
Staffing Manager, 04/2013 to 08/2021 Dk Security – Coldwater, MI,
Managed a caseload of 35-45 clients.
Completing billing and payroll on a weekly basis for clients and caregiver along with LTC.
On-call rotation during the week and twice on the weekend.
Communicate with CCM or referral partner of any schedule updates.
Worked closely with TLC nurses who refers clients to us to help support their staffing need.
Setup interview for caregivers to meet potential client before starting a case.
Work closely with HR to ensure caregivers are meeting all requirements to continue employment with us.
Meet new applicants during the interview process and orientation.
Provide coaching opportunities to caregivers, depending on the seriousness of their action we would also invite them into the office and provide either verbal or written warnings.
Join CCM's on QA visits to meet the client and also gather feedback from the caregiver to update the care plan if needed.
Scheduling Assistant, 11/2012 to 04/2013 Ascena Retail Group – Clarksburg, MD,
Gathered employee data to develop monthly work schedules, enabling proper staffing for each shift.
Entered schedules for over 180+ clients.
Reminded caregivers about clock in/out for each of their shift to avoid discrepancy on their paycheck.
Assisted with the transition of KanTime to ClearCare.
Assisted HR after each orientation to upload caregiver documents into ClearCare.
Assisted with answering office phone and transferred it to the appropriate team member.
Was partnered with Micah (Director of Staffing) to assist her with TLC (referral partner).
Created monthly calendars for clients.
Attended weekly meetings in office.
Co-Manager, 06/2007 to 10/2012 Bath & Body Works – City, STATE,
Started as a Sales Associate and worked up to a Sales Lead.
Became a Co-Manager in 2010
Completed a weekly payroll for all employees
Made bank deposits for the store on the days I was scheduled to open.
Closed cash registers on the days I closed.
Tracked sales and store margin every 2 hours.
Was in charge of Floorsets every month.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Controlled store inventory and reviewed cash handling and operations reports.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Maintained quality brand image exposure in alignment with corporate standards.
Completed daily paperwork and computer entry of sales data as established by management.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Cultivated customer loyalty to enhance retention by delivering outstanding service.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting new products.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Trained team members in successful strategies to meet sales goals.
Trained and developed new employees for ease of transition into team.
Education
High School Diploma: , Expected in 06/2005 to Woodside High School - Woodside, Ca, GPA:
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