lead staff caregiver cna resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in call centers and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • CPR Certification
  • CNA Certification

  • Patient Care Quality
  • Medication Administration
  • First Aid Certification

Work History
02/2014 to Current
Lead Staff Caregiver/CNA Mhm Services, Inc. Hartwell, GA,
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Maintained best-in-class standards for individualized care in 6-bed unit by continuously checking in with patients and families and quickly providing care.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
03/2009 to 02/2011
Behavioral Health Technician Hyatt Hotels Corp. Tysons Corner, VA,
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Facilitated on-site activities, support groups and outings for clients.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Performed client intake procedures according to internal standards for all new admissions.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Taught clients how to complete basic household chores and prepare food.
  • Searched resident belongings prior to and during stays.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Counseled and mentored clients on substance use and life choices.
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
  • Assisted and counseled many different patients daily.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Assisted and counseled 4 to 6 patients daily
09/1999 to 11/2006
Manager Circle K City, STATE,
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance. Managed 2 stores.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Accomplished multiple tasks within established timeframes.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Expected in 09/2013 to to
: Nursing Assistance
Cochise College - Douglas, AZ

Certificate of CNA

Expected in 05/1995 to to
Cochise College - Douglas, AZ
Expected in to to
: Nursing Assistance
Cochise College - Douglas, AZ
  • Received Certified Nursing
Expected in 05/1995 to to
Cochise College - Douglas, AZ

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Resume Overview

School Attended

  • Cochise College
  • Cochise College

Job Titles Held:

  • Lead Staff Caregiver/CNA
  • Behavioral Health Technician
  • Manager


  • Some College (No Degree)
  • GED

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