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Lead Security Officer Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Multiple roll professional successful at working as a concierge in a couple of different hotels for more than 2 years but have experience in hospitality industry for more than a decade. Compassionate and dedicated with an understanding of various cultures. Looking for a position as a bellman and willing to provide outstanding five star service to every guest everytime.

Skills
  • Dining reservations
  • VIP services
  • Management interaction
  • Event details
  • Community relations
  • Problem resolution
  • Rapport and relationship building
  • Task delegation
  • Reservation setting
  • Complaint resolution
  • Resolving discrepancies
  • Transportation accomodations
  • Attention to detail
  • Luggage loading and delivery
  • Suitcase storage
  • Room deliveries
  • Guest services
  • Time management
  • Phone etiquette
  • Company branding
  • Guest errands
Education and Training
Clayton Valley Charter High School Concord, CA Expected in 06/1998 GED : - GPA :
Experience
Eldorado Resorts, Inc. - Lead Security Officer
Shreveport, LA, 01/2015 - Current
  • Completed routine and incident-related documentation.
  • Noted possible security issues and performed additional reviews.
  • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
  • Surveilled client sites and targeted areas within facility to identify suspicious behavior.
  • Communicated with other screening staff to promptly call attention to potential or active safety problems.
  • Circulated among patrons and customers to keep abreast of any emergent security situations, including drug use and theft.
  • Documented all security-related situations, including law enforcement in in-depth reports for submission to Commanding officer and clients.
  • Operated 2-way communication devices to coordinate with security personnel throughout facility.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Designed action plans to respond to emergency situations.
  • Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
Firstservice Residential - Head Concierge
Banning, CA, 01/2017 - 08/2019
  • Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
  • Managed transportation arrangements to and from airport, train station and local events for visitors.
  • Regularly updated front desk's concierge book to ensure availability of most relevant visitor information.
  • Briefed hotel staff and guests on security policies and procedures to promote saftey and visitor confidence.
  • Monitored multiple databases to keep track of all company inventory.
Aaron's, Inc - Rig Hand
Bloomsburg, PA, 05/2010 - 12/2015
  • Safely operated forklift and aerial lift to move machinery around floor.
  • Worked on job sites and assigned locations, installing and repairing pipes, valves and pumps.
  • Observed manufacturer safety instructions when using machinery and work tools.
  • Handled various manual operating and maintenance tasks efficiently as directed by the company's policies and standards.
  • Dismantled equipment to and cleaned or performed regular maintenance.
  • Bailed oil into barrels and cleaned up drilling area.
  • Participated in all company safety meetings to learn different ways to alleviate accidents.
  • Used electronic detectors to locate and repair leaks.
  • Utilized active listening to determine what supervisors expected and responsibly completed all tasks within expected timeframes.
  • Transported equipment from one job site to another.
  • Planned and executed H2S emergency evacuation and rapid response team.
Best Buy Co Inc. - Computer Technician
City, STATE, 07/2001 - 09/2005
  • Backed up data each evening, helping alleviate lost information following malware incident.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Upgraded laptops/desktops, improving speed and performance.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Installed over a thousand motherboards, processors and graphics cards.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Built and repaired customer computers according to schedule.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Observed system functioning and entered commands to test different areas of operations.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Reviewed current hardware and software and recommended modifications to increase system speed.

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Resume Strength

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Resume Overview

School Attended
  • Clayton Valley Charter High School
Job Titles Held:
  • Lead Security Officer
  • Head Concierge
  • Rig Hand
  • Computer Technician
Degrees
  • GED