06/2016 to CurrentLead Restaurant TrainerCompany Name － City, StateIn this role, I am responsible for facilitating the training for New Team Members in our Host, Tasting Room, Server and House Worker Departments. This includes, but is not limited to, Menu Item Reviews, Facilitating Departmental Tests, and execution of all items within the Cooper's Hawk Training & Resource Guides. In this role, I have trained over 50 New Team Members.
03/2015 to CurrentEvent CoordinatorCompany Name － City, StateIn this role, I am responsible for booking and executing all of our Private Events. This includes, but is not limited to, creating contracts, receiving deposits, crafting Banquet Event Orders, room Layouts, and custom-printed menus. At the conclusion of a Private Event, I am also responsible for reviewing itemized receipts, as well as Actual VS Theoretical usage of food products in Compeat. Aside from onsite events, I am also responsible for executing offsite events as a brand ambassador for Cooper's Hawk, driving Private Event Sales, as well as Private Event Sales Reporting. To be successful in this role, it requires a refined attention to detail, excellent time management, and interpersonal skills. In my time as Event Coordinator, I have grossed an estimated $673,602 in Private Event Sales for Cooper's Hawk Brookfield.
06/2014 to CurrentOnline Communications ManagerCompany Name － City, StateIn this role, I am solely responsible for our Online Marketing Strategies and Execution. This includes, but is not limited to, crafting Email Blast to our 300+ members, managing our Twitter, Facebook, and Instagram Accounts, as well as filming, editing, and uploading marketing videos on our YouTube Account. This role requires attention to detail, critical thinking, as well as excellent communication to the Executive Team as well as Artists involved in each production to ensure successful Online Marketing Objectives.
01/2014 to 05/2015Assistant Office Manager & Assistant Event CoordinatorCompany Name － City, StateIn these roles at Cooper's Hawk, I managed Cash Handling on the weekends, financial reporting to the Restaurant and Restaurant Support Center through our Money Spreadsheet, entering Wine Club Account Information for new Wine Club Members into our Database (WINGS). I was also responsible for creating Contracts and Banquet Event Orders, Floor plans, menus, etc. for weekend Private Events.
01/2014 to CurrentRestaurant Supervisor (Shift Lead)Company Name － City, StateIn this role, I was exposed to many skills to develop further into my Management Career with Cooper's Hawk. I was responsible for assisting (Pre-shift) Meetings, being involved in accurately quoting wait times with the Host Stand, as well as making sales-driven cuts to the service staff on the shift to appropriately reflect Labor Hours Spent VS Sales. In this role, I was also the liaison between Team Members, as well as the responsible party for addressing Guest Opportunities.
09/2012 to CurrentNew Restaurant Opening TrainerCompany Name － City, StateAs a New Restaurant Opening Trainer, I facilitated Classroom-style training environments. Key to success in this role included exceptional time management skills, and interpersonal skills in order to effectively give each trainee the exact style of training they needed to be successful. This position required me to be able to give constructive feedback to trainees, as well as members of the Management Team in order to ensure the host stand was a cohesive unit by the time the restaurant was open to the public.
Openings include:
- Merrillville, IN.
- Cincinnati, OH.
- Waterford Lakes, FL.
- Springfield, IL.
- Richmond, VA.
- Jacksonville, FL.
- Naples, FL.
- Liberty Township, OH.
06/2011 to 03/2015HostCompany Name － City, StateFour almost four years of my career with Cooper's Hawk, I was deemed a Leader at the Host Stand. Predominately facilitating wait lists, quoting accurate wait times and keeping communication between the Host Team and Management Team of everything going on in the restaurant
05/2008 to 12/2010HostCompany Name － City, StateAs a Host at Claim Jumper, I was responsible for facilitating wait lists, and quoting accurate wait times. Directing phone calls, taking carryout orders, and managing the communication of table statuses between the host and management team.
