Lead Ramp Service Agent Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking and punctual employee works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

  • Caring for livestock
  • Hoof care
  • Breeding
  • Corral/fence maintenance
  • Operating heavy machinery
  • Adaptive team player
  • Team direction
  • Quick learner
  • Dependable and reliable
  • Heavy lifting
  • Effective customer communication
  • PPE use
  • Microsoft Office
  • Ability to analyze reports
  • Improvement plan knowledge
  • Program evaluation
  • Experience in leadership
  • Time management
  • Organization
  • Baggage oversight
  • Electrical power connections
  • Inventory organization
  • Arrival/departure procedures
  • Flight operations records
  • Emergency Response
  • Basic math
  • Problem resolution
  • Friendly, positive attitude
  • Supervision
Amazon.Com, Inc. - Operation Flow Lead
Horn Lake, MS, 09/2021 - Current
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Updated databases and spreadsheets to promote access to information.
  • Communicated audit findings by preparing and disseminating final reports to Area Manager.
  • Provided suggestions to improve management control weaknesses.
  • Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Johnson Controls, Inc. - Customer Service Representative
DC, State, 06/2021 - 09/2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed account and service histories to identify trends and issues.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Made outbound calls to obtain account information.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Processed financial transactions for clients.
Charles River - Lead Ramp Service Agent
Hamden, CT, 10/2020 - 06/2021
  • Delegated tasks and supervised crew during loading unloading and staging of cargo to achieve smooth and efficient transitions.
  • Supervised airport operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Protected customers' baggage from loss, theft and damage.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Handled passenger luggage and cargo in accordance with safety and privacy protocols.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Connected electrical power units and service hoses to aircraft.
  • Reported to M.O.D, providing updates on anticipated task completion times to maintain timeline accountability.
  • Disposed of debris and hazardous materials properly to avoid contamination.
Apache County Recorders' Office - Lead Election Clerk
City, STATE, 06/2020 - 10/2020
  • Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
  • Attended meetings to discuss general and specific voter information on election issues.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Dispersed incoming mail to correct recipients throughout office.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained business records by updating customer information.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Answered approximately 20 phone calls daily and pleasantly welcomed visitors to office.
  • Checked voter identification and signed in registered voters prior to administering ballots.
  • Coordinated polling stations during peak hours in high traffic areas during voting period
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
Apache County - Lead Maintenance Worker
City, STATE, 06/2019 - 06/2020
  • Monitored work order completion and worked with other team members on complex projects.
  • Recorded job details and work completed in work orders.
  • Earned reputation for good attendance and hard work.
  • Worked closely with thirteen crew members to deliver project requirements, develop solutions and meet deadlines. Worked forty hrs. /week, $11.00/hr., paid biweekly
  • Handled all delegated tasks, including maintaining the quality of county facilities/properties, roads/road shoulders and fences owned by Apache County.
  • Maintained updated maintenance knowledge through drywall, use of motorized equipment, vehicles including lifts, forklifts, tractors, doing simple plumbing, small amounts of electrical, painting, use of fencing equipment, setting up and taking down scaffolding.
  • Completed vacant building remodel project resulting in an expanded Apache County offices in three months.
  • Must have been able to lift 50 lbs., walk, run, squat, bend, reach, pull, lift, carry, kneel, stand and walk for long periods of time
Bazurto Beef LLC. - Animal Caretaker
City, STATE, 08/2013 - 05/2019
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Euthanized sick or aging animals to maintain stock health.
  • Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Unloaded and organized supplies and product inventory to maximize efficiency.
  • Supported livestock health by keeping all stalls, kennels, litter boxes, buckets, troughs, and feed storage area clean, neat and properly sanitized.
  • Care for horses, cattle, small livestock, dogs and cats. Administer medications both dry and using syringes when needed, know animal body language, keep 2+ horses exercised daily and feed all twice daily
  • Must be able to lift 50 lbs., walk, run, squat, bend, reach, pull, lift, carry, kneel, stand and walk for long periods of time
  • Family Business, unpaid
Education and Training
Maricopa Community Colleges - Scottsdale Community College Scottsdale, AZ Expected in 08/2023 Associate of Applied Science : Horse Husbandry And Equine Science - GPA :
Northland Pioneer College St. Johns, AZ, Expected in 06/2019 College Credit : General Studies - GPA :
St. Johns High School St. Johns, AZ, Expected in 05/2019 High School Diploma : - GPA :
  • Airport Operations Trained - 2021
  • Airbus A-320, A-319 pushback and Tow Trained - 2020
Activities and Honors
  • Barrel Racing
  • Cattle ranching
  • Horse training

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Resume Overview

School Attended
  • Maricopa Community Colleges - Scottsdale Community College
  • Northland Pioneer College
  • St. Johns High School
Job Titles Held:
  • Operation Flow Lead
  • Customer Service Representative
  • Lead Ramp Service Agent
  • Lead Election Clerk
  • Lead Maintenance Worker
  • Animal Caretaker
  • Associate of Applied Science
  • College Credit
  • High School Diploma

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