Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Patient-oriented Lead Phlebotomist offering eight years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures.

  • Drawing blood
  • Donor screening
  • Sharps disposal
  • Therapeutic phlebotomy
  • Biohazard waste disposal
  • Manual and finger dexterity
  • Sanitation and sterilization
  • Proper storage procedures
  • Tracking specimens
  • Data entry
  • Quality control
  • Work ethic
  • Teambuilding
  • Relationship building
  • Flexible
  • Medical records maintenance
  • Analytical
  • Data management
  • Dependable

Lead Phlebotomist, 09/2013 - Current
Quest Diagnostics Incorporated Oak Lawn, IL,
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Coordinated in-office and off-site testing for high volume of daily patient smaples.
  • Verified collection orders and communicated discrepancies to nurses.
  • Transported specimens following established protocol for temperature and light.
  • Identified patients using proper procedures prior to specimen collection.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Traveled to over 7 nursing facilities per 4hrs to collect blood and other specimens.
  • Obtained variety of blood samples through venipuncture or capillary puncture using butterfly needles and straight needles.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Built trust and minimized patient discomfort during phlebotomy procedures through talking and listening.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Home Health Care Aide, 01/1999 - 12/2019
Always Best Care Kernersville, NC,
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for client and drove to appointments to maintain wellness and support daily living needs.
  • Improved his outlook and daily living through compassionate care.
  • Observed his vital signs and medication reactions and reported health concerns or behavioral changes.
  • Interacted with him through games and fun activities to boost mood and improve overall memory.
  • Tracked and reported his progress based on observations and conversations.
  • Aided with mobility and independence for his disability and continually monitored safety.
  • Prepared high-quality nutritious meals for him to promote better overall health and improve eating habits.
  • Developed strong and trusting rapport with him to facilitate smooth, quality care.
  • Assisted him with personal care to alleviate burden on family members.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Dressed, groomed him with limited physical abilities to support basic needs.
  • Monitored his behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored medications for him with various conditions and kept watchful eye for side effects.
  • Followed care plan and directions to administer medications.
  • Greeted his family with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Mowed his lawn, concrete work,roofing and siding.
  • Maintained the inside and outside of the premises.

Quality Assurance Engineer, 2010 - 09/2013
Castlight Health Saint Paul, MN,
  • Provided continuous process improvement and preventative and corrective actions to facilitate operational efficiency.
  • Consulted with product owners and developers to fully understand intended features and functionality.
  • Collaborated with production team members to help team create and deliver high quality, cutting-edge products.
  • Managed supplier key performance indicators and checked materials for compliance with specifications.
  • Implemented OSHA compliance quality and safety plans.
Education and Training
High School Diploma: , Expected in 06/1987
Brocton Central High School - Brocton, NY,
  • Phlebotomy Technician (PT) ASCP Certified since 11/19/2016

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  • Brocton Central High School

Job Titles Held:

  • Lead Phlebotomist
  • Home Health Care Aide
  • Quality Assurance Engineer


  • High School Diploma

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