Lead Pharmacy Technician/Operations Manager Resume Example
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LEAD PHARMACY TECHNICIAN/OPERATIONS MANAGER
Professional Summary
Driven Pharmacy Technician with 11 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Safety oriented and well-organized with solid experience coordinating with insurance provider, prescribers and individuals to address issues. Great relationship-building and multitasking skills. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Skills
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Work History
Lead Pharmacy Technician/Operations Manager, 07/2015 to Current
Revzilla – Killeen , TX
Revzilla – Killeen , TX
- Set up and modified patient profiles in RX Connect to include current information such as medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume Chain pharmacy environment.
- Stocked, labeled and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Key Holder, 03/2012 to 07/2015
Pei Wei Asian Kitchen – City , STATE
Pei Wei Asian Kitchen – City , STATE
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Receptionist/Escrow Assistant, 05/2007 to 12/2011
American Title – City , STATE
American Title – City , STATE
- Input transfer data and manually updated accounting and certificate records.
- Conferred with customers to assess market fluctuations and correct account problems.
- Organized securities sales and purchases on behalf of customers and companies.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Corresponded with clients through email, telephone or postal mail.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Applied Science: PharmacyHouston Community College - City
Pharmacy Technician Certification: PharmacyEverest Institute - City
High School DiplomaElsik High School - City, State
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Resume Overview
School Attended
- Houston Community College
- Everest Institute
- Elsik High School
Job Titles Held:
- Lead Pharmacy Technician/Operations Manager
- Key Holder
- Receptionist/Escrow Assistant
Degrees
- Associate of Applied Science : Pharmacy
Pharmacy Technician Certification : Pharmacy
High School Diploma
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