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Lead Pharmacy Technician/Operations Manager Resume Example

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LEAD PHARMACY TECHNICIAN/OPERATIONS MANAGER
Professional Summary

Driven Pharmacy Technician with 11 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Safety oriented and well-organized with solid experience coordinating with insurance provider, prescribers and individuals to address issues. Great relationship-building and multitasking skills. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Skills
  • Collaborative Leadership
  • Leadership communications
  • Directing pharmacy operations
  • Motivational leadership style
  • Leading employees
  • Exceptional leader
  • Retail pharmacy experience
  • Pharmacy and customer records management
Work History
Lead Pharmacy Technician/Operations Manager, 07/2015 to Current
Company Name – City, State
  • Set up and modified patient profiles in RX Connect to include current information such as medications and insurance details.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume Chain pharmacy environment.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
  • Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Key Holder, 03/2012 to 07/2015
Company Name – City, State
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Receptionist/Escrow Assistant, 05/2007 to 12/2011
Company Name – City, State
  • Input transfer data and manually updated accounting and certificate records.
  • Conferred with customers to assess market fluctuations and correct account problems.
  • Organized securities sales and purchases on behalf of customers and companies.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Corresponded with clients through email, telephone or postal mail.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Applied Science: PharmacyHouston Community College - City
Pharmacy Technician Certification: PharmacyEverest Institute - City
High School DiplomaElsik High School - City, State
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Resume Overview

School Attended

  • Houston Community College
  • Everest Institute
  • Elsik High School

Job Titles Held:

  • Lead Pharmacy Technician/Operations Manager
  • Key Holder
  • Receptionist/Escrow Assistant

Degrees

  • Associate of Applied Science : Pharmacy
    Pharmacy Technician Certification : Pharmacy
    High School Diploma

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