Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Board certified Pharmacy Technician excited to bring 19 year background in all types of pharmacies to grow team. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers.

  • Drug Inventory Control
  • Aseptic Techniques
  • Proper Labeling Procedures
  • Inventory Tracking
  • Verbal and Written Communication
  • Detail-Oriented
  • Payment Processing
  • Dispensing Medications
  • Prescription Pricing
  • Wholesale Ordering
  • Customer Service
  • Medication Storage and Labeling
  • Recordkeeping and Documentation
  • Answering and Routing Calls
  • Cleaning and Sanitizing
  • Storage Maintenance and Security
  • Prescription Filling and Labeling
  • Cash Register Operations
  • Medication Documentation
  • Patient Profile Setup
  • Prescription Refill Fulfillment
  • Chemical Handling
  • Prioritization and Organization
  • Prescription Order Verification
  • Regulatory Compliance
  • Relationship Building
  • Inventory Management
  • Data Entry
  • Pharmacy Operations
  • Insurance Billing
  • Insurance Verification
  • Point of Sale Systems Proficiency
  • Workflow Optimization
  • FDA Compliance
  • Problem-Solving Skills
  • Troubleshooting Malfunctioning Equipment
  • Quality Assurance and Control
Lead Pharmacy Technician, 07/2008 - Current
Res-Care, Inc. Terre Haute, IN,
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Established and updated patient profiles, medications and insurance details.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Compiled customer demographic, allergy and medical history background.
  • Received, reviewed, dispensed and labeled over 500 prescriptions daily.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Verified and filled over 500 prescriptions per day in busy retail pharmacy setting.
  • Merchandised related products to drive pharmacy department sales.
  • Organized medications for dispensing.
  • Processed and filed approximately 500 prescriptions per day.
  • Maintained current notes and paperwork related to patient drug therapy.
  • Reported drugs' adverse reactions.
Field Colleague Trainer, 05/2015 - 01/2017
Cvs Health Foster City, CA,
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Developed skill-specific training programs to promote employee development.
  • Developed complete training programs and led training using expert learning techniques.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Documented training activities and changes to analyze program effectiveness.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Designed and directed orientation and training programs to meet client needs.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
  • Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
  • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
Pharmacy Technician, 08/2006 - 05/2008
Preferredone Golden Valley, MN,

Performed all duties required.

Pharmacy Technician, 06/2003 - 04/2006
Preferredone Golden Valley, MN,
  • Performed all duties listed under the other pharmacy technician positions
  • Filled prescriptions for nursing homes
  • Mixed compounds and IVs
Education and Training
High School Diploma: , Expected in 06/2002
Hopewell High School - Hopewell, VA
  • Consistently maintained high customer satisfaction ratings.
  • Worked with pharmacist to revise training procedures.
  • Increased pharmacy efficiency and workplace and patient safety by updating training procedures.
  • Earned board certification from Pharmacy Technician Certification Board.
  • Effectively managed the inventory process at all pharmacy inventories in my area since 2017.
  • Oversaw, trained, and managed the acquisition of Target retail pharmacies, Crouch's, Floyd Pharmacy, and Omnicare when CVS purchased them.
  • Effectively execute the rollout of all new programs initiated by CVS across my District.
  • Certified by the Pharmacy Technician Certification Board (PTCB) National and State.
  • Certified Pharmacy Technician (CPhT)

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Resume Overview

School Attended

  • Hopewell High School

Job Titles Held:

  • Lead Pharmacy Technician
  • Field Colleague Trainer
  • Pharmacy Technician
  • Pharmacy Technician


  • High School Diploma

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