Lead Pharmacy Technician Cpht resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions via ConnexUs and managing pharmacy inventory, remodels, training, and more. Adept at interacting with patients to answer questions and provide status updates on prescription fills. Successful Lead Pharmacy Technician bringing more than 7-years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within Walmart pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.

  • Leadership
  • Decision-making
  • Teambuilding
  • Fluent in Spanish
  • Time management
  • Work ethic
  • Training & Development
  • Critical thinking
  • Project planning
  • Team management
  • Administering vaccines
  • Compounding abilities
  • Supervising technicians
Lead Pharmacy Technician (CPhT), 2014 to Current
Mcdonald'sPhiladelphia, PA,
  • Led operations with multiple pharmacy locations to educate associates on next-steps, and to prepare for pharmacy remodels.
  • Mentored and assisted fellow associates on-site, while also helping them work towards becoming Nationally Certified as Pharmacy Technicians.
  • Raised our Net-Promoter Score (NPS) more than 28% at my home pharmacy (far exceeding goals/expectations set forth by leadership).
  • Answered the call to action during the COVID-19 Pandemic by becoming one of the first Certified Immunizing Technicians in the area.
  • Devised and executed workflow improvement processes in the market to ensure consistency across all locations.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Verified and filled over 120 prescriptions per day in a high-volume pharmacy setting that fills more than 600 prescriptions daily.
  • Created new ways to check inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
User Acceptance Testing & Training Field Expert , 06/2019 to 11/2019
Nemacolin Woodlands ResortFarmington, PA,
  • Led the rollout of our new Clinical-Services app to the chain.
  • Appeared in multiple company-sponsored videos that educated our executive leadership teams on new pharmacy developments.
  • Used Microsoft Excel among other tools to document project features, capabilities and requirements.
  • Documented, triaged and managed defects in ConnexUs (pharmacy) software(s) and worked with developers to facilitate timely resolutions.
  • Caught and worked towards correcting errors in company-created translations, along with typos and missing information.
  • Compiled data on quality issues and vulnerabilities and reported all findings to UAT leadership with suggestions for improvement to protect the field.
  • Conducted load tests by pushing massive amounts of prescriptions to determine server operating parameters.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Delivered in-depth, valuable training sessions to incoming special-project associates in-person to maximize awareness and efficacy.
Crew Trainer , 2012 to 2014
McDonald's CorporationCity, STATE,
  • Instructed new team members on correct procedures for all areas of operations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Stayed up to date on requirements of all team positions to optimize training.
Pet Care Associate, 2013 to 2016
PetSmartCity, STATE,
  • Delivered consistent customer service to pet owners, effectively increasing repeat business.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
  • Attended to sick or injured animals by securing veterinary care, administering medications, and worked with Veterinarians to coordinate quality pet-care.
  • Greeted trainees cheerfully and created upbeat atmosphere to increase comfort and advance learning.
  • Co-developed on-the-job training programs to reduce training time to maximize efficiency.
  • Volunteered to educate the community on pet-handling, care, and more.
  • Created presentations and talking-points while coordinating activities to raise awareness for children and adults.
Education and Training
Associate of Science: , Expected in 07/2019
Northwest Arkansas Community College (NWACC) - Bentonville, AR,
  • Certified Pharmacy Technician, National Healthcareer Association (NHA)
  • Certified Immunizing Technician, Walmart U.S.
  • Certified in Basic Life Support (BLS), American Heart Association (AHA)
  • Limited English Proficiency (LEP) Certified - Bilingual Spanish Interpreter
  • Certified Health Screener

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Resume Overview

School Attended

  • Northwest Arkansas Community College (NWACC)

Job Titles Held:

  • Lead Pharmacy Technician (CPhT)
  • User Acceptance Testing & Training Field Expert
  • Crew Trainer
  • Pet Care Associate


  • Associate of Science

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