lead pharmacy technician resume example with 10+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Resourceful Medical Assistant experienced in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments.
Skills
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Experience
Lead Pharmacy Technician, 10/2016 to 07/2021
Pacific Medical Centers – Spokane, WA,
Pacific Medical Centers – Spokane, WA,
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, including lists of medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Compiled customer demographic, allergy and medical history background.
Retail Sales Associate, 12/2012 to 09/2017
Aaa Mid-Atlantic – Troy, MI,
Aaa Mid-Atlantic – Troy, MI,
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Acted as initial contact in addressing customer concerns.
- Built trusting relationships with customers by making personal connections.
- Met merchandise processing standards and maintained organized and accessible work area.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Helped average of 10-15 customers per day by responding to inquiries and locating products.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Processed orders through company system and coordinated product deliveries.
- Worked with fellow sales team members to achieve group targets.
Sales Associate, 04/2016 to 10/2016
The Tjx Companies, Inc. – Westminster, CO,
The Tjx Companies, Inc. – Westminster, CO,
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Acted as initial contact in addressing customer concerns.
- Coordinated activities with other departments to ensure quality customer service.
- Built trusting relationships with customers by making personal connections.
- Met merchandise processing standards and maintained organized and accessible work area.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Helped average of [Number] customers per day by responding to inquiries and locating products.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Negotiated and closed deals with minimal oversight.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Processed orders through company system and coordinated product deliveries.
- Worked with fellow sales team members to achieve group targets.
- Prepared cash deposits up to $[Amount] with zero discrepancies.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
- Won store sales competition for [Task], resulting in [Result].
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Acted as point of contact for internal and external customers across departments.
Instock Team Member, 08/2009 to 07/2011
Walmart – City, STATE,
Walmart – City, STATE,
- Helped customers locate desired items and assisted with carrying heavy loads.
- Assisted with inventory management by conducting regular cycle counts and product audits.
- Kept stockroom orderly, accessible and safe with regular upkeep.
- Verified merchandise against shipping paperwork and resolved discrepancies.
- Read tickets accurately to pick out important information and correctly complete orders.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Recognized by management for providing exceptional customer service.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Handled all delegated tasks, including [Task] and [Task].
- Defined strategies and created a plan to achieve ambitious operational objectives.
Education and Training
High School Diploma: , Expected in 05/2006 Fayetteville High School - Fayetteville , TN
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Resume Overview
School Attended
- Fayetteville High School
Job Titles Held:
- Lead Pharmacy Technician
- Retail Sales Associate
- Sales Associate
- Instock Team Member
Degrees
- High School Diploma
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