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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Pharmacy Technician with 14 years of retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures. Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. LICENSES In good standing with the Texas Board of Pharmacy and currently active with PTCB.
Core Qualifications
Expert understanding of Medicare and Medicaid Strong decision-making ability processes Extensive medical terminology knowledge Strong background in FDA drug safety guidelines Extensive medical terminology knowledge Exceptional patient care and interaction Pharmaceutical storage awareness Excellent telephone etiquette HIPAA trained
Experience
Lead Pharmacy Technician, 12/2015 to Current
TruepillMadison Heights, MI,
  • Entered new patient profiles and prescriptions into medication input software system.
  • Communicated directly with doctors' offices via telephone, fax and email.
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
  • Accurately recorded compounded products and prepared appropriate labels.
  • Verified patient data and billing information.
  • Verified accuracy and completeness of information on prescription and refill requests.
  • Correctly priced and filed prescriptions after they were filled.
  • Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
  • Strictly maintained customer and patient confidentiality.
  • Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
  • Followed state and federal record keeping guidelines for legend drugs and controlled substances.
  • Proficiently processed and dispensed written, oral and electronic prescriptions.
Lead Technician, 08/2002 to 12/2015
National Express CorporationStratford, CT,
  • Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers Proficiently processed and dispensed written, oral and electronic prescriptions.
  • Appropriately resolved customer issues, complaints and questions.
  • Followed state and federal record keeping guidelines for legend drugs and controlled substances.
  • Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
  • Directed operations to increase efficiency and minimize patient wait times.
  • Advised customers on the selection of medication brands, medical equipment or healthcare supplies.
  • Collaborated closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens.
  • Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.
  • Regularly ordered medication and pharmacy, office and restroom supplies.
  • Precisely processed third party prescriptions and managed adjudication review.
  • Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
  • Strictly maintained customer and patient confidentiality.
  • Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
  • Correctly priced and filed prescriptions after they were filled.
  • Verified patient data and billing information.
  • Verified accuracy and completeness of information on prescription and refill requests.
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Entered new patient profiles and prescriptions into medication input software system.
  • Communicated directly with doctors' offices via telephone, fax and email.
Education
NOT COMPLETED YET: ASSOCIATE DEGREE IN NURSING: PHARMACY TECHNICIAN, Expected in 2001
South Texas College - Mcallen, TX
GPA:
PHARMACY TECHNICIAN
HIGH SCHOOL DIPLOMA: , Expected in 2001
San Anotnio College of Medical & Dental Assitants HIGH SCHOOL - Mcallen, TX
GPA:
: , Expected in
PSJA North High School - Pharr, TX
GPA:
Professional Affiliations
Skills
billing, oral, customer service, decision-making, email, fax, insurance, inventory levels, inventory, medical terminology, office, NURSING, patient care, pick, processes, quality, record keeping, safety, telephone, telephone etiquette, phone, written
Additional Information
  • COMMUNITY SERVICE Did 3 Months of Externship at Oscar's Pharmacy and picked up pretty fast, which lead to me being hired after I delivered my first child 8 months later which I kept my job for the following 14 years until it was sold to cvs pharmacy.

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School Attended

  • South Texas College
  • San Anotnio College of Medical & Dental Assitants HIGH SCHOOL
  • PSJA North High School

Job Titles Held:

  • Lead Pharmacy Technician
  • Lead Technician

Degrees

  • NOT COMPLETED YET: ASSOCIATE DEGREE IN NURSING
  • HIGH SCHOOL DIPLOMA

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