LiveCareer-Resume

lead pharmacy technician resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I'm very highly recommend to my peeps and patients and customers I go well over beyond for customers making sure they have a great experience with me I'm very loveable very detailed oriented person I get alone with everybody I'm a key star at any job I work at I do my best not only for me but always for my teammates and customers excited to try new things in life no one will be disappointed 💕

Skills
  • Drug inventory control
  • Proper labeling procedures
  • Aseptic techniques
  • FDA compliance
  • Workflow Optimization
  • Point of sale systems proficiency
  • Insurance billing
  • Insurance Verification
  • Pharmacy operations
  • Quality assurance and control
  • Problem-solving skills
  • Preparing bulk medications
  • Verifying orders
  • Stocking shelves
  • Ordering and stocking medications
  • Communication
  • Teambuilding
  • Planning
  • Conflict resolution
Experience
10/2016 to 07/2021
Lead Pharmacy Technician Ascension Health Chesaning, MI,
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Compiled customer demographic, allergy and medical history background.
  • Received, reviewed, dispensed and labeled over [Number] prescriptions daily.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy setting.
  • Merchandised related products to drive pharmacy department sales.
  • Organized medications for dispensing.
  • Processed and filed approximately [Number] prescriptions per day.
  • Maintained current notes and paperwork related to patient drug therapy.
  • Prepared intravenous solutions.
  • Reported drugs' adverse reactions.
12/2012 to 09/2017
Sales Associate Sunset Grown Laredo, TX,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Acted as initial contact in addressing customer concerns.
  • Coordinated activities with other departments to ensure quality customer service.
  • Built trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Negotiated and closed deals with minimal oversight.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed orders through company system and coordinated product deliveries.
  • Worked with fellow sales team members to achieve group targets.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
  • Won store sales competition for [Task], resulting in [Result].
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Acted as point of contact for internal and external customers across departments.
04/2016 to 10/2016
Sales Associate Sunset Grown Lakeland, FL,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Acted as initial contact in addressing customer concerns.
  • Coordinated activities with other departments to ensure quality customer service.
  • Built trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Negotiated and closed deals with minimal oversight.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed orders through company system and coordinated product deliveries.
  • Worked with fellow sales team members to achieve group targets.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
  • Won store sales competition for [Task], resulting in [Result].
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Acted as point of contact for internal and external customers across departments.
08/2009 to 07/2011
Instock Team Member Walmart City, STATE,
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Assisted with inventory management by conducting regular cycle counts and product audits.
  • Kept stockroom orderly, accessible and safe with regular upkeep.
  • Verified merchandise against shipping paperwork and resolved discrepancies.
  • Read tickets accurately to pick out important information and correctly complete orders.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Recognized by management for providing exceptional customer service.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Handled all delegated tasks, including [Task] and [Task].
  • Defined strategies and created a plan to achieve ambitious operational objectives.
Education and Training
Expected in 05/2006 to to
High School Diploma:
Fayetteville High School - Fayetteville , TN
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Fayetteville High School

Job Titles Held:

  • Lead Pharmacy Technician
  • Sales Associate
  • Sales Associate
  • Instock Team Member

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: