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Lead Pharmacy Technician Resume Example

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LEAD PHARMACY TECHNICIAN
Summary
Skills
Experience
Cvs Pharmacy Inc.June 1995 to CurrentLead Pharmacy Technician
Lakewood, CA
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Merchandised related products to drive pharmacy department sales.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Verified and filled over 350 prescriptions per day in busy pharmacy setting.
  • Received, reviewed, dispensed and labeled prescriptions daily with expert accuracy.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Prepared and submitted claims to insurance companies for payment.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Compiled customer demographic, allergy and medical history background.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Executed opening and closing duties, including registers and sanitizing
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Entered patient and medication information into CVS database to generate prescription labels.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
Cvs Pharmacy Inc.January 2018 to CurrentDistrict Support
Lakewood, CA
  • Verified prices and computed totals to complete accurate invoices.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Documented production volume, materials consumption and quality issues to keep management well-informed and support proactive planning.
  • Directed project planning and scheduling and actively participated in installations.
  • Meticulously maintained records to track adjustments, pallet audits and errors.
  • Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Mentored new employees on efficiency and customer service and delivered constructive feedback to increase understanding of job duties.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored staff members through constructive feedback to develop long-term career goals.
  • Enhanced group productivity by developing and implementing new strategies.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Provided ongoing training to address staff needs.
Cvs Pharmacy Inc.November 2000 to CurrentScheduling Supervisor
Lakewood , CA
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Mitigated regulatory risks by guaranteeing program requirements adhered in compliance standards.
  • Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Greeted customers promptly and responded to questions.
Cvs Pharmacy Inc.July 1996 to CurrentHead Cashier
Lakewood, CA
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find store locations and complete purchases.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Supervised cashiers and associates to maximize performance, efficiency and service levels.
  • Managed cashier shifts and breaks.
  • Maintained work area in clean and neat manner.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Prepared special orders for shipment.
Education and Training
Long Beach City CollegeSome College (No Degree): Foods, Nutrition, And Wellness StudiesLong Beach, CA
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Resume Overview

Companies Worked For:

  • Cvs Pharmacy Inc.

School Attended

  • Long Beach City College

Job Titles Held:

  • Lead Pharmacy Technician
  • District Support
  • Scheduling Supervisor
  • Head Cashier

Degrees

  • Some College (No Degree) : Foods, Nutrition, And Wellness Studies

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