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Lead Pharmacy Technician Resume Example

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LEAD PHARMACY TECHNICIAN
Summary

Effective at processing and filling prescriptions under direction of fully qualified pharmcay techincian. Customer service-oriented and well-organized with solid understanding of retail pharmacy operations and regulations. Basic English and some spanish skills.

Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

Ambitious Pharmacy Technician with 3 years' experience in clinical research settings. Highly adept in managing clinical study drug inventories, setting up drug trials and preparing drugs for administration.

Detail-oriented Pharmacy Technician with 3 years of success in preparing bulk medications and large-volume intravenous admixtures. Proficient in managing inventory, performing supply audits and maintaining meticulous records. Committed to upholding highest standards of quality control. Ready to take next career step with hospital pharmacy.

Hardworking and reliable pharmacy technician with strong ability in customer service and organizarion. Offering reliability, time management and respect. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Proper labeling procedures
  • Drug inventory control
  • Aseptic techniques
  • Point of sale systems proficiency
  • Time management
  • Troubleshooting malfunctioning equipment
  • Insurance billing
  • Problem-solving skills
  • Pharmacy operations
  • Workflow Optimization
  • Quality assurance and control
  • Stocking shelves
  • Ordering and stocking medications
  • Verifying orders
  • Preparing bulk medications
  • Team building
  • Customer service
  • Invoice generation
  • First Aid/CPR
  • Organization
  • RFI Scanners
  • Problem resolution
  • Operational improvement
  • Planning and coordination
  • Relationship development
  • Administrative support
  • Team management
  • Process improvement
  • Communications
  • Inventory management
  • Supervision
Experience
Lead Pharmacy Technician | 03/2020 to Current
Smith's Food & Drug Stores Inc. - Albuquerque, NM

Executed opening and closing duties, including register till management and register countdowns.

  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Verified and filled over 400 prescriptions per day in busy retail pharmacy setting.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Merchandised related products to drive pharmacy department sales.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Received, reviewed, dispensed and labeled over 400 prescriptions daily with expert accuracy.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Compiled customer demographic, allergy and medical history background.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Prepared and submitted claims to insurance companies for payment.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Trained several new technicians to provide excellent customer service which resulted in 50% higher customer satisfaction scores.
  • Entered patient and medication information into EPRN to generate prescription labels.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Pharmacy Technician | 04/2018 to 03/2020
Smiths Food and Drug - Los Lunas, NM
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Ordered medicines on a weekly basis to meet anticipated demand from patients and reduce backorders.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Checked accuracy and productivity in performance of pharmacy's operational activities to maintain active pace of pharmacy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Coordinated with other pharmacy locations to resolve out-of-stock and recall issues.
  • Handled over 300+ daily dispenses of prescriptions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Ordered medicines daily to comply with demands and needs.
  • Administered medications as per pharmacist orders.
  • Prepared prescription transfer requests from competitor companies.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Trained several new technicians to provide excellent customer service which resulted in 50% higher customer satisfaction scores.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Resolved third-party rejection claims.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Prepared requisitions for drugs and supplies as directed by pharmacist.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Eliminated third-party rejection claims through EPRN.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Filled over 300+ medication orders daily and entered orders into system.
  • Merchandised related products to drive pharmacy department sales.
  • Entered orders into system and filled medication orders.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Ordered out of stock medications to keep inventory well-stocked.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Communicated with insurance companies for billing purposes.
  • Processed prescription transfer requests from competitors.
  • Promoted health and well-being of patients by administering flu immunizations.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Assisted staff members with drug inventory, purchasing and receiving.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
  • Entered and processed patient prescriptions in company system.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Verified and filled over 400 prescriptions per day in busy retail pharmacy setting.
  • Dispensed approximately 300 prescriptions daily.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Processed prescriptions, checking against known patient allergies.
  • Prepared medication labels with item name and quantity.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
  • Answered patient questions regarding medication.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Prepared and submitted claims to insurance companies for payment.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Received, reviewed, dispensed and labeled over 300 prescriptions daily with expert accuracy.
  • Restocked shelves and prepared expired drugs for return.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Compiled customer demographic, allergy and medical history background.
  • Used 8-point check system to verify labeled prescriptions.
  • Supported pharmacist in preparing 400+ prescriptions daily.
  • Administered flu immunizations to patients to prevent illness and promote well-being.
Produce Clerk | 04/2017 to 04/2018
Smith's Food & Drug Stores Inc. - Los Lunas, NM
  • Updated signage to reflect current prices and help promote target merchandise.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Assisted customers based on currently available product, promotional and policy information.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Rotated stock to maintain freshness and promote customer purchase.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Operated different grocery store equipment including balers, power jacks and slicing machines.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Greeted customers and provided immediate and courteous service at all times.
  • Assisted with identifying and implementing sales and specials marketing techniques to drive sales and deliveries.
  • Used pallet jacks and electronic pallet jack equipment to pull items from stock and add to store shelves and bins.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Monitored work environment for safety, cleanliness and organization throughout shift.
  • Used pallet jacks and electronic pallet jack equipment to load, unload and move heavy products.
  • Examined grocery products to ensure that expired or spoiled items were removed immediately from stock and adhered to the "first in, first out" rule.
  • Collaborated with store managers to provide quality control by inspecting, counting and checking merchandise.
  • Checked prices and found requested products in the store for customers.
  • Assessed floor displays to determine which merchandise required restocking.
  • Loaded and unloaded countless delivery trucks or vans per week to maintain store's inventory.
  • Frequently communicated with vendors to determine backorder availability and future inventory.
  • Cleaned shelves and restocked with new inventory when products were running low.
  • Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
  • Notified management immediately of any spills or safety issue, enabling quick clean-up and remediation.
Courtesy Clerk | 08/2016 to 08/2017
Smith's Food & Drug Stores Inc. - Los Lunas, NM
  • Assisted customers with price checks, heavy items and finding products.
  • Escorted customers to desired merchandise location.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Packaged or bagged purchases and helped customers move items to vehicle.
  • Answered questions and informed customers of current sales and promotions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Returned exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Collected shopping carts from parking lot to maintain clean, organized parking lot area.
  • Worked closely with front-end staff to assist customers.
  • Promoted and explained loyalty programs to customers, helping customers complete forms to finalize membership.
  • Consulted with customers regarding customer service needs, addressing sale concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Collected customer feedback and passed information onto management for review.
  • Evaluated safety and security concerns and reported to leadership as appropriate.
  • Delivered exceptional customer service by greeting over countless daily customers and directing to desired items.
  • Assisted many cashiers by bagging groceries with either plastic, paper or reusable cloth bags.
  • Placed customer items into bags using proper techniques to protect delicate items and separate different groups.
  • Executed many price checks per shift by checking storage room for items.
  • Operated pallet jacks and dollies to receive store product deliveries many times per week.
  • Maintained store cleanliness and sanitation through health and safety standards.
  • Greeted every customer with smile, friendly manner and personalized support to drive store loyalty.
  • Processed customer account changes, using registers.
  • Shared detailed information regarding customer service and communication options to help customers make decisions.
Education and Training
Valencia High School - Los Lunas, NM
High School Diploma
05/2015
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Resume Overview

Companies Worked For:

  • Smith's Food & Drug Stores Inc.
  • Smiths Food and Drug

School Attended

  • Valencia High School

Job Titles Held:

  • Lead Pharmacy Technician
  • Pharmacy Technician
  • Produce Clerk
  • Courtesy Clerk

Degrees

  • High School Diploma

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