Lead Pharmacy Technician Resume Example

Executed opening and closing duties, including register till management and register countdowns.

• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
• Verified and filled over 400 prescriptions per day in busy retail pharmacy setting.
• Managed medication stocks, including conducting counts, labeling products and maintaining controls.
• Established and updated patient profiles, including lists of medications and insurance details.
• Merchandised related products to drive pharmacy department sales.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Received, reviewed, dispensed and labeled over 400 prescriptions daily with expert accuracy.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Maintained clean and organized pharmacy shelving and work areas.
• Compiled customer demographic, allergy and medical history background.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Prepared and submitted claims to insurance companies for payment.
• Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
• Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
• Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Researched customer health insurance plans to provide prescription authorization and efficient patient care.
• Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
• Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
• Created new customer profiles and updated information in pharmacy computer systems.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Trained several new technicians to provide excellent customer service which resulted in 50% higher customer satisfaction scores.
• Entered patient and medication information into EPRN to generate prescription labels.
• Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.