Lead Packer Resume Example
Positive, motivated, ambitious professional seeking to fill the vacant Payor Analyst position with brightree. Experience as a Medical Collections Specialist has provided me the knowledge of insurance benefits, the insight to communicate with patients to resolve billing disputes, and provide outstanding customer service while observing HIPAA regulations.
Adding this highly analytical, deadline-driven individual to your team will undoubtedly help brightree thrive!
Remote , OR07/2016 - Current
- Supervise crew-members on job sites and train new employees
- Responsible for completing all paperwork and contracts
- Responsible for ensuring job is completed by deadline
- Provide safe transportation for crew-members
- Minimize damage-claims by paying attention to detail and notating pre-existing damage
- Maintain vital client relationships by maximizing customer service and communicating clearly with customers and coworkers
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines
Mansfield , TX10/2014 - 06/2016
- Communicated with patients on the telephone comfortably
- Researched, analyzed, and relayed patient account and billing information
- Obtained and submitted patient insurance information
- Skillfully communicated with patients on the telephone while updating and notating the patient's account via computer; the ability to multi-task was essential
- Requested patient account information from Providers
- Quickly familiarized with computer programs used by One Advantage, LLC
- Collected electronic payments or created payment arrangements
- Maintained a high level of professionalism at all times by abiding by strict rules and regulations, as well as displaying excellent customer service skills when patients became disagreeable regarding their account
- Advised patients of insurance coverage/denial
- Had patients verify information to ensure HIPAA laws were not violated
- Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
- Obtained and submitted attorney information to legal department so accounts could be litigated
- Excellent documentation skills - developed from notating accounts and paying attention to detail
- Able to multi-task in a high-pressure environment
- Disciplined work ethic, as quotas and goals had to be met
- Basic knowledge of EOBs, Medicare/Medicaid, Multiple insurances
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
Sacramento , CA04/2013 - 10/2014
- Quickly and properly wrapped and boxed household and personal items, maintaining uniformity to meet fulfillment targets.
- Promoted delivery efficiency by accurately labeling and organizing containers
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals
- Protected materials during transport by correctly assembling boxes and crates
- Followed instruction from Crew-Leader and completed assigned tasks in a timely manner
- Maximized the customer's experience with our company by providing outstanding customer service, being hard-working, and honest.
City , STATE10/2011 - 04/2013
- Depended upon to arrive promptly in the morning to help open the store
- Excellent multi-tasking skills built by simultaneously conversing with customers via headset and preparing orders
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Panera qualified barista
- Excellent customer service and communication skills honed by almost constant contact with customers
- Worked closely with General Manager to solve problems and handle customer concerns
- Customer-relations
- Type average 40 wpm
- Document review
- Organized
- Crew supervision & leadership
- Confidentiality
- Account reconciliation specialist
- POS systems
- Computer proficient
- Time-management
- Goal-oriented
- Account updating & notating
- Superior attention to detail
- Problem-solving
- Strong communication skills
- Familiar with HIPAA regulations
- Ability to build rapport with patients
My goals in attending SWIC included completing pre-requisites required to apply to pharmacy school, and obtaining my Associate of Science Degree. I completed all of the chemistry classes that SWIC had to offer, including Organic Chemistry II. As a student in this class, I learned how to use and analyze data in a lab-setting on equipment such as a Mass Spectrometer.
As a high school student, I took (6) 1818 courses offered by SLU. I completed Chemistry 101 & 102, Physics 101 & 102, English 101 & 102, and graduated high school with 18 credit-hours from Saint Louis University.
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Resume Overview
School Attended
- Southwestern Illinois College (SWIC)
- Saint Louis University (SLU)
Job Titles Held:
- Lead Packer
- Medical Debt Collector
- Packer
- Cashier
Degrees
- Associate of Science : Pre-Pharmacy
2006 - 2008
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