Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Client and Market driven Strategic Leader

Leader of client and market driven, designed and highly successful delivery of programs, projects and products. Client and team educator, evangelist and enthusiast of vision, value and mission aligned programs.

Key Skills
  • Public speaking
  • Stakeholder presentation
  • Stakeholder alignment
  • Strategic Thinking and Modeling
  • Relationship-Building
  • Strategic Partnership Management
  • Project and Program Management
  • Continuous Improvement
  • Gap Analysis
  • Negotiation
  • Excellent written and verbal communication skills
  • Non-profit fund raising and event planning
Education
Quantic School of Business And Technology , Expected in 06/2022 EMBA : - GPA :
American InterContinental University Atlanta, GA, Expected in Master of Science : Information Technology - GPA :
Certifications

IBM Agile Certified

IBM Enterprise Design Thinking Practitioner

Wharton Entrepreneurship Specialization

Work History
IBM - Lead Middleware Architect
City, STATE, 06/2019 - 10/2020
  • Led the second client delivery of RedHat container managed services for IBM worldwide. Led and contributed significant enhancements to integrated project RACI, sales and service delivery process enhancements and project plan timeline. Developed an inventory price sheet using MicroSoft Excel with customization of formulas, integrated strategic delivery frameworks and services staffing presentations. Responsible for KPI metrics and monthly invoicing.
  • Conducted gap analysis and developed presentations tailored to decision makers and influencers at the C-Level and Staff VP level.
  • Lead Architect for sales closing of first OpenShift RedHat container and Operating System support services contract of $1M. Led IBM and RedHat teams leading to expansion of revenue and scope of services by ~$800K.
  • Led client facing first phase delivery that led to contract services expansions with client Director, Staff VP and internal Vice Presidents and worldwide India based General Manager for container services. Prepared and presented monthly Microsoft powerpoint reports of project status, growth assessment and enhancement recommendations to VP of Services, Sales Executive and Professional Services leader.
  • Developed visual framework using graphics and Microsoft Powerpoint to communicate services team delivery strategy by integrating Agile methodology, DevOps, and AI/ML tailored to the client context and product stacks.
  • Guided Chief Architects, Client Delivery Executives and Machine Learning Subject Matter experts to take a Design Thinking and human-centered approach to AIOps product adoption and customization.
  • Conduit synergy leader between client, IBM, RedHat and offshore teams resolving conflicts and building integrated team delivery RACI.
  • Conducted industry and market research analysis and recommendations for strategic business unit driven delivery model.
  • Independent and collaborative intellectual property developer of IoT, Deep Learning and digital twin technologies. Proposed strategic visionary roadmap to accompany actual delivery of the proposed original intellectual property.
  • Research, analysis and reporting on latest AI driven DevOps tools.
  • Developed intellectual property to use Deep Learning to optimize strategic, competitive pricing enhancements for containers and strategy proposal to accompany intellectual property.
Atlantis Technology Solutions - Co-Founder & Principal Consultant
City, STATE, 01/2010 - 10/2020
  • Co-founded company, pivoted service lines and developed partnerships.
  • In a partnership sales support role, sold $800K services sales initiation, $500K Software Gap Analysis and closing after five years of unsuccessful sales attempts by predecessor sales teams. Worked directly with the client Directors, client stakeholders and decision makers to successful sales.
  • Annual and quarterly department vision and mission alignment with key stone habit identification and team discipline for globally distributed teams for IBM and a large enterprise client that led to substantial Service Level Agreement penalty reductions and increased client satisfaction.
  • Client Executive, Sales advisement and leadership Coaching and Consulting with integrated domain knowledge from technology, history, social science, culture and business leadership for startups and small businesses.
  • Coached small business owner of a recycling startup. Advised on growth and expansion of channel sales and eventual pricing, presentation and negotiation of the sale to an external party.
  • Increased revenues by pivoting client base and services from startups and small businesses to large enterprise partnership with IBM.
  • Brought IBM UrbanCode deploy product manager, product support and product development directly to client to address product defects, design enhancements and manage mitigation strategies and product timeline.
  • Defined and analyzed metrics to measure product performance in client transition and transformation periods of adoption and product defect and enhancement working with all stakeholders and the product development leadership.
  • Coordinated and co-created innovative strategies to accomplish objectives and boost long-term profitability by reducing errors with standards and automation, product feature roll out and client user education.
  • Led Mean Time to Recovery program with joint-task force team measuring incremental steps and stages of progression and maturity.
Consert Inc. - IT Manager & Sales Engineer
City, STATE, 05/2009 - 01/2010
  • Performed product and strategic vendor partner product demonstrations of live working prototype in product show room for early stage, pre-revenue startup company.
  • Managed smart energy management product development cycle, including prototyping designs and coordinating deployments.
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Managed benchmarks, product demonstrations and testimonials for performance evaluation to venture capitalists, clients and ecosystem partners.
  • Worked with marketing teams to create, deploy and optimize effective campaigns for smart energy management clients.
  • Defined and analyzed metrics to measure product performance.
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Reduced project downtime by inspecting products for quality and adherence to client requirements.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
  • Assessed vendor products and maintained positive vendor relations.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Thrived in fast-paced, highly-adept team of developers and IT administrators, vendors, company executives and stakeholders to develop and prioritize product features and build product roadmap.
Affiliations

American Economics Association

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Resume Overview

School Attended

  • Quantic School of Business And Technology
  • American InterContinental University

Job Titles Held:

  • Lead Middleware Architect
  • Co-Founder & Principal Consultant
  • IT Manager & Sales Engineer

Degrees

  • EMBA
  • Master of Science

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