Lead Middleware Architect resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Client and Market driven Strategic Leader

Client care, cost and value driven product manager. Over 20 years of professional IT experience.

Skills & Strengths
  • Client empathy
  • Product development
  • Product management
  • Design Thinking
  • Customer care
  • Agile
  • DevOps
Work History
Lead Middleware Architect, 06/2019 to 10/2020
Aaa Auto ClubClermont, FL,
  • Conduit and synergy leader of adoption of new RedHat OpenShift on-premises container platform (OSCP)
  • Product defect backlog management with product support team
  • Product upgrade and maintenance plan facilitator working directly with client Director of Operations and Staff VP
  • Effectively transitioned and planned major go-live and upgrade with no interruption of services
  • Managed upgrade testing in non-prod environments and facilitated incident resolution
Senior IT Consultant, 01/2010 to 05/2020
Atlantis Technology SolutionsCity, STATE,
  • Sales contributor of $1.4M software and services. Initiated $800K Filenet Accelerated Value Partner services sales.
  • Conducted gap analysis of $500K SaaS Urban Code Development adoption working with client decision maker and IBM product support and management teams
  • UrbanCode Deploy (UCD) client facing product manager responsible for all aspects of UCD adoption.
  • Brought IBM UrbanCode deploy product manager, product support and product development directly to client to address product backlog defects, design enhancements with request for enhancements administration and management and product roadmap.
  • Defined and analyzed metrics to measure product performance, managed incidents and troubleshoot implementation issues.
  • Coordinated and co-created innovative strategies to accomplish objectives and boost long-term profitability by reducing errors with standards and automation, product feature roll out and client user education.
  • Authored confluence documentation for support teams.
  • AppDynamics proof of concept support.
IT Manager & Sales Engineer, 05/2009 to 01/2010
Consert Inc.City, STATE,
  • Performed product and strategic vendor partner product demonstrations of live working prototype in product show room for early stage startup company.
  • Managed smart energy management product development lifecycle, including prototyping designs and coordinating deployment.
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Managed benchmarks, product demonstrations and testimonials for performance evaluation to venture capitalist, clients and ecosystem partners.
  • Worked with marketing teams to create, deploy and optimize effective campaigns for smart energy management clients.
  • Defined and analyzed metrics to measure product performance.
  • Reduced project downtime by inspecting products for quality and adherence to client requirements.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
  • Assessed vendor products and managed vendor relations.
  • Prioritized roadmap in order to achieve product goals and metrics.
Master of Science: Information Technology, Expected in
American InterContinental University - Atlanta, GA,
Bachelor of Arts: English Language And Literature, Expected in
Faulkner University - Montgomery, AL

IBM Enterprise Design Thinking Co-Creator

IBM Enterprise Design Thinking Practitioner

Wharton online Entrepreneurship


American Economics Association

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Resume Overview

School Attended

  • American InterContinental University
  • Faulkner University

Job Titles Held:

  • Lead Middleware Architect
  • Senior IT Consultant
  • IT Manager & Sales Engineer


  • Master of Science
  • Bachelor of Arts

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