lead mental health delegate resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Knowledgeable and compassionate mental health professional with 8 years of experience and over 3 years of experience in handling crisis and applying crisis intervention strategies to calm distressed, emotionally-charged individuals. Expertise helping with suicidal and homicidal crises. Skilled in reflective-listening, rapport building and collaborative problem-solving with ability to manage different crisis scenarios and provide for the best possible outcomes. Proven strengths in detailed documentation, needs assessment and verbal/written communication.

  • Critical Thinking
  • Teamwork and Collaboration
  • Crisis Prevention Intervention
  • Active Listening
  • Safety Planning
  • Suicide Assessment & Prevention
  • Recommending Resources
  • Clients Rights
  • Written and verbal communication
  • Cultural Sensitivity to Multicultural Populations
  • Psychological Evaluations
  • Diagnostic Interviews/Assessments
Relevant Work Experience
11/2010 to 01/2014
Lead Mental Health Delegate Milton Cat Wareham, MA,
  • Performed crisis intervention and response work in emergency room of inpatient behavioral health facility
  • Implemented mental health crisis intervention and suicide prevention strategies in Emergency Room and acted on behalf of Mental Health Administrator of Greene County, Waynesburg, Pennsylvania
  • Conducted risk assessments on persons experiencing emotional and/or mental health crisis and who are at risk for harming themselves or others
  • Conducted interviews and utilized variety of psychiatric/behavioral assessment tools and risk scales to assess emotional, functional and psychological conditions of patients ages 3-99 for admission to inpatient behavioral health unit
  • Collaborated with Emergency Room physician and other mental health professionals/services to determine least restrictive and most appropriate treatment modality and services for patients in crisis
  • Developed and implemented initial plan of treatment for patients with variety of mental health and substance use disorders including those with dual diagnosis and co-existing disorders
  • Assisted mental health patients and their family/friend/significant other with solving problems regarding with their mental health care, in obtaining referrals, benefits, support services and provided information on other community resources that may benefit them
  • Provided psycho-education and direct advice regarding mental health crisis, depression, suicide prevention and substance use disorders
  • Prioritized complex patient cases quickly with ability to respond appropriately in crisis situations
  • Efficient at keeping someone in mental health crisis engaged while multi-tasking to document case, discover callers location and request transport by police or EMS to behavioral health facility
  • Provided support for identification of emergency room patients at high risk for mental health crisis and coordinated enhanced care with medical staff when necessary
  • Engaged and worked collaboratively with multiple entities including local/state police, first responders, and medical/mental health providers to identify persons in mental health crisis and when necessary provided support for them to implement involuntary commitment warrant while maintaining safety of patient and all persons involved with patient
  • Evaluated requests made by family members, first responders, law enforcement and others for issuance of involuntary commitment warrant assessing need for person to have involuntary psychiatric evaluation based on established criteria of threat of imminent harm to self or others
  • Coordinated with emergency room team members, first responders, police and other mental health professionals to initiate emergency services for persons outside of hospital in mental health crisis as clinically appropriate
  • Created facility transportation plans to transfer patients via EMS or constable to other behavioral health facilities when clinically appropriate
  • Served as initial patient liaison with other third-party service providers such as Veteran Affairs, Sexual Assault Response Teams, Child Protective Services, and other community resources
  • Taught Behavioral Health/Crisis intervention hospital trainings
  • Trained and supervised 3 other mental health delegates
  • Prepared and maintained records and reports for mental health delegate program including analysis on patient statistics and reporting various patient metrics as requested by hospital administration or Greene County Mental Health Director
  • Contributed to quarterly update and revision of policies and procedures regarding mental health patients and behavioral health forms for Southwest Regional Medical Center
  • Developed an Orientation & Training Manual for position of Mental Health Delegate
  • Major contributor to writing and compilation of Mental Health Manual for delegates and other hospital professionals
  • Generated monthly work/on-call schedules based on mental health coverage hours needed in Emergency Department
  • Verified behavioral health insurance coverage and completed pre-admission certifications for admission to or transfer to hospitals inpatient behavioral health unit or another clinically appropriate facility
02/2008 to 07/2010
Therapeutic Support Specialist Centerville Clinic, Inc City, STATE,
  • Provided one-on-one behavioral/emotional/social support and mentoring to 5 children and young adults concurrently with behavioral, emotional or social disturbances that interrupt their ability to function normally at home, school or community
  • Implemented behavioral health crisis interventions to assist in stabilization of young persons with encouragement to develop age-appropriate self-management skills
  • Utilized variety of different behavior modification techniques including verbal prompting, positive/negative reinforcement, Cognitive Behavioral Therapy as well as other techniques such as role play, interventions (verbal, nonverbal, physical), play therapy, social rehearsal which included teaching conflict resolution and coping strategies
  • Provided support, empowerment and education to family members, teachers and other adults who were responsible for young person in these settings
  • Contributed in writing measurable, observable and time-limited goals/objectives with treatment team to achieve desired outcomes
  • Timely and accurately documented client sessions/activity into clinical record
  • Routinely evaluated treatment plan and referred to Masters Level Clinician with recommendations for update timelines
10/2008 to 03/2009
Service Coordinator Pressley Ridge Pittsburgh, Allegheny County City, STATE,
  • Completed intake assessments, based on clinical judgement and diagnostic impressions, and formulated treatment plan in conformance to policy/procedures
  • Provided crisis intervention services and assistance while keeping with policy of least restrictive alternatives whenever possible
  • Provided 24/7 on-call crisis intervention services as scheduled for entire treatment team
  • Evaluated therapeutic interventions, assessed any additional needs and modified intervention/treatment plan as needed to achieve therapeutic goals
  • Developed measurable, observable, time-limited and independence-oriented goals
  • Supported independence-promoting objectives by connecting client and community supports systems
  • Engaged and collaborated with local/state law enforcement, medical/mental health providers, county juvenile office and other third parties in community in support of client's goals/objectives
  • Attended meetings, court hearings and other appointments in support of clients
  • Mentored and trained new employees
  • Provided transportation for clients to scheduled services, appointments and outings
01/2007 to 01/2008
Weekend Coordinator Achieva, Deaf/Blind Group Home City, STATE,
  • Assisted 3 peers and 5 staff in communicating with Deaf/blind individual in assigned home by use of tactile, hand-over hand and two-handed signing
  • Contributed to development of Person-Center plans for each person in home
  • Implemented each Person-Centered Plan and current Individual Service Plan with respect to each individual's Right to make choices and exercise self-determination
  • Provided weekly opportunities for individuals to explore their interests in their community and build relationships for positive life experiences and personal growth
  • Supported each individual's daily routine for personal care, appointments, leisure activities and transportation
  • Planned/coordinated activities, outings and supports each weekend
  • Administered medication with documentation per policy/procedure
Expected in 12/2006 to to
Graduate: Special Education
California University of Pennsylvania - California, PA

Special Education 23 Hours of Graduate Coursework: Intro to Behavioral Analysis, Advanced Psychology of Learning, Law & Public Policy

Expected in 12/2005 to to
Bachelor of Arts: History
California University of Pennsylvania - California, PA

GPA: 3.89, Summa cum laude graduate

Phi Alpha Theta National History Honor Society Member, Chapter President 2014

Pi Gamma Mu International Honor Society of Social Science Member

Expected in 05/2002 to to
Associate of Arts: American Sign Language Interpreting
Fairmont State University - Fairmont, WV
Professional Affiliations

American Psychological Association, 2020-Present

Member # -6343

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • California University of Pennsylvania
  • California University of Pennsylvania
  • Fairmont State University

Job Titles Held:

  • Lead Mental Health Delegate
  • Therapeutic Support Specialist
  • Service Coordinator
  • Weekend Coordinator


  • Graduate
  • Bachelor of Arts
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: