Well-organized Medical Assistant/ Phlebotomist/ Training Coordinator, with demonstrated knowledge of healthcare procedures and administrative operations in Medical Office Center environments. Experienced with insurance forms, charts and other business correspondence. Detailed understanding of complex office and maintaining secure patient information. Enthusiastic, Responsible with Excellent Communication skills offering 20 years of experience in communicating positively with physicians, office staff, and patients. Polished, hard worker and willing to go extra mile to complete any task and continue learning skills. I am actively looking to further my career with a GREAT company that provides PROFESSIONAL environment, advanced opportunities and outstanding teamwork.
Skills
Referral verification
Front desk operations
HIPAA guidelines, OSHA, CLIA
Proficient in Athena
Patient callbacks
Charting
Problem Solving
Patient Care
Records maintenance
Technologically savvy
Telephone etiquette
Training & Development
Computer skills
Reliable and trustworthy
People skills
Team building
Working collaboratively
Flexible
Multitasking
Problem resolution
Injection
Phlebotomy
Data Entry
Hospice
Vital Signs
Patient Care
Customer Service
Medical Assistance
Laboratory Assistance
Experience
Lead Medical Receptionist/Phlebotomist, 03/2017 - Current Cleveland Clinic – East Cleveland, OH,
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Processed patient payments and scanned identification and insurance cards.
Maintained fully-stocked phlebotomy cart, carrier and station.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Coordinated workflow based on stat, schedule, or outpatient needs.
Treated blood-related chronic disorders by performing therapeutic phlebotomy.
Labeled blood vials with critical information like time of collection, date and patient name.
Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Contacted pharmacies to submit and refill patients' prescriptions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Prepared prescription refill requests on behalf of physician to prevent lags.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Kept facility stocked with necessary supplies, equipment and instruments.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Reviewed treatment sheets for consistency, completeness and accuracy.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Medical Assistant, 03/2017 - 05/2020 Bcfs – Kerrville, TX,
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Contacted pharmacies to submit and refill patients' prescriptions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Prepared prescription refill requests on behalf of physician to prevent lags.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Kept facility stocked with necessary supplies, equipment and instruments.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Lead Training Coordinator, 10/2010 - 07/2015 DCI/ BPL – City, STATE,
Presented updated department training budget to supervisors for clear view of spending.
Prepared custom training course materials and presentations covering Reception, Phlebotomy, Lab.
Delivered impactful training to Reception, Phlebotomist and Lab Techs. annually.
Prepared custom training course materials and presentations covering OSHA, CLIA HIPPA and Blood Bourne Pathogens of all ares of Plasma Center.
Collected information about course success and participant satisfaction.
Prepared custom training course materials and presentations covering 6 Plamsa Centers,
Developed and implemented training in Plasma Collection procedures.
Designed and rolled out brand new training program and curriculum schedule for internal and external sales and support personnel.
Led strategic planning and execution of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials and presentations.
Organized handbook and course documentation for participants.
I worked closely with Management in daily operations of running Plasmapheresis Center. I was over 6 Training Coordinators in Oklahoma, Texas, Little Rock and Florida Centers. That I traveled to often to update/ Annual Trainings or just to work in areas when Centers were short handed.
Supported onboarding of new employees by hosting orientation sessions.
Planned, implemented, and conducted training for Medical Receptionist, Phlebotomist and Lab Technicians.
3 Area Certified able to work all ares as needed.
Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
Managed training calendars to inform participants of upcoming training session topics and dates.
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