Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocol. Supportive front-line staff with ability to prioritize and triage cases to filter caseload to available physicians. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Energetic & offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task. Passionate Teaching Assistant offering 2-year background working with special needs students at elementary and middle school levels. Skilled in assisting teachers with all classroom functions, including lesson planning and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.

  • Insurance claims
  • Medical office administration
  • Insurance Verification
  • EMR / EHR
  • Reminder calls
  • Medical Records Management
  • Patient Scheduling
  • Account management
  • Inventory oversight
  • Medical transcription
  • Inpatient care
  • Electronic Medical Records
  • Appointment Scheduling
  • Medical billing and coding
  • Payment collection
  • Pre-hospital Care
  • Student safety
  • Student assessments
  • Individual and group instruction
  • Special education
  • Teaching
  • Lesson Planning
  • Behavior Modification
  • Emotional Support
  • Cognitive Disabilities Knowledge
  • Individual Instruction
  • Multidisciplinary Team Collaboration
  • Behavior Improvements
Work History
Lead Medical Receptionist, -
Trinity Health Corporation Hart, MI,
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
  • Completed clerical duties and tasks for clinic administration.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Medical Records File Clerk, -
Lifepoint Hospitals Fort Morgan, CO,
  • Pulled patient charts for physicians to prepare physicians for appointments.
  • Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
  • Conducted periodic inspections of files to verify correct placement, legibility and proper condition.
  • Prepared necessary correspondence related to medical records of patients such as sending lab results to outside physicians.
  • Assigned and stamped identification numbers and codes to index materials for filing.
  • Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
  • Kept accurate log of all requests for medical information and records.
  • Managed system conversion and maintained minimal downtime during updates.
  • Interacted and communicated easily with department personnel and public.
  • Identified new methods to optimize medical records management.
Special Education Paraprofessional, -
Black Hills Special Services Cooperative Sturgis, SD,
  • Maintained positive attitude and affirmatively communicated with each student.
  • Supported teacher in development of individual learning strategies.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Worked with autism student in his or her home using tailored behavioral plan.
  • Administered tests to class and graded papers.
  • Contacted parents to discuss student progress and set up meetings.
  • Provided student support through special accommodations, extra assistance and assessments.
  • Alerted instructor to student behavior or issues that needed to be addressed.
  • Accompanied students to restroom, on field trips, to cafeteria and to playground.
  • Delivered individual services and instruction support to students and coworkers.
Teachers Aide Intern, -
Sunnyside Learning Center City, STATE,
  • Supported student learning objectives through personalized and small group assistance.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Supported classroom activities, including tutoring, grading homework and reviewing exams.
  • Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs.
  • Distributed learning materials such as worksheets, textbooks and supplemental activities.
  • Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
: , Expected in
Bryant And Stratton College - Getzville, NY
Status -
High School Diploma: , Expected in 06/2019
Brooklyn Preparatory High School - Brooklyn, NY
Status -

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Resume Overview

School Attended

  • Bryant And Stratton College
  • Brooklyn Preparatory High School

Job Titles Held:

  • Lead Medical Receptionist
  • Medical Records File Clerk
  • Special Education Paraprofessional
  • Teachers Aide Intern


  • High School Diploma

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