lead medical receptionist resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Hard working and friendly Medical Receptionist offering outstanding skills in patient relations and office management. Excellent at remaining calm under pressure and receptive to constructive criticism. Skilled in using EHR and TAB scheduling systems to manage patient records, appointments and flow. Fast learning and adaptable, always ready to take on new challenges and learn new skills. A true team player, willing to go the extra mile to provide support and maintain team relations.

  • Detail-Oriented
  • Problem Solving
  • Customer Service
  • Critical Thinking
  • Adaptable and Flexible
  • Appointment Scheduling
  • Medical Recordkeeping
  • Verbal and Written Communication
  • Computer Proficiency
  • HIPAA Compliance
  • EHR Software
  • Cleaning and Organization
Southern Illinois University Carbondale Carbondale, IL Expected in : Psychology - GPA :
Collinsville High School Collinsville, IL, Expected in 05/2009 High School Diploma : - GPA :
Work History
St. Joseph Health - Lead Medical Receptionist
Eureka, CA, 05/2020 - Current
  • Diligently enforced usage of masks for all incoming patients and customers.
  • Used computer programs and registration systems to schedule patients for routine and medical examinations.
  • Completed clerical duties and tasks for clinic administration including insurance research and referral requests.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Communicated with Ophthalmologist and Primary care offices for patient Transition of Care and Co-Management purposes.
  • Sent patients statements for services rendered and insurance non payment.
  • Completed check out duties for each patient, scheduling necessary follow ups and next visits.
  • Responsible for collecting payment for services rendered, products sold, and statements received.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Monitored patient flow throughout office and properly communicated delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Completed field of vision, OCTs and pachymetry evaluations.
  • Integral part of our business obtaining and maintaining 4.9/5 star reviews on Google and Facebook.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
Northwell Health - Optician
Shirley, NY, 01/2018 - 03/2020
  • Calibrated seg heights, vertex and pupillary distance, and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Tommy Bahama - Photo Lab Associate
Bellevue, WA, 01/2016 - 01/2018
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Used inkjet printer, canvas and mat boards to print and mount images.
  • Provided high level of assistance to customers regarding special photo projects.
  • Managed increased order inventory to meet urgent deadlines and fulfill special orders.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Managed over 150 orders per day during busy season.
Walmart - Cashier
City, STATE, 05/2014 - 01/2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and process credit card applications.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained cash drawer of $500 or more per shift.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

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Resume Overview

School Attended

  • Southern Illinois University Carbondale
  • Collinsville High School

Job Titles Held:

  • Lead Medical Receptionist
  • Optician
  • Photo Lab Associate
  • Cashier


  • Some College (No Degree)
  • High School Diploma

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