lead medical receptionist resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Athena appointment scheduling system to manage over 327 patients weekly. Organized and accurate in managing patient flow.
Cheerful Lead Medical Receptionist committed to helping each patient feels welcomed and comfortable upon walking through door. Gifted at keeping patient files organized and updated. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 11 years. Hardworking and passionate job seeker with strong organizational skills eager to secure a Medical Receptionist position. Ready to help team achieve company goals.
Skills
Medical office administration
Appointment Scheduling
EMR / EHR
Insurance Verification
Payment collection
Patient Scheduling
Leadership
Medical Records Management
Work History
Lead Medical Receptionist, 01/2010 to 07/2021 Trinity Health Corporation – Melrose Park, IL,
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Checked patient insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Supported office staff and operational requirements with administrative tasks.
Organized paperwork such as charts and reports for office and patient needs.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed multi-line phone system with over 50 customer calls per day and pleasantly greeted patients.
Transcribed phone messages and relayed to appropriate personnel.
Completed patient referrals to other medical specialists.
Responded to correspondence from insurance companies to verify patient's coverage.
Medical Receptionist, 07/2003 to 01/2010 Oak Street Health – Irving, TX,
Checked patient insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Enhanced office productivity by handling high volume of callers per day.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Managed multi-line phone system with over 50 calls per day and pleasantly greeted patients.
Maintained current and accurate medical records for patients.
Supported office staff and operational requirements with administrative tasks.
Responded to correspondence from insurance companies to verify patient's coverage.
Organized paperwork such as charts and reports for office and patient needs.
Transcribed phone messages and relayed to appropriate personnel.
Adhered to strict HIPAA guidelines to protect patient privacy.
Completed patient referrals to other medical specialists.
Phlebotomist Technician, 05/1983 to 07/2003 Fusion Hcr – Dayton, OH,
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Followed physician orders to correctly administer therapeutic phlebotomy.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Centrifuged blood samples as outlined in clinical protocols.
Stocked phlebotomy cart or carrier with appropriate supplies.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Monitored patients for reactions and verified sample quality.
Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Used personal protective equipment correctly to protect coworkers and patients.
Tracked collected specimens by initialing, dating and noting times of collection.
Packaged and shipped specimens to central lab daily.
Organized daily work based on collection priority
Education
High School Diploma: , Expected in 05/1980 to Marbury School - Marbury, AL GPA:
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