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lead medical receptionist resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dependable and personable Medical Office professional with 4-year track record of providing organization and structure in medical office environments. Strong knowledge of medical terminology, billing processes and patient chart management.

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in Orthopedics

Skills
  • Patient relations
  • Healthcare coding competency
  • Bookkeeping
  • Knowledge of medical terminology
  • Customer service
  • Transcription
  • Data entry
  • Knowledge of HIPAA regulations
  • Clinical experience
  • Customer service background
  • Invoice generation
  • Business operations
  • Relationship development
  • Administrative support
  • Operational improvement
  • Supervision
  • Inventory management
  • Project organization
  • Process improvement
  • Insurance billing
  • Problem resolution
  • Team management
  • First Aid/CPR
  • Planning and coordination
  • Organization
Education and Training
SUNY Broome Community College Binghamton, NY Expected in 2014 Associate of Applied Science : Health Sciences - GPA :
Bryant And Stratton College Syracuse Ny, Expected in 2019 Certified Professional Coder : - GPA :
Experience
St. Joseph Health - Lead Medical Receptionist
Fullerton, CA, 08/2016 - Current
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Interviewed patients to collect medical information and insurance details.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Set up appointments for physician visits and procedures using calendar software.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Maximized office efficiency by answering more than 50 incoming calls per day to provide office information and transfer calls to desired personal.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Managed day-to-day operations, including supervision and assignment delegation for 3-member team.
Good Shepherd Rehab - Nursing Assistant
Bryn Mawr, PA, 05/2015 - 07/2016
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Common Spirit - Health Unit Secretary
Bryan, TX, 05/2015 - 07/2016
  • Digitized over 25 medical records and organized files in [.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Avalon Health Care Group - Home Health Aide
Woodburn, OR, 10/2013 - 01/2015
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.

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Resume Overview

School Attended

  • SUNY Broome Community College
  • Bryant And Stratton College

Job Titles Held:

  • Lead Medical Receptionist
  • Nursing Assistant
  • Health Unit Secretary
  • Home Health Aide

Degrees

  • Associate of Applied Science
  • Certified Professional Coder

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