lead medical office assistant resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Self- disciplined and motivated individual with an impressive background as a Physicians Assistant, Medication Technician and Certified Nursing Assistant; ability to work with little to no supervision; creative, resourceful and flexible; maintains positive attitude; organized and efficient in a fast-paced work environment; ability to multi-task in order to meet deadlines and successfully accomplish objectives. Expert in quickly and accurately collecting specimens using variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients' fears or anxieties. Competent Phlebotomy Technician with 6 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Seeking a full time position to apply skills, work ethics, experience and commitment to job excellence.

  • Medical office administration
  • Clerical
  • Good listening and interpersonal communication
  • Compassion
  • Team-building
  • Cultural awareness
  • Critical thinking
  • Multitasking abilities
  • Conflict resolution
Work History
08/2017 to Current Lead Medical Office Assistant Sturdy Memorial Hospital | Norton, MA,
  • Worked within department budget to provide personal protective equipment and testing supplies needed to safely collect and analyze samples for phlebotomy clinic.
  • Recorded results, verified insurance, demographics, medical/allergy history using Kareo,Tiger, EMR, and other Interface software to log patient information.
  • Organized daily work based on collection priority. Correlated and interpreted data based on complex factors, including technical, instrumental and physiological conditions, affecting test results.
  • Validated blood and specimen collection, resolved unusual test orders, discrepancies between orders, by alerting physicians or reference laboratories
  • Reviewed patient records for accuracy and completeness
  • Assembled tourniquets, needles and blood collection devices to prepare work trays
  • Obtained specimens by conducted 12-25 venipuncture and other CT procedures per day.
  • Monitored patients for reactions and verified sample quality
  • Tracked collected specimens by initialing, dating and noting times of collection. Centrifuged blood samples as outlined in clinical protocol. Followed exact directions for handling and storing specimens for transport.
  • Packaged and shipped specimens to central lab daily.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
02/2014 to 07/2017 Medication Technician (Supervisor) Brookedale Assisted Living | City, STATE,
  • Managed direct care nursing staff usually 4-6 persons. Distributing workload and ensure success staff. Motivate and supervise staff, coordinate smooth operation of clerical duties. Completing med pass at designated times and wound care if needed. Taking vital signs and charting change in behavior or appetite. Inscribe and DC orders via physician.
  • Improved operations through consistent hard work and dedication.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
06/2009 to 11/2014 Certified Nursing Assistant (Lead Bell House | City, STATE,
  • Understanding all functions of job, essentially being able to train direct care staff or new hires. Knowing all compliance requirements, and making sure direct care staff are maintained. Leading staff to reach company goals. . Expert experience with wheelchairs use. Transporting patients in and out of bed with gate belt and/or Hoyer lift. Competent with good body mechanics. Performing oral and incontinent care. Providing assistance with feeding, light housekeeping and adult daily living activities for 12-21 patients per day.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Developed and maintained courteous and effective working relationships
11/2005 to 07/2009 Certified Nursing Assistant Comfort Keepers | City, STATE,
  • In-home basic personal care for paraplegic and disabled children Kept reports of patients behavior and appetite.
  • Maintained best-in-class standards for individualized care in 1-bed unit by continuously checking in with patients and families and quickly providing care
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
Expected in 04/2017 Phlebotomist Certification | Brite Sun Health, High Point, NC, GPA:
  • Continuing education in CMA
  • Relevant Coursework Completed: Billing and Coding & Phlebotomy
Expected in 07/2013 Medication Aide Certification | Guilford Technical Community College, Greensboro, NC GPA:
Expected in 03/2004 Pre | Nursing North Carolina A & T State University, Greensboro, NC GPA:
Expected in 06/2003 Medical Careers 1 and 2 Nursing Assistant Certification (CNA) | Weaver Education Center, Greensboro, NC GPA:

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Resume Overview

School Attended

  • Brite Sun Health
  • Guilford Technical Community College
  • North Carolina A & T State University
  • Weaver Education Center

Job Titles Held:

  • Lead Medical Office Assistant
  • Medication Technician (Supervisor)
  • Certified Nursing Assistant (Lead
  • Certified Nursing Assistant


  • Phlebotomist Certification
  • Medication Aide Certification
  • Pre
  • Medical Careers 1 and 2 Nursing Assistant Certification (CNA)

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