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Lead Medical Office Administrator Resume Example

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LEAD MEDICAL OFFICE ADMINISTRATOR
Professional Summary

Experienced Office Management and Administration Professional with 4 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Workflow planning
  • Documentation and control
  • Policy and procedure modification
  • Business Administration
  • Scheduling
  • Staff Management
  • Team building
  • Time management
  • Customer Service
  • Administrative support
  • Regulatory Compliance
  • Cash Management
  • Training
  • Inventory Management
  • Documentation
  • MS Office
Work History
Lead Medical Office Administrator, 01/2019 to Current
Hanger Clinic – Gastonia , NC
  • Ensured compliance with OSHA and HIPAA regulations
  • Created and implemented organizational policies and procedures
  • Addressed and remedied all patient or team member issues
  • Implemented on-boarding for new employees, which enabled each to effectively learn tasks and job duties
  • Consulted with healthcare professionals on business decisions
  • Assisted with regulatory issues such as compliance
  • Built relationships with physicians to create steady referral pipeline
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
  • Developed and maintained electronic record management systems to analyze and process data
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
  • Developed close working relationships with front office and back office staff
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Arranged corporate and office conferences for company employees and guests
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Interpreted management directives to define and document administrative staff processes
Medical Office Administrator, 09/2017 to 01/2019
Hanger Clinic – Gastonia, NC
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Maintained patient databases and updated information in alignment with HIPAA protocols
  • Managed appointments, registrations and patient relations in busy medical office
  • Received, recorded and filed medical payments by check, cash and credit card
  • Scheduled, rescheduled and handled cancelled appointments for patients
Benefits Coordinator, 01/2016 to 09/2017
McIntyre Elder Law – Shelby, NC
  • Oversaw bi-weekly payroll for 1 location with more than 7 total employees.
  • Developed team communications and information for Medicaid and VA meetings.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
  • Maintained staff directory and company policy handbook for human resources department.
  • Coordinated bookkeeping activities in QuickBooks including invoicing and accounts payable.
  • Offered departmental administrative support.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Education
High School Diploma: 12/2014
Cleveland Early College High School - Shelby, NC
Associate of Arts: General Education, 12/2014
Cleveland Community College - Shelby, NC
Associate's in Business Administration: Human Resource Managment , Expected in 05/2021
Gaston College - Dallas, NC
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Resume Overview

Companies Worked For:

  • Hanger Clinic
  • McIntyre Elder Law

School Attended

  • Cleveland Early College High School
  • Cleveland Community College
  • Gaston College

Job Titles Held:

  • Lead Medical Office Administrator
  • Medical Office Administrator
  • Benefits Coordinator

Degrees

  • High School Diploma : 12/2014
    Associate of Arts : General Education , 12/2014
    Associate's in Business Administration : Human Resource Managment , Expected in 05/2021

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