Experienced Office Management and Administration Professional with 4 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Workflow planning
Documentation and control
Policy and procedure modification
Business Administration
Scheduling
Staff Management
Team building
Time management
Customer Service
Administrative support
Regulatory Compliance
Cash Management
Training
Inventory Management
Documentation
MS Office
Education
Cleveland Early College High SchoolShelby, NC , Expected in 12/2014 – –High School Diploma: - GPA:
Cleveland Community CollegeShelby, NCExpected in 12/2014 – –Associate of Arts:General Education - GPA:
Gaston CollegeDallas, NCExpected in 05/2021 – –Associate's in Business Administration:Human Resource Managment - GPA:
Work History
Hanger, Inc. - Lead Medical Office Administrator Omaha, NE, 01/2019 - Current
Ensured compliance with OSHA and HIPAA regulations
Created and implemented organizational policies and procedures
Addressed and remedied all patient or team member issues
Implemented on-boarding for new employees, which enabled each to effectively learn tasks and job duties
Consulted with healthcare professionals on business decisions
Assisted with regulatory issues such as compliance
Built relationships with physicians to create steady referral pipeline
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
Developed and maintained electronic record management systems to analyze and process data
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
Developed close working relationships with front office and back office staff
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Arranged corporate and office conferences for company employees and guests
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Interpreted management directives to define and document administrative staff processes
Analysis Group - Medical Office Administrator Los Angeles, CA, 09/2017 - 01/2019
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Maintained patient databases and updated information in alignment with HIPAA protocols
Managed appointments, registrations and patient relations in busy medical office
Received, recorded and filed medical payments by check, cash and credit card
Scheduled, rescheduled and handled cancelled appointments for patients
McIntyre Elder Law - Benefits Coordinator City, STATE, 01/2016 - 09/2017
Oversaw bi-weekly payroll for 1 location with more than 7 total employees.
Developed team communications and information for Medicaid and VA meetings.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Routed incoming calls and faxes and drafted detailed messages to expedite response.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Executed record filing system to improve document organization and management.
Maintained staff directory and company policy handbook for human resources department.
Coordinated bookkeeping activities in QuickBooks including invoicing and accounts payable.
Offered departmental administrative support.
Handled client correspondence and tracked records to foster office efficiency.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
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