LiveCareer-Resume

lead investigator research manager resume example with 11 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Driven professional offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, human resources, workflow improvements and customer service. I thrive in dynamic and fast-paced environments and seek a position of increased responsibility with room for advancement.
Skills

Human Resources

Background Screening

Employee Benefits

Accounts Payables and Receivables

Sales and Marketing

Data management

Documentation expertise

Clear oral/written communication

Team building

Excellent multi-tasking ability

Microsoft Office expertise

Friendly nature

High accuracy

Organizational skills

Work History
Ice Consulting - Lead Investigator / Research Manager
South San Francisco, CA, 2008 - 2010
  • Conducted pre-employment and post-hire background checks for companies.
  • Consulted clients on various types of searches to determine which best suited their needs, budget and complied with laws.
  • Distributed and managed the workload to our other investigators.
  • Researched and discussed reports with the clients and guided them on their legal rights on what they could or could not use in the background check when making their hiring decision.
  • Strategized with the owners on how to improve process, build client database and maintain customer satisfaction.
  • Played a key role in helping grow our knowledge of the background screening industry.
  • Main client contact.
  • Developed key and important relationships with clients.
  • Reduced turnaround time for clients by more than 75%.
  • Developed standard operating procedures for all administrative employees.
  • Maintained computer and physical filing systems.


FIDELITY NATIONAL INFORMATION SERVICES (Property Preservation Industry) - Human Resources / Legal Administrator
City, STATE, 2006 - 2007
  • Executed human resources administration for the division of a Fortune 500 company, such as handling employee benefit questions, recruiting, interviewing and hiring new personnel in accordance with policies and requirements that have been established by management.
  • Submitted background screening requests and handled employee reference checks.
  • Conducted orientation sessions for new employees to explain personnel policies, compensation and benefit programs.
  • Consulted and advised employees on eligibility for insurance, hospitalization and other benefits.
  • Maintained benefit records and prepared documents necessary for implementing benefit coverage.
  • Maintained employee files and records and assured completeness of files and document retention.
  • Continuously strove to improve employee morale and productivity.
  • Researched legal updates that could affect our organization and discussed law with Vice President of Human Resources and General Counsel.
  • Worked with the General Counsel on various projects and work as needed.
  • Lead the company morale group to discuss and implement ways to improve and maintain an upbeat and positive atmosphere for the employees.
  • Recruited and hired qualified candidates for temporary positions.


TICKETS.COM (Ticketing And Entertainment Industry) - Office Manager / Executive Assistant
City, STATE, 1999 - 2000
  • Sole executive assistant to high-ranking executive in local office of a large dot.com company.
  • In addition to performing all facets of an executive assistant, coordinated all arrangements for participation in large tradeshows and national sales meetings as well as performed sales responsibilities.
  • Prepared complex presentations and reports for various sales representatives based in home offices across the United States.
  • After nationwide company downsize, in addition to maintaining executive assistant position, became responsible for all office management which included Human Resources, accounts payables and receivables, credit card disputes and vendor relationships.
  • Maintained employee files.
  • Able to keep very sensitive company and employee information confidential.
  • Sourced vendors for special project needs and negotiated contracts.
  • Created reports and presentations.
  • Handled all incoming business and client requests for information.
  • Coordinated special projects and managed schedules.

LOUISIANA PACIFIC CORPORATION (Building Material Industry) - Executive Assistant to Senior Vice President and Director of National Accounts
City, STATE, 1997 - 1999
  • Performed all facets of an administrative position as sole executive assistant to high-ranking executives in corporate headquarters of Fortune 500 Company.
  • Coordinated special projects, managed schedules and travel arrangements.
  • Responsible for the preparation of complex presentations and reports involving sensitive and confidential corporate information, including annual budget.
  • Directly assisted corporate clients on behalf of executives in their absence.
  • Arranged national sales meetings involving department representatives from across the United States.
  • Led welcome opening and exercise at national sales meetings.
  • Successfully assumed responsibilities of other corporate executive\'s assistants in their absence.
  • Liaison between the Sales & Marketing Department and the Human Resource Department.
  • Received, screened and routed incoming calls.
  • Sourced vendors for special project needs and negotiated contracts.
  • Transcribed dictated files and video recordings.

ALLTEL INFORMATION SERVICES (Information Technology And Services Industry) - Training and Design Specialist in the Training and Strategic Planning Department
City, STATE, 1991 - 1996
  • Lead a team of 5 in coordination of 12 classrooms and 10 conference rooms.
  • Created new role within the Training department of 100 departmental employees, by becoming network expert.
  • Main contact for the department with network related issues, installed new software and made necessary updates. Assembled new computers and resolved equipment malfunctions.
  • Assisted in the development of Training Program structure and trained new and existing employees on Microsoft Office packages, Alltel\'s Optical Disk System,cc:Mail, Lotus Notes and conducted the 3 day, New Employee Orientation.
  • Responsible for analyzing complex personnel, financial and strategic planning data and incorporating that information into diverse multimedia presentations and documents for use by senior management and numerous corporate departments including, Training, Human Resources and Marketing.
  • Prepared monthly newsletters as well as various marketing pieces of Human Resources.
  • Created and presented proposal to Sr. VP of Training to update all classrooms and training equipment. Proposal was granted and was then given the responsibility of implementing the changes.
  • Was sought and asked by the President of Twinsburg office and the SVP of the Strategic Planning Department to develop the Strategic Planning manual and presentations.
  • Sourced vendors for special project needs and negotiated contracts.
  • Leveraged advanced skills and training to support operational needs of multiple departments.

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Resume Overview

School Attended

    Job Titles Held:

    • Lead Investigator / Research Manager
    • Human Resources / Legal Administrator
    • Office Manager / Executive Assistant
    • Executive Assistant to Senior Vice President and Director of National Accounts
    • Training and Design Specialist in the Training and Strategic Planning Department

    Degrees

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