Lead Instructor Student Learning Center Resume Example
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LEAD INSTRUCTOR STUDENT LEARNING CENTER
Professional Summary
Experienced and results-oriented Lead Instructor adept at developing individualized and group instruction, motivating instructors and overseeing student records. History of effectively working with students over 17+ years in education. Proficient in documentation and compliance. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Skills
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Work History
Lead Instructor Student Learning Center, 10/1999 to Current
Company Name – City, State
Company Name – City, State
- Selected & served as Interim Director of Student Learning Center from June – October 2014.
- Consulted with students and instructors about progress in classroom and on assignments. Worked with both to develop plans of action to increase proficiency in subject matter.
- Instruct students on proper techniques and individualized instructional methods to increase knowledge retention of subject material.
- Directly oversee hiring and training of all work-study students.
- Create and maintain staff work schedules.
- Recruit and coordinate with colleagues to volunteer in the center.
- Interview, register, maintain accurate referrals, attendance records, and evaluate student's progress.
- Troubleshoot and handle student complaints and issues in absence of director. Reaching resolution on all issues and immediately informing director upon their return.
- Provide individualized customer service on daily basis and use active listening skills to ensure that all of student's questions are fully answered.
- Create courses for professional development and teacher renewal certification.
- Established three additional instructional labs (Math, English & Science) increasing servicing capacity for students.
- Monitored daily visits of students in Center through login database program, TimeKeeper. Developed instructional training and tutorial presentations for staff.
Education
Specialist of Education: Educational Leadership, Expected in 2021
Liberty University - City, State
Liberty University - City, State
Graduate Certificate: Educational Leadership, 04/2020
Liberty University - City, State
Liberty University - City, State
Master of Education: Teaching And Learning, Student Services, 09/2019
Liberty University - City, State
Liberty University - City, State
Bachelor of Science: Psychology, 11/1994
Fayetteville State University - City, State
Fayetteville State University - City, State
- Minored in Social Work
Diploma: Pharmacy Technology, 04/1985
Fayetteville Technical Community College - City, State
Fayetteville Technical Community College - City, State
Accomplishments
- 2019 Graduate of the Cumberland County United Way Leadership Development Program
- Supervised team of 9 staff members while Interim Director
- Fayetteville City/County Senior Citizens Advisory Board Member
- North Carolina Tutoring and Learning Association
- National Tutoring Association
- FTCC Strategic Management Plan Committee (Student Retention Subgroup)
- FTCC Diversity Committee
Skills
- Class development
- Recordkeeping requirements
- Relationship building
- Facilities management
- Program oversight
- Design effective learning modules, tutorials, and programs using instructional design techniques
- Provide face-to-face educational and informative presentations
- Group and individual instruction
- Process improvement
- Team management
- Supervision
- Problem resolution
- Team building
- Communications
- MS Office
- Operational improvement
Work History
Lead Instructor Student Learning Center, 10/1999 to Current
Company Name – City, State
Company Name – City, State
- Selected & served as Interim Director of Student Learning Center from June – October 2014.
- Consulted with students and instructors about progress in classroom and on assignments. Worked with both to develop plans of action to increase proficiency in subject matter.
- Instruct students on proper techniques and individualized instructional methods to increase knowledge retention of subject material.
- Directly oversee hiring and training of all work-study students.
- Create and maintain staff work schedules.
- Recruit and coordinate with colleagues to volunteer in the center.
- Interview, register, maintain accurate referrals, attendance records, and evaluate student's progress.
- Troubleshoot and handle student complaints and issues in absence of director. Reaching resolution on all issues and immediately informing director upon their return.
- Provide individualized customer service on daily basis and use active listening skills to ensure that all of student's questions are fully answered.
- Create courses for professional development and teacher renewal certification.
- Established three additional instructional labs (Math, English & Science) increasing servicing capacity for students.
- Monitored daily visits of students in Center through login database program, TimeKeeper. Developed instructional training and tutorial presentations for staff.
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Resume Overview
School Attended
- Liberty University
- Fayetteville State University
- Fayetteville Technical Community College
Job Titles Held:
- Lead Instructor Student Learning Center
Degrees
- Specialist of Education : Educational Leadership , Expected in 2021
Graduate Certificate : Educational Leadership , 04/2020
Master of Education : Teaching And Learning, Student Services , 09/2019
Bachelor of Science : Psychology , 11/1994
Diploma : Pharmacy Technology , 04/1985
