Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced and results-oriented Lead Instructor adept at developing individualized and group instruction, motivating instructors and overseeing student records. History of effectively working with students over 17+ years in education. Proficient in documentation and compliance. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Skills
Class development
Recordkeeping requirements
Relationship building
Facilities management
Program oversight
Design effective learning modules, tutorials, and programs using instructional design techniques
Provide face-to-face educational and informative presentations
Group and individual instruction
Process improvement
Team management
Supervision
Problem resolution
Team building
Communications
MS Office
Operational improvement
Work History
10/1999 to CurrentLead Instructor Student Learning CenterFayetteville Technical Community College | City, STATE,
Selected & served as Interim Director of Student Learning Center from June – October 2014.
Consulted with students and instructors about progress in classroom and on assignments. Worked with both to develop plans of action to increase proficiency in subject matter.
Instruct students on proper techniques and individualized instructional methods to increase knowledge retention of subject material.
Directly oversee hiring and training of all work-study students.
Create and maintain staff work schedules.
Recruit and coordinate with colleagues to volunteer in the center.
Interview, register, maintain accurate referrals, attendance records, and evaluate student's progress.
Troubleshoot and handle student complaints and issues in absence of director. Reaching resolution on all issues and immediately informing director upon their return.
Provide individualized customer service on daily basis and use active listening skills to ensure that all of student's questions are fully answered.
Create courses for professional development and teacher renewal certification.
Established three additional instructional labs (Math, English & Science) increasing servicing capacity for students.
Monitored daily visits of students in Center through login database program, TimeKeeper. Developed instructional training and tutorial presentations for staff.
Education
Expected in 2021Specialist of Education | Educational LeadershipLiberty University, Lynchburg, VAGPA:
Expected in 9 2019Master of Education | Teaching And Learning, Student ServicesLiberty University, Lynchburg, VAGPA:
Expected in 11 1994Bachelor of Science | PsychologyFayetteville State University, Fayetteville, NCGPA:
Minored in Social Work
Expected in 4 1985Diploma | Pharmacy TechnologyFayetteville Technical Community College, Fayetteville, NCGPA:
Accomplishments
2019 Graduate of the Cumberland County United Way Leadership Development Program
Supervised team of 9 staff members while Interim Director
Fayetteville City/County Senior Citizens Advisory Board Member
North Carolina Tutoring and Learning Association
National Tutoring Association
FTCC Strategic Management Plan Committee (Student Retention Subgroup)
FTCC Diversity Committee
Skills
Class development
Recordkeeping requirements
Relationship building
Facilities management
Program oversight
Design effective learning modules, tutorials, and programs using instructional design techniques
Provide face-to-face educational and informative presentations
Group and individual instruction
Process improvement
Team management
Supervision
Problem resolution
Team building
Communications
MS Office
Operational improvement
Work History
10/1999 to CurrentLead Instructor Student Learning CenterFayetteville Technical Community College | Fayetteville, NC
Selected & served as Interim Director of Student Learning Center from June – October 2014.
Consulted with students and instructors about progress in classroom and on assignments. Worked with both to develop plans of action to increase proficiency in subject matter.
Instruct students on proper techniques and individualized instructional methods to increase knowledge retention of subject material.
Directly oversee hiring and training of all work-study students.
Create and maintain staff work schedules.
Recruit and coordinate with colleagues to volunteer in the center.
Interview, register, maintain accurate referrals, attendance records, and evaluate student's progress.
Troubleshoot and handle student complaints and issues in absence of director. Reaching resolution on all issues and immediately informing director upon their return.
Provide individualized customer service on daily basis and use active listening skills to ensure that all of student's questions are fully answered.
Create courses for professional development and teacher renewal certification.
Established three additional instructional labs (Math, English & Science) increasing servicing capacity for students.
Monitored daily visits of students in Center through login database program, TimeKeeper. Developed instructional training and tutorial presentations for staff.
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