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Lead Instructor Student Learning Center Resume Example

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LEAD INSTRUCTOR STUDENT LEARNING CENTER
Professional Summary

Experienced and results-oriented Lead Instructor adept at developing individualized and group instruction, motivating instructors and overseeing student records. History of effectively working with students over 17+ years in education. Proficient in documentation and compliance. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Skills
  • Class development
  • Recordkeeping requirements
  • Relationship building
  • Facilities management
  • Program oversight
  • Design effective learning modules, tutorials, and programs using instructional design techniques
  • Provide face-to-face educational and informative presentations
  • Group and individual instruction
  • Process improvement
  • Team management
  • Supervision
  • Problem resolution
  • Team building
  • Communications
  • MS Office
  • Operational improvement
Work History
Lead Instructor Student Learning Center, 10/1999 to Current
Fayetteville Technical Community College – Fayetteville, NC
  • Selected & served as Interim Director of Student Learning Center from June – October 2014.
  • Consulted with students and instructors about progress in classroom and on assignments. Worked with both to develop plans of action to increase proficiency in subject matter.
  • Instruct students on proper techniques and individualized instructional methods to increase knowledge retention of subject material.
  • Directly oversee hiring and training of all work-study students.
  • Create and maintain staff work schedules.
  • Recruit and coordinate with colleagues to volunteer in the center.
  • Interview, register, maintain accurate referrals, attendance records, and evaluate student's progress.
  • Troubleshoot and handle student complaints and issues in absence of director. Reaching resolution on all issues and immediately informing director upon their return.
  • Provide individualized customer service on daily basis and use active listening skills to ensure that all of student's questions are fully answered.
  • Create courses for professional development and teacher renewal certification.
  • Established three additional instructional labs (Math, English & Science) increasing servicing capacity for students.
  • Monitored daily visits of students in Center through login database program, TimeKeeper. Developed instructional training and tutorial presentations for staff.
Education
Specialist of Education: Educational Leadership, Expected in 2021
Liberty University - Lynchburg, VA
Graduate Certificate: Educational Leadership, 04/2020
Liberty University - Lynchburg, VA
Master of Education: Teaching And Learning, Student Services, 09/2019
Liberty University - Lynchburg, VA
Bachelor of Science: Psychology, 11/1994
Fayetteville State University - Fayetteville, NC
  • Minored in Social Work
Diploma: Pharmacy Technology, 04/1985
Fayetteville Technical Community College - Fayetteville, NC
Accomplishments
  • 2019 Graduate of the Cumberland County United Way Leadership Development Program
  • Supervised team of 9 staff members while Interim Director
  • Fayetteville City/County Senior Citizens Advisory Board Member
  • North Carolina Tutoring and Learning Association
  • National Tutoring Association
  • FTCC Strategic Management Plan Committee (Student Retention Subgroup)
  • FTCC Diversity Committee
Skills
  • Class development
  • Recordkeeping requirements
  • Relationship building
  • Facilities management
  • Program oversight
  • Design effective learning modules, tutorials, and programs using instructional design techniques
  • Provide face-to-face educational and informative presentations
  • Group and individual instruction
  • Process improvement
  • Team management
  • Supervision
  • Problem resolution
  • Team building
  • Communications
  • MS Office
  • Operational improvement
Work History
Lead Instructor Student Learning Center, 10/1999 to Current
Fayetteville Technical Community College – Fayetteville, NC
  • Selected & served as Interim Director of Student Learning Center from June – October 2014.
  • Consulted with students and instructors about progress in classroom and on assignments. Worked with both to develop plans of action to increase proficiency in subject matter.
  • Instruct students on proper techniques and individualized instructional methods to increase knowledge retention of subject material.
  • Directly oversee hiring and training of all work-study students.
  • Create and maintain staff work schedules.
  • Recruit and coordinate with colleagues to volunteer in the center.
  • Interview, register, maintain accurate referrals, attendance records, and evaluate student's progress.
  • Troubleshoot and handle student complaints and issues in absence of director. Reaching resolution on all issues and immediately informing director upon their return.
  • Provide individualized customer service on daily basis and use active listening skills to ensure that all of student's questions are fully answered.
  • Create courses for professional development and teacher renewal certification.
  • Established three additional instructional labs (Math, English & Science) increasing servicing capacity for students.
  • Monitored daily visits of students in Center through login database program, TimeKeeper. Developed instructional training and tutorial presentations for staff.
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Resume Overview

Companies Worked For:

  • Fayetteville Technical Community College

School Attended

  • Liberty University
  • Fayetteville State University
  • Fayetteville Technical Community College

Job Titles Held:

  • Lead Instructor Student Learning Center

Degrees

  • Specialist of Education : Educational Leadership , Expected in 2021
    Graduate Certificate : Educational Leadership , 04/2020
    Master of Education : Teaching And Learning, Student Services , 09/2019
    Bachelor of Science : Psychology , 11/1994
    Diploma : Pharmacy Technology , 04/1985

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