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lead housekeeper resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Seasoned Lead Housekeeper bringing expertise in budget administration, inventory controls, schedule management and 6+-year record of success in hospitality operations. Supervises staff and offers adequate guidance to complete work before deadlines. Conducts room inspections to confirm completion of cleaning and upkeep to established standards.

High-energy Lead successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.

Proficient Housekeeper trained in hotel operations, cleaning procedures and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.

Skilled Housekeeper Lead with 4 years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies.

Motivated and efficient Housekeeping specializing in Hotel cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Harworking and reliable with strong ability in Leadership. Highly organized, proactive and punctual with team-oriented mentality.

Results-focused Hotel professional with strength in working hard. Proactive leader with strengths in communication and collaboration. Proficient in leveraging . Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Enthusiastic Housekeeping offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Enthusiastic Housekeeping offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Seasoned Lead bringing expertise in budget administration, inventory controls, schedule management and 5+-year record of success in hospitality operations. Supervises staff and offers adequate guidance to complete work before deadlines. Conducts room inspections to confirm completion of cleaning and upkeep to established standards.

High-energy Lead successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.

Skills
  • Cleaning practices
  • Department coordination
  • Staff evaluations
  • Customer relationship management
  • Stocking bathrooms
  • Polishing surfaces
  • Customer service-focused
  • Invoice processing
  • Mopping and buffing floors
  • Staff training and development
  • Supply inventory management
  • Quality improvements
  • Quality assurance controls
  • Washing windows
  • Document control
  • Cost reduction strategies
  • Guest relations
  • Employee training
Experience
03/2016 to 10/2022
Lead Housekeeper Holiday Inn Club Vacations South Lee, MA,
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Verified each completed room against standard plans to maintain consistency.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Organized supplies for use based on expected customer needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
  • Managed team of [15] personnel in busy hotel with 305 rooms.
  • Used standard personal protective equipment to minimize chemical splashing incidents.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Maintained safe conditions within facility and other related areas by performing .
  • Laundered sheets and removed stains to restore linens to pristine condition.
08/2011 to 10/2016
Cleaning Crew Member Parts Town Addison, IL,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Created inventory checklists and stocked housekeeping carts.
  • Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
  • Dusted ceiling fans and air vents to eliminate dirt buildup.
  • Swept, mopped and sanitized wooden and tile floors.
  • Measured and mixed detergents with water for use in commercial cleaning.
  • Labeled and properly stored chemicals, equipment and cleaning products.
  • Spot-cleaned glass surfaces and windows with cleaning solutions.
  • Reported damaged and broken furniture, upholstery and fixtures to supervisors.
  • Operated carpet extractors and floor buffers according to instructions.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Responded to emergency cleaning requests to meet client expectations.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
08/2006 to 10/2011
Manager Marsden Holding Llc Cuyahoga Falls, OH,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Monitored staff performance and addressed issues.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Entered time and attendance logs in preparation for payroll.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Created training modules and documentation to train staff.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Maintained adequate staffing to meet objectives within budget.
Education and Training
Expected in to to
GED:
Sullivan North High School - Kingsport, TN
GPA:

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Resume Overview

School Attended

  • Sullivan North High School

Job Titles Held:

  • Lead Housekeeper
  • Cleaning Crew Member
  • Manager

Degrees

  • GED

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