, , 100 Montgomery St. 10th Floor(555) XXX-1000, resumesample@example.com
Professional Summary
Experienced customer service with over 5 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ambitious, career-focused jobseeker, anxious to obtain an entry-level Data entry position to help launch career while achieving company goals.
Skills
CDC Sanitation Guidelines
Room and Public Space Cleaning
Detail-Oriented
Microsoft Office
Supply Replenishment
Multitasking and Prioritizing
Guest Service and Support
Verbal and Written Communication
Team Support and Collaboration
Service-Oriented
Time Management
Work Planning and Organization
Damage and Theft Reporting
Customer Inquiry and Response
Staff Training
Data Entry
Work History
06/2018 to CurrentLead HousekeeperMarriott Vacations Worldwide | Hawi, HI,
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Restocked room supplies such as facial tissues for personal touch with every job.
Communicated repair needs to maintenance staff.
Drove improvements to workflow and room turnover with hands-on, proactive management style.
Managed laundry, including sorting, washing, drying and ironing.
Disposed of trash and recyclables each day to avoid waste buildup.
Worked with front desk to respond promptly to all guest requests.
Placed orders for housekeeping supplies and guest toiletries.
Trained and mentored all new personnel to maximize quality of service and performance.
Kept building entryway glass clean and polished for professional presentation.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Returned emptied garbage receptacles to proper locations.
Polished glass surfaces and windows.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
04/2016 to 07/2018Drop Team MemberEldorado Resorts, Inc. | Reno, NV,
Completed cash tally sheet, chip tally slips, drop control sheets and other designated count room paperwork.
Fostered and maintained positive attitude towards staff, management and guests to meet daily goals.
Secured storage cart in designated locked storage area.
Counted cash and casino chips to accurately reconcile transaction reports.
Reported and filed all paperwork for casino transactions, noted and investigated discrepancies and reported on any notable incidents.
Verified over $[Amount] of cash and credit payments daily.
Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Collaborated with slot department to achieve accurate box count.
Maintained energy and enthusiasm in fast-paced environment.
Conducted research, gathered information from multiple sources and presented results.
03/2013 to 04/2016Asst. Front End ManagerPcc Natural Markets | Bothell, WA,
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Trained team members in successful strategies to meet operational and sales targets.
Maintained transaction security by verifying payment cards against identification.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Hired staff members who brought talent, enthusiasm and experience to skilled team of Cashiers.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
Prepared weekly employee work schedules for team members.
Kept orderly and accurate accounting records by monitoring sales documentation.
Managed customer service duties by greeting over 200+ customers daily and informing customers about products.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
11/2011 to 03/2013CashierHomeland Grocery | City, STATE,
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Monitored self-checkout systems and provided assistance or intervention where required.
Completed inventory counts and ordered merchandise.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Greeted over 200+ patients per day.
Collected and authorized payments of guests.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Worked closely with shift manager to solve problems and handle customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked flexible schedule and extra shifts to meet business needs.
Checked identification for proof-of-age for alcohol and tobacco sales.
Operated cash register to record all transactions accurately and efficiently.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Performed cash, card and check transactions to complete customer purchases.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Education
Expected in 05/2010High School Diploma | Palm Springs High School, Palm Springs, CAGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
