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Lead Housekeeper Resume Example

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LEAD HOUSEKEEPER
Skills
  • CDC Sanitation Guidelines
  • Room and Public Space Cleaning
  • Detail-Oriented
  • Microsoft Office
  • Supply Replenishment
  • Multitasking and Prioritizing
  • Guest Service and Support
  • Verbal and Written Communication
  • Team Support and Collaboration
  • Service-Oriented
  • Time Management
  • Work Planning and Organization
  • Damage and Theft Reporting
  • Customer Inquiry and Response
  • Staff Training
  • Data Entry
Professional Summary

Experienced customer service with over 5 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ambitious, career-focused jobseeker, anxious to obtain an entry-level Data entry position to help launch career while achieving company goals.

Work History
Lead Housekeeper, 06/2018 to Current
Company Name - City, State
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Communicated repair needs to maintenance staff.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Managed laundry, including sorting, washing, drying and ironing.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Kept building entryway glass clean and polished for professional presentation.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Returned emptied garbage receptacles to proper locations.
  • Polished glass surfaces and windows.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Drop Team Member, 04/2016 to 07/2018
Company Name - City, State
  • Completed cash tally sheet, chip tally slips, drop control sheets and other designated count room paperwork.
  • Fostered and maintained positive attitude towards staff, management and guests to meet daily goals.
  • Secured storage cart in designated locked storage area.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Reported and filed all paperwork for casino transactions, noted and investigated discrepancies and reported on any notable incidents.
  • Verified over $[Amount] of cash and credit payments daily.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Collaborated with slot department to achieve accurate box count.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Conducted research, gathered information from multiple sources and presented results.
Asst. Front End Manager, 03/2013 to 04/2016
Company Name - City, State
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained transaction security by verifying payment cards against identification.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Hired staff members who brought talent, enthusiasm and experience to skilled team of Cashiers.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
  • Prepared weekly employee work schedules for team members.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Managed customer service duties by greeting over 200+ customers daily and informing customers about products.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Cashier, 11/2011 to 03/2013
Company Name - City, State
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Completed inventory counts and ordered merchandise.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Greeted over 200+ patients per day.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register to record all transactions accurately and efficiently.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma: : 05/2010Palm Springs High School - City, State
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Resume Overview

School Attended

  • Palm Springs High School

Job Titles Held:

  • Lead Housekeeper
  • Drop Team Member
  • Asst. Front End Manager
  • Cashier

Degrees

  • High School Diploma : : 05/2010

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