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Lead Housekeeper Resume Example

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LEAD HOUSEKEEPER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Rug shampooing
  • Minor repairs
  • Plumbing repairs
  • Supply inventory management
  • Customer Service
  • Problem Resolution
  • Communications
  • Organization
  • Team Building
  • Team Management
  • Inventory restocking
  • Cooking procedures
  • Menu item familiarity
  • Safety Inspections
  • Inventory Management
  • Stock Rotation
  • Able to lift 50 lbs.
  • Cleaning methods
  • Dusting
  • Exceptional time management
  • Focused and detail-oriented
  • Facility maintenance
Interests

Learn new skills

Improve Management skills

Get certified in strong skill areas

Grow with a company

Stand out more amongst others in the workforce

Become more recognized for my skills and job ethics

Improve my worker to management communication skills

Become more assertive

Education and Training
Graduated Without Diploma:Basic Edu.05/2006Caddo High School, Caddo, OK
  • Completed all basic coursework
Experience
DND HospitalityCalera, OKLead Housekeeper08/2019 to 03/2020
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Handled all delegated tasks, including assist cleaning rooms and lobby .
  • Earned reputation for good attendance and hard work.
  • Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use.
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Organized custodial closets to reduce time looking for needed shift items.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Supported special "happy hour" events by setting up, arranging and removing decorations, furniture and supplies.
  • Checked inventory for required supplies, including cleaning and breakfast supplies and made lists for management, documenting needed cleaning products.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on weekly basis.
  • Steam cleaned and shampooed carpets to prolong life of fibers and boost color.
  • Responded to requests promptly to clean and sanitize areas after accidents.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Thoroughly cleaned hylo establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Dusted and vacuumed 47 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Trained 6 new employees to meet all quality and efficiency goals, boosting customer satisfaction rating 85%.
  • Led and trained to boost customer satisfaction rating from 3 stars to 8.8 stars.
Hampton Inn & Suites Durant, OKHousekeeper07/2019 to 07/2019
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept and vacuumed floors, hallways and stairwells.
  • Responded to guest requests for linens quickly, which increased patron satisfaction rates by 85% on company scorecards.
  • Thoroughly cleaned hy-lo hotel establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Dusted and vacuumed 47 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Trained 6 new employees to meet all quality and efficiency goals, boosting customer satisfaction rating from 3 to 8.8 .
Sonic Drive InDurant, OKCrew/Skating Carhop11/2018 to 03/2019
  • Maintained 75% order accuracy in high-volume times.
  • Inspected all orders prior to delivery, ensuring consistency in presentation and quality.
  • Reported issues with customers and orders to supervisors.
  • Processed and completed cash transactions promptly, providing accurate change and order receipts.
  • Greeted and welcomed guests upon arrival, offering menu recommendations and efficiently placing orders.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Washed and sanitized dishes after every use to protect customers.
  • Verified orders and bagged items for easy transport.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Restocked kitchen supplies by rotating food according to dates and time.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Jack In The BoxDurant, OKCrew/Night Shift Leader10/2018 to 11/2018
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including closing and cleaning.
  • Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with corporate guidelines to keep products within tight tolerances.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
Assessment
  • Basic Maintenance and Repair — Proficient March 2020 Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities. Full results: https://share.indeedassessments.com/share_to_profile/ bf88a5e64d036369374d34c94d5bf923eed53dc074545cb7
  • Verbal Communication — Proficient March 2020 Speaking clearly, correctly, and concisely. Full results: https://share.indeedassessments.com/share_to_profile/ caa8297251afb4013c8ae257a3d721b2eed53dc074545cb7
  • Mechanical Skills: Monitoring — Familiar March 2020 Monitoring machine indicators to determine appropriate functioning. Full results: https://share.indeedassessments.com/ share_to_profile/9f8b142ae7836676a64aa8e25023a9a0eed53dc074545cb7
  • Attention to Detail — Highly Proficient March 2020 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share_to_profile/ d86d1b7d8fdc507b163811e670f1bb0deed53dc074545cb7
  • Logic & Critical Thinking — Familiar March 2020 Using logic to solve problems. Full results: https://share.indeedassessments.com/ share_to_profile/9bb51e15a6c20a44c4113cfa3ecf5f86eed53dc074545cb7
  • Customer Focus & Orientation — Proficient March 2020 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/93b41d47d79728e7f9a7135ea7007244eed53dc074545cb7
  • Creating Presentations with Microsoft PowerPoint — Familiar March 2020 Knowledge of Microsoft PowerPoint tools and features. Full results: https://share.indeedassessments.com/share_to_profile/ eb1bc4011a34407fa8b90fc75c3ed51ceed53dc074545cb7
  • General Manager (Hospitality) — Expert March 2020 Solving group scheduling problems and reading and interpreting P&L statements. Full results: https://share.indeedassessments.com/ share_to_profile/051dc6447b4bec410b022fd8750e37adeed53dc074545cb7
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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Resume Overview

Companies Worked For:

  • DND Hospitality
  • Hampton Inn & Suites
  • Sonic Drive In
  • Jack In The Box

School Attended

  • Caddo High School

Job Titles Held:

  • Lead Housekeeper
  • Housekeeper
  • Crew/Skating Carhop
  • Crew/Night Shift Leader

Degrees

  • Graduated Without Diploma : Basic Edu. 05/2006

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