lead housekeeper resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Detail-oriented leader skilled at providing professional cleaning services to schools maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done.

  • Line equipment operations
  • Maintenance scheduling
  • Supply inventory management
  • Payroll administration
  • Employee training
  • Quality improvements
  • Department coordination
  • Expense tracking
  • Mopping and buffing floors
  • Washing windows
  • Chemical handling
  • Staff evaluations
  • Staff management
  • Team building
Lead Housekeeper, 03/2018 - Current
Extended Stay America Torrance, CA,
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Organized supplies for efficient use based on expected customer needs.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
  • Liaised with vendors to order housekeeping supplies and guest toiletries.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Commanded controls over expenses and inventory for optimal budget tracking.
Direct Support Professional/Lead Trainer, 03/2006 - 03/2018
University Of Pennsylvania Health System Langhorne, PA,
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Helped patients adjust to hospital routines and thrive in structured environments.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to [Type] patients.
  • Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
  • Documented current patient information to update supervising [Job title]s, including vital signs, behaviors and eating habits.
  • Transported clients to doctor's appointments and other related errands.
  • Improved patient outlook and daily living through compassionate care.
  • Administered necessary medications as directed by care plan.
  • Documented client progress in charts and logbooks.
  • Monitored and reported clients' progress.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Emotionally supported [Type] patients, monitoring changes in behavior for potentially dangerous changes.
  • Maintained professionalism in emergency situations, assisting staff members in [Type] actions and monitoring patients.
  • Maintained calendar of social, recreational and educational events to enhance patient stays.
  • Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
  • Answered office phone calls and emails, answering questions and scheduling appointments with [Type] doctors.
  • Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
Lead Operations Technician, 09/1996 - 03/2006
Papa John's Durham, NC,
  • Recommended fixes by investigating technology failure to ascertain vulnerability and root cause.
  • Led technical operations and maintenance tasks to maintain cross-organizational technology infrastructure effectiveness.
  • Tracked completion of objectives according to QC standards and work-related timelines.
  • Led output planning and controls, providing assessment and troubleshooting to minimize complications and breakdowns.
  • Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives.
  • Resolved network alarms, recognizing jeopardizing conditions and notifying [Job title] of risk potential.
  • Installed technology deployments to meet project requirements using technical systems knowledge.
  • Oversaw implementation of organizational standards governing worker efficiency, availability and safety.
  • Recorded compliance, maintenance, physical storage and safety considerations to assist organizational documentation for future stage planning.
  • Documented and implemented processes to maximize output based on internal guidelines and regulatory mandates.
  • Upheld strict safety standards by properly collecting, sorting, segregating and packaging radiological waste.
  • Maintained accurate accountability for all auxiliary equipment, including air compressors, cooling water pumps, pre-lube pimps, fuel oil pumps and centrifuges as part of strict security protocols.
  • Implemented and updated operational procedures, including controlling start-up and shut-down activities, to enhance standards and reduce safety concerns.
  • Identified operational inefficiencies and adjusted [Type] and [Type] to regulate flux levels, reactor coolant temperatures and rate of power flow.
  • Collaborated with others to discuss new [Type] opportunities.
  • Created agendas and communication materials for team meetings.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Handled all delegated tasks, including [Task] and [Task].
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
Assistant Manager, 10/1991 - 09/1996
Pizza Hut City, STATE,
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Delegated daily tasks to team members to optimize group productivity.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Supported sales management initiatives to optimize business development.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Education and Training
High School Diploma: , Expected in 06/1994
Kirksville Sr. High School - Kirksville, MO
Status -
: Buisness, Expected in
Kirksville Area Technical Center - Kirksville, MO
Status -

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Resume Overview

School Attended

  • Kirksville Sr. High School
  • Kirksville Area Technical Center

Job Titles Held:

  • Lead Housekeeper
  • Direct Support Professional/Lead Trainer
  • Lead Operations Technician
  • Assistant Manager


  • High School Diploma
  • Some College (No Degree)

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