Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
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Date of Birth:
India:
:
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Professional Summary
Meticulous Field Service Technician offering excellent skills in installation, repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across 30 years of industry experience. Forward-thinking professional offering experience working in demanding, deadline-driven environments. Excellent skills servicing cabinet systems, making repairs, and conducting warranty work.
Skills
Workflow Management
Safety standards and protocols
Installation and maintenance
Customer Relations
Good communication skills
Creative problem solving
Work order management
Troubleshooting and repair
Record keeping
Quality assurance controls
Safety awareness
Work History
Lead Field Service Technician, 01/2020 - Current Thermo Fisher Scientific Inc. – Stamford, CT,
Provided exemplary customer service on each field visit.
Interacted with all necessary partners including super attendants upper management and homeowners.
Partnered with management on troubleshooting and repairs to successfully complete projects within anticipated deadlines.
Completed partial or full dismantling of cabinetry to quickly repair or replace defective components and restore functionality.
Positively engaged with customers and maintained professional appearance at all times as company representative.
Properly completed work reports for each field visit.
Owner, 07/2014 - Current Finger Lakes Premier Properties – Penn Yan, NY,
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Put together realistic budgets based upon costs and fees for effectively operating business.
Manufacture and install all phases of cabinetry.
Worked with clients to design custom cabinets and budgets.
Estimated costs for custom cabinets including design, material, installation and labor.
Studied project plans and blueprints to determine required materials and specifications, plan projects and coordinated necessary supplies.
Installed crown molding and other trim components to finish interior spaces with desired looks.
Maintained compliance with all safety and code regulations to protect crew members, clients and structures from harm.
Designed, constructed and installed cabinetry and woodwork while adhering to time and budget constraints for residential and commercial clients.
Adjusted workflow and materials to meet production deadlines, coordinating additional resources to meet challenging timelines.
Field Service Representative, 06/2004 - 10/2008 Caci International Inc. – Roanoke, VA,
Partnered with management to successfully complete projects within anticipated deadlines.
Used problem-solving skills to alleviate issues efficiently with minimal supervision and contacted warehouse of problems requiring replacement resolution.
Blueprint design understanding
Interior design knowledge
Developed proficiency in stain-grade trim work, hanging doors and drilling and setting door hardware.
Read and interpreted blueprints and construction documents to determine project directives.
Planned projects by identifying necessary equipment, tools, and required assistance.
Led variety of projects from start to finish, including residential homes and additions.
Owner, 10/1987 - 10/2004 Finger Lakes Premier Properties – Keuka Park, NY,
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Engaged professionally with customers to build rapport and nurture relationships.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Established beneficial professional networks and partnerships to gain insight and support resulting in long-term business relationships.
Organized sales paperwork, presented proposals and finalized contracts.
Education
High School Diploma: , Expected in 06/1977 - HIghland High School - Highland, NY, GPA:
Carpentry Certification: Construction Trades, Expected in 06/1977 - Ulster BOCES - Port Ewen, NY GPA:
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