Lead Field Service Technician Resume Example
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LEAD FIELD SERVICE TECHNICIAN
Summary
Knowledgeable Established Field Service technician offering 9 years Residential /4 years Commercial of troubleshooting and repair with advanced technical knowledge. Diligent, dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs. Lead Field Service Technician . Remains calm and focused even under pressure. Looking to bring further success to Solar and Energy Storage through a well-developed skill set and a proactive demeanor. Established successful at interacting with people of all ages and personalities and capable of completing projects in a timely manner. Experienced in Solar and Stored Energy. Offering a successful career history spanning more than 9 plus years.
Skills
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Experience
Lead Field Service Technician, Plug Power Inc., January 2012-CurrentCompton , CA
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new Solar and Battery opportunities.
- Achieved cost-savings by developing functional solutions to Solar and stored energy problems.
- Improved operations by working with team members and customers to find workable solutions.
- Handled all delegated tasks, including Turning upset customer experiences to positive, Company Tweets and Training to fellow FST.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized Firmware's to compile data gathered from various Solar inverters and Energy storage sources.
- Maintained updated Manufacturers products as well as Tesla knowledge of products.
- Delivered service for Solar, and Energy Storage to customer locations.
- Created agendas and communication materials for team meetings.
- Installed solar mounting devices on various types of roofs and inspected finished systems to check functionality and quality of work.
- Maintained close eye on available inventories of materials and supplies to keep levels within optimal targets for expected needs.
Lead Field Service Technician, Thermo Fisher Scientific, September 2017-February 2018Pleasanton , CA
Deployed
- Provided on-site services, installed new systems, Puerto Rico Children's Hospitals, Pharmacies, Residential Homes , Power Packs, Commercial Sites after Hurricane Maria Sept,2017-Jan/Feb 2018.
- Evaluated new technologies to maximize solar power generation in current and planned designs.
- Coordinated with business development team to transition projects from execution to engineering and construction phases.
- Reviewed completed projects to verify conformance with safety, environmental and quality control requirements.
- Maintained updated Stor-Edge,DCPW1,ACPW2, Commercial Battery systems knowledge through Hurricanes of 2017 San Juan, Puerto Rico.
- Delivered Solar and Stored energy to customer locations during natural disaster.
- Puerto Rico Children's Hospital Project, Solaredge and Tesla, Team,collaboration Team Pharmacies, Daycare's, Schools ,Natural Disaster planning and Team Meeting and deployment
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions With Solar and Stored Energy in disaster locations with no grid power
- Training ,worked with Tesla CI's Companies thru out Puerto Rico , Maximo Solar
- On solutions to provide power and energy back to the disaster areas
Lead Glass Installer, Tech 24, January 2010-January 2012Raleigh , NC
- Explained and recommended service options to customers and explained the costs involved.
- Oversaw on-site and off-site maintenance, repair and installation jobs.
- Provided on-site services, installed new systems and escalated customer complaints.
- Handled telephone support calls from customers to determine issues and provide effective solutions.
- Diagnosed malfunctions to various tools, equipment and machinery components.
HVAC-R Service Technician, Hussey Bros Inc. Air-Conditioning Heating & Refrigeration, November 2008-January 2011City , STATE
- Conducted brazing, threading pipe and Certifications tasks to complete service calls.
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Reviewed worklists from HVAC and HVAC lead to interpret all project details and instructions.
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Serviced units to residential and commercial heating and air conditioning customers.
- Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
- EPA Certified
Education and Training
Some College (No Degree)Electrician,HVAC EPA Certified, , Institute For Business And Technology, CityState
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School Attended
- Institute For Business And Technology
Job Titles Held:
- Lead Field Service Technician
- Lead Glass Installer
- HVAC-R Service Technician
Degrees
- Some College (No Degree)
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