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Lead Field Service Technician Resume Example

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LEAD FIELD SERVICE TECHNICIAN
Summary

Knowledgeable Established Field Service technician offering 9 years Residential /4 years Commercial of troubleshooting and repair with advanced technical knowledge. Diligent, dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs. Lead Field Service Technician . Remains calm and focused even under pressure. Looking to bring further success to Solar and Energy Storage through a well-developed skill set and a proactive demeanor. Established successful at interacting with people of all ages and personalities and capable of completing projects in a timely manner. Experienced in Solar and Stored Energy. Offering a successful career history spanning more than 9 plus years.

Skills
  • Troubleshooting and repair
  • Work order management
  • Interdepartmental collaboration
  • Equipment oversight
  • Power tools
  • Training and mentoring
  • Quality assurance controls
  • Mechanical background
  • Documentation and reporting
  • Record keeping
  • Installing equipment
  • Writing reports
  • Maintaining components
  • Safety awareness
  • Instructing customers
  • Configuring devices
  • Using instruments
  • Diagnosing issues
  • Administrative support
  • Relationship development
  • Team building
  • Operational improvement
  • First Aid/CPR
  • Customer service
  • Business operations
  • Process improvement
  • Team management
  • RFI Scanners
  • Project organization
  • Communications
  • Problem resolution
Experience
Lead Field Service Technician, Tesla Energy, January 2012-CurrentMilpitas, CA
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new Solar and Battery opportunities.
  • Achieved cost-savings by developing functional solutions to Solar and stored energy problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including Turning upset customer experiences to positive, Company Tweets and Training to fellow FST.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized Firmware's to compile data gathered from various Solar inverters and Energy storage sources.
  • Maintained updated Manufacturers products as well as Tesla knowledge of products.
  • Delivered service for Solar, and Energy Storage to customer locations.
  • Created agendas and communication materials for team meetings.
  • Installed solar mounting devices on various types of roofs and inspected finished systems to check functionality and quality of work.
  • Maintained close eye on available inventories of materials and supplies to keep levels within optimal targets for expected needs.
Lead Field Service Technician, Tesla Energy, September 2017-February 2018Puerto Rico, San Juan

Deployed

  • Provided on-site services, installed new systems, Puerto Rico Children's Hospitals, Pharmacies, Residential Homes , Power Packs, Commercial Sites after Hurricane Maria Sept,2017-Jan/Feb 2018.
  • Evaluated new technologies to maximize solar power generation in current and planned designs.
  • Coordinated with business development team to transition projects from execution to engineering and construction phases.
  • Reviewed completed projects to verify conformance with safety, environmental and quality control requirements.
  • Maintained updated Stor-Edge,DCPW1,ACPW2, Commercial Battery systems knowledge through Hurricanes of 2017 San Juan, Puerto Rico.
  • Delivered Solar and Stored energy to customer locations during natural disaster.
  • Puerto Rico Children's Hospital Project, Solaredge and Tesla, Team,collaboration Team Pharmacies, Daycare's, Schools ,Natural Disaster planning and Team Meeting and deployment
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions With Solar and Stored Energy in disaster locations with no grid power
  • Training ,worked with Tesla CI's Companies thru out Puerto Rico , Maximo Solar
  • On solutions to provide power and energy back to the disaster areas
Lead Glass Installer, Able Glass Company, January 2010-January 2012Sunnyvale, CA
  • Explained and recommended service options to customers and explained the costs involved.
  • Oversaw on-site and off-site maintenance, repair and installation jobs.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Handled telephone support calls from customers to determine issues and provide effective solutions.
  • Diagnosed malfunctions to various tools, equipment and machinery components.
HVAC-R Service Technician, Hussey Bros Inc. Air-Conditioning Heating & Refrigeration, November 2008-January 2011Sunnyvale, CA
  • Conducted brazing, threading pipe and Certifications tasks to complete service calls.
  • Attended employee meetings and training to learn about new techniques, trends and technologies.
  • Reviewed worklists from HVAC and HVAC lead to interpret all project details and instructions.
  • Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
  • Serviced units to residential and commercial heating and air conditioning customers.
  • Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
  • EPA Certified
Education and Training
Some College (No Degree)Electrician,HVAC EPA Certified, , Institute For Business And Technology, Santa ClaraCA
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Resume Overview

Companies Worked For:

  • Tesla Energy
  • Able Glass Company
  • Hussey Bros Inc. Air-Conditioning Heating & Refrigeration

School Attended

  • Institute For Business And Technology

Job Titles Held:

  • Lead Field Service Technician
  • Lead Glass Installer
  • HVAC-R Service Technician

Degrees

  • Some College (No Degree)

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