(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced installation and repair technician skilled at setting up, repairing and configuring telecommunications equipment. Proven skills in building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Adept at working in wide range of inside and outside environments to deliver services to customers. Capable of setting up system components and network settings. Good documentation and time management abilities. Competent Telecommunications Technician bringing 13 years of experience installing voice, data, video and fire alarm systems. Well-organized and resourceful with superior work ethic. Experienced Lead Field Service Technician with over 13 years of experience in Industrial Maintenance. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Configuring equipment
  • Safety practices
  • Troubleshooting problems
  • Educating customers
  • Documenting activities
  • Installing devices
  • Repairing systems
  • Quality Assurance
  • Team building
  • Data collection
  • Strategic Planning
  • Scheduling
  • Cash Management
  • Inventory Management
  • MS Office
  • Customer Service
  • Time management
  • Training
  • Technical support
  • Project Management
  • Operational Improvement
  • Data Entry
Moultrie Technical College Moultrie, GA Expected in 08/2011 Associate of Arts : Industrial Electronics Technology - GPA :
  • Continuing education in Electrical Technology
  • Dean's List 2011
Work History
Thermo Fisher Scientific - Lead Field Service Technician
Greenville, NC, 06/2008 - 03/2020
  • Reviewed technical documentation to complete equipment maintenance and repair
  • Installed new PLC, Multi Drop Bus, data networking, surveillance equipment and explained operation and routine maintenance protocols to customers
  • Completed numerous types of installations per week through Ice House America and Customers
  • Managed all on-site and off-site installation, repair, maintenance and test tasks
  • Operated all hand tools and power equipment according to company safety procedures
  • Investigated and corrected mechanical problems with machinery such as electrical and Mechanical
  • Performed annual service visits and completed preventative maintenance on all systems
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems
  • Diagnosed equipment malfunctions by analyzing technical data using online access through Smart ice
  • Properly completed work reports for each field visit
  • Provided telephone support to customers by determining cause of issue and explaining most effective solution
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
  • Demonstrated to customers proper methods for operating equipment after it had been installed
  • Positively engaged with customers and maintained professional appearance at all times as company representative
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
  • Successfully alleviated electrical and mechanical issues by using Various tools and schematics for troubleshooting method
  • Followed OSHA and Lock out Tag out safety procedures to avoid injuries in field
  • Discussed and recommended service options with customers and explained costs involved
  • Reduced opportunities for theft and trespassers by securing all entrances and exits
  • Provided exemplary customer service on each field visit according to Ice House America's guidelines
  • Interpreted Ice House vending equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service
  • Cleaned and lubricated parts to keep Conveyor and electrical equipment operating at peak performance
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $20,000
  • Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callback's
  • Adhered to established procedures for inspection of belts, drives and motors, performing any needed maintenance
  • Interacted with all necessary partners including vendors, upper management and peers
  • Trained and supported new hires resulting in better understanding of process flow and safety procedures
  • Investigated and troubleshoot numerous product service issues weekly
  • Responded to service requests during and after business hours
  • Installed and configured new devices and system components
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
  • Worked closely with network administrators and server engineers to ensure quality service
  • Set up networks and computers for business and residential customers
  • Read blueprints and schematics to correctly place equipment
  • Monitored social media and online sources for industry trends
Comcast - Assistant Store Manager
Herndon, VA, 03/2008 - 06/2008
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Rotated merchandise and displays to feature new products and promotions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Provided current employees options for additional training opportunities.
  • Supervised and evaluated staff of 5 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Monitored security and handled incidents calmly.
  • Performed mandatory audits to ensure compliance in all areas were met.
  • Trained and managed associates in customer service and sales techniques.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Conducted store inventories once per quarter.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Coached team on effective upselling and cross-selling methods.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Integrated Electrical Services, Inc. - Cable Installation Technician
Auburn, AL, 04/2007 - 03/2008
  • Mounted equipment to walls, concealed wires, installed audio and programmed remote controls
  • Remained highly knowledgeable in different technologies from such manufacturers as Apple, Lutron and CATV Systems
  • Handled calibration of audio and visual equipment for customers and set up devices for optimal performance
  • Traveled to customer sites across different counties in area to set up and install recently purchased home theater systems
  • Adhered to and kept team in line with established safety regulations and protocols when working on ladders and operating power tools, providing important protection for personnel and customers
  • Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work
Coorstek - Department Manager
East Granby, CT, 03/2003 - 04/2007
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Identified and diminished performance gaps by coaching and supervising 4 subordinates
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up
  • Rotated merchandise and displays to feature new products and promotions
  • Managed overstocking, restocking and inventory control procedures during morning shift
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives

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School Attended

  • Moultrie Technical College

Job Titles Held:

  • Lead Field Service Technician
  • Assistant Store Manager
  • Cable Installation Technician
  • Department Manager


  • Associate of Arts

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