Experienced installation and repair technician skilled at setting up, repairing and configuring telecommunications equipment. Proven skills in building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Adept at working in wide range of inside and outside environments to deliver services to customers. Capable of setting up system components and network settings. Good documentation and time management abilities. Competent Telecommunications Technician bringing 13 years of experience installing voice, data, video and fire alarm systems. Well-organized and resourceful with superior work ethic. Experienced Lead Field Service Technician with over 13 years of experience in Industrial Maintenance. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Configuring equipment
Safety practices
Troubleshooting problems
Educating customers
Documenting activities
Installing devices
Repairing systems
Quality Assurance
Team building
Data collection
Strategic Planning
Scheduling
Cash Management
Inventory Management
MS Office
Customer Service
Time management
Training
Technical support
Project Management
Operational Improvement
Data Entry
Education
Moultrie Technical CollegeMoultrie, GAExpected in 08/2011 ā āAssociate of Arts:Industrial Electronics Technology - GPA:
Continuing education in Electrical Technology
Dean's List 2011
Work History
Thermo Fisher Scientific - Lead Field Service Technician Greenville, NC, 06/2008 - 03/2020
Reviewed technical documentation to complete equipment maintenance and repair
Installed new PLC, Multi Drop Bus, data networking, surveillance equipment and explained operation and routine maintenance protocols to customers
Completed numerous types of installations per week through Ice House America and Customers
Managed all on-site and off-site installation, repair, maintenance and test tasks
Operated all hand tools and power equipment according to company safety procedures
Investigated and corrected mechanical problems with machinery such as electrical and Mechanical
Performed annual service visits and completed preventative maintenance on all systems
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems
Diagnosed equipment malfunctions by analyzing technical data using online access through Smart ice
Properly completed work reports for each field visit
Provided telephone support to customers by determining cause of issue and explaining most effective solution
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
Demonstrated to customers proper methods for operating equipment after it had been installed
Positively engaged with customers and maintained professional appearance at all times as company representative
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
Successfully alleviated electrical and mechanical issues by using Various tools and schematics for troubleshooting method
Followed OSHA and Lock out Tag out safety procedures to avoid injuries in field
Discussed and recommended service options with customers and explained costs involved
Reduced opportunities for theft and trespassers by securing all entrances and exits
Provided exemplary customer service on each field visit according to Ice House America's guidelines
Interpreted Ice House vending equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service
Cleaned and lubricated parts to keep Conveyor and electrical equipment operating at peak performance
Maintained company field response vehicle stocked with repair and replacement parts valued over $20,000
Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callback's
Adhered to established procedures for inspection of belts, drives and motors, performing any needed maintenance
Interacted with all necessary partners including vendors, upper management and peers
Trained and supported new hires resulting in better understanding of process flow and safety procedures
Investigated and troubleshoot numerous product service issues weekly
Responded to service requests during and after business hours
Installed and configured new devices and system components
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
Worked closely with network administrators and server engineers to ensure quality service
Set up networks and computers for business and residential customers
Read blueprints and schematics to correctly place equipment
Monitored social media and online sources for industry trends
Comcast - Assistant Store Manager Herndon, VA, 03/2008 - 06/2008
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Rotated merchandise and displays to feature new products and promotions.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Planned team-building exercises to increase employee performance and job satisfaction.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Answered questions about store policies and concerns to support positive customer experiences.
Provided current employees options for additional training opportunities.
Supervised and evaluated staff of 5 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Monitored security and handled incidents calmly.
Performed mandatory audits to ensure compliance in all areas were met.
Trained and managed associates in customer service and sales techniques.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Conducted store inventories once per quarter.
Assisted Manager in interview process of prospective employees and provided feedback.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Served as floating manager-on-duty, MOD, to cover shift shortage.
Coached team on effective upselling and cross-selling methods.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Mounted equipment to walls, concealed wires, installed audio and programmed remote controls
Remained highly knowledgeable in different technologies from such manufacturers as Apple, Lutron and CATV Systems
Handled calibration of audio and visual equipment for customers and set up devices for optimal performance
Traveled to customer sites across different counties in area to set up and install recently purchased home theater systems
Adhered to and kept team in line with established safety regulations and protocols when working on ladders and operating power tools, providing important protection for personnel and customers
Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work
Coorstek - Department Manager East Granby, CT, 03/2003 - 04/2007
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
Developed empowering employee culture focused on equipping employees to independently meet customer needs
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Identified and diminished performance gaps by coaching and supervising 4 subordinates
Ordered inventory and reported discrepancies to control costs and maintain inventory levels
Established performance goals for employees and provided feedback on methods for reaching those milestones
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up
Rotated merchandise and displays to feature new products and promotions
Managed overstocking, restocking and inventory control procedures during morning shift
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Developed and implemented plans to maximize sales and meet or exceed goals and objectives
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