lead field service engineer resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly trained and experienced professional with an exceptional track record of result-oriented innovation in a work centered environment. Exhibits strong leadership abilities to recognize, discover, and solve technical, analytical, and operations safety in every area of assigned tasking, within multi-million dollar projects.

An individual of intrinsic honor, integrity, and honesty; a team player with the potential to stand out in both operational and management positions.

  • AC/DC Motor Analysis
  • Tool Design
  • Growth & Development of Sales
  • Profit Increase
  • Quality Improvement/Assurance
  • Production Optimization
  • Operations Management
  • Cause & Effect Analysis
  • Engineering Knowledge
  • Planning & Scheduling
  • Business Development
  • Staff Development & Training
  • Innovative Procedures
Work History
Lead Field Service Engineer, 03/2021 to Current
Stryker CorporationTrenton, NJ,
  • Site Resident for Customers to lead repairs, plan outages, and manage materials needed for equipment production.
  • Ran support tests, made adjustments and performed mechanical and electrical repairs.
  • Prepared variety of different written communications, reports and documents.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised outage repairs on large AC/DC motors.
  • Traveled all over the world to commission GEPC equipment.
  • Designed field modifications to equipment to ensure product reliability and performance.
  • Performed specialty services to help customers get back on line.
Senior Field Service Technician, 10/2019 to 03/2021
Matthews InternationalSeattle, WA,
  • Provided troubleshooting and repair support to over 18 customers weekly over the phone or dispatching to site to provided hands on assistance.
  • Managed all on-site and off-site installation, repair, maintenance and test tasks of AC/DC motors.
  • Interacted with all necessary partners including vendors, upper management and peers. then followed up with reports and made sure customer was taken care of and satisfied.
  • Diagnosed errors and determined proper solutions with the use of off/on line testing equipment, vibration equipment, infrared tools, and laser alignment equipment.
  • Safely operated company vehicles to service sites at a moments notice all over the US and Canada.
Territory Sales Account Manager, 07/2018 to 10/2019
Cobham PlcFullerton, CA,
  • Sells field services, shop services, and new equipment related to electrical industry with yearly sales of $3M
  • Travels extensively to be available to all customers; small corporations to large industries
  • Mobilizes all resources and personal to meet needs of customers
  • Properly processes all sales transactions achieving high levels of account growth and retention via quality deliverables
  • Generates leads and cold calls customers each week to set up appointments and meetings in order to bring in new business
  • Available to clients 24/7 in order to address their needs and concerns promptly and with speedy resolution
  • Provides basic technical support resolving issues for clients on variety of company products
  • Interfaces with project management team to prepare engineering submittals and work plans
  • Measures effectiveness of customer relations success by defining operational metrics, tracking systems, and reporting to executive team
  • Helps foster culture of customer centricity by aligning with product, marketing, operations, and executive teams to drive initiatives centered on customer success
  • Identifies new ideas, products, and/or features that improves customer satisfaction, reduces costs, and keeps product line in forefront of industry
  • Ensures compliance with policies and quality standards to maintain consistency in quality of services
  • Communicates with clients to review needs, answer questions, and learn their unique scenarios and how to troubleshoot
  • Manages, supports, and develops business relationships with existing accounts and develops strategies to increase sales and revenue
Operations Manager, 06/2009 to 06/2018
Shermco Industries Machine Service DivisionCity, STATE,
  • Hired, trained, and coordinated technicians to ensure job safety
  • Continually managed projects valued at $2-4M in sales and involved over 30 technicians
  • Profit/Loss manager for wind field services and industrial clients
  • Extensively involved with all aspects of erecting, commissioning, maintaining, repairing, and deconstructing wind turbines
  • Managed several tower wiring projects, tower retros, and massive flood recoveries ahead of schedule
  • Evaluated suppliers to assess quality, timeliness, and compliance of scheduled deliveries, maintained tight cost controls and maximize business operational efficiency for inventory valuing over $500K
  • Conducted performance reviews annually, offering praise, and recommendations for improvement
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee
  • Initiated and optimized internal policies to maintain efficiency and responsiveness to demands
  • Devised, deployed, and monitored processes to boost long-term business success and increased profit levels 175%
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing schedules, and leading meetings
  • Cultivated strong business relationships with clients to increase overall experience, revenue, profits, satisfaction and retention rates
  • Developed project management plans to define project objectives, timelines and milestones
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer, and employee input and feedback resulting in clearer instructions for clients
  • Assessed financial statements and monthly PowerPoint reports to evaluate department performance, develop targeted improvements, and implement changes resulting in growth throughout United States
Sr.Lead Technician & Rotating Plant Manager, 08/2007 to 06/2009
Nextera Energy Inc.City, STATE,
  • Managed 149 1.5MW wind turbines with nine technicians
  • Quality Improvement programs which assisted Greenbelt projects
  • Discovered root cause failures in turbines and applied problem solving answers
  • Generated annual budget forecasting information for executive and corporate reports
  • Mentored and trained multiple technicians
Wind Crew Leader, 12/2003 to 08/2007
Shermco Industries Inc.City, STATE,
  • Performed motor, pump, gearbox, generator, and clutch instillations including horizontals and verticals of all sizes
  • Electrical motor/generator on site field repairs
  • Designed slip ring and grounding ring stoning jigs
  • Performed dual and single plane balancing
  • Created reports for customers with repair recommendations
: Business Management, Expected in
Tyler Junior College - ,
Electric Motor Bearing Application: , Expected in 2002
Applied Industrial Technologies & FAG Bearing Corp - ,
Principles of Large AC Motors: , Expected in 2004
Shermco University - ,
Motor Predictive Maintenance: , Expected in 2004
Shermco University - ,
High Voltage Pad Mount Switching: , Expected in 2008
FPL Group University - ,
OSHA 10 Hour General Industry: , Expected in 2004
Shermco University - ,
GE 1.5M Turbine Training: , Expected in 2008
GE School of Technology - ,
GE Converter Training: , Expected in 2009
GE School of Technology - ,
Bachelor of Power Generation: , Expected in 2008
FPL Group University - ,
Bachmann PLC Training: , Expected in 2009
FPL Group University - ,
30-Hour OSHA Training: , Expected in
Shermco University - ,
Advanced Laser Shaft Alignment Training: , Expected in
Electrical Safety Program Level 1: , Expected in
Shermco University - ,
VENSYS 1.5M Service & Maint.: , Expected in
Vensys University - ,
Static Motor Testing: , Expected in
Baker Technologies - ,
Entry Level Vibration Analyst: , Expected in
Technical Associates - ,
Electrical Safety For Qualified Electrical Workers: , Expected in
Shermco University - ,
ASME Rigging Trainer: , Expected in
Crosby Group - ,
Electrical Print Reading: , Expected in
Shermco University - ,
Field Balancing Analyst: , Expected in
Technical Associates - ,
Level-1 Infrared Themography: , Expected in
Infraspection Institute - ,
ENSA A15-40 HR. Authorized Instructor: , Expected in
ENSA North America - ,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Tyler Junior College
  • Applied Industrial Technologies & FAG Bearing Corp
  • Shermco University
  • Shermco University
  • FPL Group University
  • Shermco University
  • GE School of Technology
  • GE School of Technology
  • FPL Group University
  • FPL Group University
  • Shermco University
  • Shermco University
  • Vensys University
  • Baker Technologies
  • Technical Associates
  • Shermco University
  • Crosby Group
  • Shermco University
  • Technical Associates
  • Infraspection Institute
  • ENSA North America

Job Titles Held:

  • Lead Field Service Engineer
  • Senior Field Service Technician
  • Territory Sales Account Manager
  • Operations Manager
  • Sr.Lead Technician & Rotating Plant Manager
  • Wind Crew Leader


  • Some College (No Degree)
  • Electric Motor Bearing Application
  • Principles of Large AC Motors
  • Motor Predictive Maintenance
  • High Voltage Pad Mount Switching
  • OSHA 10 Hour General Industry
  • GE 1.5M Turbine Training
  • GE Converter Training
  • Bachelor of Power Generation
  • Bachmann PLC Training
  • 30-Hour OSHA Training
  • Advanced Laser Shaft Alignment Training
  • Electrical Safety Program Level 1
  • VENSYS 1.5M Service & Maint.
  • Static Motor Testing
  • Entry Level Vibration Analyst
  • Electrical Safety For Qualified Electrical Workers
  • ASME Rigging Trainer
  • Electrical Print Reading
  • Field Balancing Analyst
  • Level-1 Infrared Themography
  • ENSA A15-40 HR. Authorized Instructor

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: