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Lead Director of First Impressions Resume Example

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LEAD DIRECTOR OF FIRST IMPRESSIONS
Summary

Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy. Determined and proactive assistant who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment.

Highlights
  • Microsoft Office proficiency
  • Time management
  • Excel spreadsheets
  • Meticulous attention to detail
  • Professional and mature
  • Strong problem solver
  • Payroll
  • Accounting
Experience
Lead Director of First Impressions
August 2014 Hamilton Park Interiors － Murray, UT
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Planned meetings and prepared conference rooms.
  • Manage large design projects from start to finish. Collaborating with designers and factories to insure project completion deadlines are met.
  • Hiring, training, and manage schedules for 25 employees.
  • Write and distributed meeting minutes to appropriate individuals.
  • Manage designer, delivery and project calendars.
  • Serve as a liaison between company president and clients regarding client accounts and new business.
Administrative Assistant
September 2009 to August 2014 Blue Mountain Insurance － Provo, UT
  • Verified and logged in deadlines for responding to daily inquiries.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed the day-to-day calendar for the company's senior director.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Completed monthly, quarterly and annual bank reconciliation.
  • Responsible for paying other employees and reconciling commission reports monthly.
  • Maintained confidential information, such as pay rates, bonus targets and pay grades.
Customer Service Officer
June 2008 to June 2009 Union Bank of California － Los Angeles, CA
  • Responsible to open and close branch.
  • Manage cash supply levels.
  • Schedule employees to ensure customers receive prompt, courteous service and that lines are kept to a minimum.
  • Manage a teller line and platform of more than ten employees.
  • Encourage and coach tellers on how to make quality referrals and provide a wonderful experience for every customer.
  • Prepare and maintain the branch in audit ready condition.
  • Manage GL reports and control spending levels for the office as well as maintain supplies for the branch.
  • Open checking, savings, time deposits, consumer loans and IRA deposits.
  • Schedule appointments with associates to build relationships with new and existing clients.
  • Certified in Consumer and Business Loans.
  • Achieved proper compliance and accurate executive level reporting.
  • Extensive knowledge of Microsoft Word, Excel, and Lotus Notes.
Service Staff Officer
June 2006 to June 2008 Union Bank of California － Los Angeles, CA
  • Travel to various locations to assist branches with staffing problems.
  • Involved in assisting management teams with various office functions including: teller management, platform coverage and customer problem resolution.
  • Assignments are between 2 days to 6 months.
Senior Customer Service and Sales Associate
June 2005 to June 2006 Union Bank of California － Stevenson Ranch, CA
  • Responsible to open and close branch.
  • Manage cash supply levels for the branch.
  • Schedule employees to ensure customers receive prompt, courteous service and that lines are kept to a minimum.
  • Manage a teller line and platform of more than ten employees.
  • Encourage and coach tellers on how to make quality referrals and provide a WOW experience for every customer.
  • Prepare and maintain the branch in audit ready condition.
  • Manage GL reports and control spending levels for the office as well as maintain supplies for the branch.
  • Open checking, savings, time deposits, consumer loans and IRA deposits.
  • Schedule appointments with associates to build relationships with new and existing clients.
  • Certified in Consumer and Business Loans.
  • Extensive knowledge of Microsoft Word, Excel, and Lotus Notes.
Teller Coordinator
August 2001 to June 2005 Bank of America － Newhall, CA
  • Responsible for opening and closing bank.
  • Service ATM's, lobby management, customer problem resolution, teller management, senior teller and high cash volume responsibility.
  • Plan and deliver promotions and meetings.
  • Motivate and coach tellers in daily referral plays.
  • Order and organize branch supplies, and cash shipments.
  • Send and enter wire transfers, handle travelers checks and cashiers checks.
  • Provide excellent customer service.
  • Manage and schedule a teller line of fifteen employees to ensure the time customer's wait in line is at a minimum.
Education
AA : Business Administration, 2004 College of the Canyons － Valencia, CA Business Administration
Skills

Schedule appointments, Quick Books, Power Manage, ATM, closing, coach, clients, excellent customer service, Lotus Notes, managing, meetings, Excel, Office, Microsoft Word, problem resolution, quality, reconciling, staffing, answer phones

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Resume Overview

Companies Worked For:

  • Hamilton Park Interiors
  • Blue Mountain Insurance
  • Union Bank of California
  • Bank of America

School Attended

  • College of the Canyons

Job Titles Held:

  • Lead Director of First Impressions
  • Administrative Assistant
  • Customer Service Officer
  • Service Staff Officer
  • Senior Customer Service and Sales Associate
  • Teller Coordinator

Degrees

  • AA : Business Administration , 2004

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