I have a wide range of skills that enable to me to be a well rounded employee. I am organized, efficient, and critical of my work without needing close supervision. I have always worked with the public and have developed my customer service skills to work through any situation that may arise. I am dependable, work well with a team environment, and efficent.
Skills
Public Policy
Office Management
Court Procedures
Docket Preparation
Legal Documents
File Management
City Ordinances Knowledge
Professional Correspondence
Payment Collection
Problem-Solving Abilities
Active Listening
Team Management
Organizational Skills
Microsoft Office
Friendly, Positive Attitude
People Skills
Basic Math
Data Management
Customer Service
Work Ethic
Relationship Building
Team Building
Critical Thinking
Working Collaboratively
Reliable and Trustworthy
Computer Skills
Conflict Resolution
Experience
Customer Service Representative, 11/2022 - Current City Of Golden – Golden, CO,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Educated customers on special pricing opportunities and company offerings.
Accepted and processed credit and cash payments, making correct change from cash register drawer.
Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
Operated cash register or POS system to receive payment by cash, check and credit card.
Lead Court Clerk, 01/2022 - 08/2022 Garg Golden – Henderson, NV,
Lead Trainer for all new court clerks on policies, procedures, and practices of the court.
Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
Supported daily courtroom document preparation, filing of referral forms and court notices, and check-ins.
Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
Acted as court cashier, processing billing and payments for fines, and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
Examined legal documents and assured adherence to laws and court procedures.
Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
Prepared correspondence, bench warrants and court orders for the Magistrate and Associate Magistrate.
Assisted parties to civil and criminal cases in understanding standard courtroom procedures and advised on legal obligations, options and subjects calling for consultation with attorneys.
Wrote error-free and professional correspondence on behalf of court system.
Court Clerk, 04/2019 - 01/2022 City Of Bullhead City – City, STATE,
Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
Supported daily courtroom document preparation, filing of referral forms and court notices, check-in and check-out and bailiff duties.
Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
Acted as court cashier, processing billing and payments for fines, and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
Examined legal documents and assured adherence to laws and court procedures.
Receptionist, 03/2018 - 04/2019 Durham School Services – City, STATE,
Answered and directed incoming calls using multi-line telephone system.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Pulled and organized requested documentation.
Received incoming calls and coordinated with staff to fulfill customer requests.
Determined needs of visitors and provided information or solutions.
Signed for packages, recorded deliveries and distributed to personnel.
Office Assistant/Receptionist/Office Assistant/Recruiter, 07/2015 - 01/2018 Company Name – City, State,
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Made orders for new office supplies based on demand and budgetary restraints.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Coordinated itineraries and appointments to improve office operations.
Served as central point of contact for all new hires.
Collected and assisted helping with various documents to prepare for filing, storage and processing.
Updated employee paperwork and records.
Answered office phone and emails to schedule appointments, answer questions and document information.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Education and Training
High School Diploma: , Expected in 05/2011 - Bushnell Prairie City High School - Bushnell, IL, GPA:
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