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lead court clerk resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I have a wide range of skills that enable to me to be a well rounded employee. I am organized, efficient, and critical of my work without needing close supervision. I have always worked with the public and have developed my customer service skills to work through any situation that may arise. I am dependable, work well with a team environment, and efficent.

Skills
  • Public Policy
  • Office Management
  • Court Procedures
  • Docket Preparation
  • Legal Documents
  • File Management
  • City Ordinances Knowledge
  • Professional Correspondence
  • Payment Collection
  • Problem-Solving Abilities
  • Active Listening
  • Team Management
  • Organizational Skills
  • Microsoft Office
  • Friendly, Positive Attitude
  • People Skills
  • Basic Math
  • Data Management
  • Customer Service
  • Work Ethic
  • Relationship Building
  • Team Building
  • Critical Thinking
  • Working Collaboratively
  • Reliable and Trustworthy
  • Computer Skills
  • Conflict Resolution
Experience
11/2022 to Current
Customer Service Representative City Of Golden Golden, CO,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
01/2022 to 08/2022
Lead Court Clerk Garg Golden Henderson, NV,
  • Lead Trainer for all new court clerks on policies, procedures, and practices of the court.
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
  • Supported daily courtroom document preparation, filing of referral forms and court notices, and check-ins.
  • Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
  • Acted as court cashier, processing billing and payments for fines, and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
  • Examined legal documents and assured adherence to laws and court procedures.
  • Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Prepared correspondence, bench warrants and court orders for the Magistrate and Associate Magistrate.
  • Assisted parties to civil and criminal cases in understanding standard courtroom procedures and advised on legal obligations, options and subjects calling for consultation with attorneys.
  • Wrote error-free and professional correspondence on behalf of court system.
04/2019 to 01/2022
Court Clerk City Of Bullhead City City, STATE,
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
  • Supported daily courtroom document preparation, filing of referral forms and court notices, check-in and check-out and bailiff duties.
  • Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
  • Acted as court cashier, processing billing and payments for fines, and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
  • Examined legal documents and assured adherence to laws and court procedures.
03/2018 to 04/2019
Receptionist Durham School Services City, STATE,
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Pulled and organized requested documentation.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Determined needs of visitors and provided information or solutions.
  • Signed for packages, recorded deliveries and distributed to personnel.
07/2015 to 01/2018
Office Assistant/Receptionist/Office Assistant/Recruiter Company Name City, State,
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Coordinated itineraries and appointments to improve office operations.
  • Served as central point of contact for all new hires.
  • Collected and assisted helping with various documents to prepare for filing, storage and processing.
  • Updated employee paperwork and records.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Education and Training
Expected in 05/2011 to to
High School Diploma:
Bushnell Prairie City High School - Bushnell, IL,
GPA:

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Resume Overview

School Attended

  • Bushnell Prairie City High School

Job Titles Held:

  • Customer Service Representative
  • Lead Court Clerk
  • Court Clerk
  • Receptionist
  • Office Assistant/Receptionist/Office Assistant/Recruiter

Degrees

  • High School Diploma

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