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Lead Correctional Officer Resume Example

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LEAD CORRECTIONAL OFFICER
Summary

Astute Correctional Officer with more than 24 years of closed custody facility experience. Transported inmates on transfer bus without incident for 14 years. Ability to maintain focus while working extended hours, sometimes in excess of 20 hours a day. Familiar with problem-solving and crisis-management techniques necessary to effectively navigate prison environment. Detailed supervision of day-to-day inmate interactions, including recreation, leisure and work-site activity.

Skills

Class B endorsement (14yrs)

carpentry

cpr/aed

Team work

communication

adaptability

self-management

Experience
Lead Correctional Officer - NC Dept. of Public Saftey (Elizabeth City, NC)06/1996 - Present
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Maintained daily logs of shift activity.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Assisted in restraining violent and unruly inmates.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Maintained appropriate control, security and well-being over those detained.
  • Attended regular trainings and maintained appropriate certifications.
  • Maintained correct physical head count at all times.
Security Guard Officer - Pinkerton Government Services Inc. (Elizabeth City, NC)02/1996 - 06/1996
  • Surveilled all areas within facility to identify suspicious behavior.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
Carpet/Water Damage Technician - Quality Carpet Care (Camden, NC)09/1994 - 01/1996
  • Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
  • Explained cleaning process to residential customers upon arrival at home and answered questions.
  • Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
  • Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
  • Submitted and explained verbal and written estimates of cleaning services costs in advance.
  • Cleaned and sanitized carpets and upholstery using steam cleaners for residential and commercial customers.
  • Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
  • Maintained cleaning machines and tools and verified excellent condition before using at customer site.
  • Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
  • Used special treatments to remove stains without damaging surfaces.
  • Provided every customer with top-notch service and satisfied each client's individual needs.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Identified major repair and maintenance needs and notified management of concerns.
Aviation Boatswain's Mate Handler - US Nvay (Norfolk, VA)08/1991 - 08/1994
  • Directed aircraft during launch and recovery operations to uphold strict safety standards and meet demanding timetables.
  • Activated appropriate arresting systems during normal and emergency landings.
  • Kept gear and equipment in good working order to effectively support takeoff and landing operations.
  • Employed manual signals to make quick corrections to aircraft movements.
  • Worked alongside maintenance teams to complete repairs and restore full functionality with minimal downtime.
  • Inspected launch and recovery devices.
  • Worked on deck in all weather situations and under stressful conditions to maintain personnel safety and direct aircraft movements.
  • Operated equipment such as catapults, arresting gear and barricades on daily basis.
  • Collaborated with team to maintain smooth and efficient operations.
Education and Training
High School DiplomaJune 1991Moriah Central School, Moriah, NY
Air Craft HandlingDecember 1991Naval Air Technical Training, Millington, TN
General Shipboard Damage ControlJanuary 1992Center For Service Support , Norfolk, VA
Shipboard Aircraft Fire FightingFebruary 1992Center For Service Support, Norfolk, VA
Correctional Officer AcademyOctober 1996NC Dept. Of Public Saftey, Elizabeth City, NC
HvacSeptember 2007Penn Foster Career School, On-line
Crisis Intervention Team TrainingOctober 2016Pitt Community College, Winterville, NC
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Resume Overview

Companies Worked For:

  • NC Dept. of Public Saftey
  • Pinkerton Government Services Inc.
  • Quality Carpet Care
  • US Nvay

School Attended

  • Moriah Central School
  • Naval Air Technical Training
  • Center For Service Support
  • NC Dept. Of Public Saftey
  • Penn Foster Career School
  • Pitt Community College

Job Titles Held:

  • Lead Correctional Officer
  • Security Guard Officer
  • Carpet/Water Damage Technician
  • Aviation Boatswain's Mate Handler

Degrees

  • High School Diploma
    Air Craft Handling
    General Shipboard Damage Control
    Shipboard Aircraft Fire Fighting
    Correctional Officer Academy
    Hvac
    Crisis Intervention Team Training

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