, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Customer service professional seeking a job that fosters long term growth. Skilled in training staff and establishing rapport with clients. Works well with others, and self motivated.
Skills
Understands confidentiality
Legal research
Team-oriented
Office administration
Westlaw and LexisNexis
Document control support
Troubleshooting complex problems
Experience
06/2019 to CurrentLead Cook Level 3The Tjx Companies, Inc. | Allen, TX,
Effective multi-tasked Cash register operation
Rior store management Nutritional knowledge responsibilities Excellent customer service
Atural foods specialist Employee mentoring
Trained in food safety guidelines, Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements
Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving
Consistently produced exceptional menu items that regularly garnered diners' praise
Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.
Completed workstation set up and break down, properly disposing of leftover food.
Kept stations stocked and ready for use to maximize productivity.
Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
Trained new chefs on menu items and kitchen procedures.
04/2010 to 06/2019Lead Cook Level 3Apple Inc | City, STATE,
Trained new chefs on menu items and kitchen procedures.
Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
Inventoried kitchen sections and refilled supplies.
Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
Implemented food quality specifications through menu planning, plate presentation and quality checks.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Analyzed forecast sheets and production plans to prepare ingredients for daily menu.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
03/2001 to 06/2006Front End SupervisorAlbertson's | City, STATE,
Executed cash transactions quickly and accurately
Oversaw overnight store operations, including staff assignments and production lists
Supervised 13+ employees per shift
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
Managed 5 team members, including scheduling, training and conflict resolution.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Handled payment processing and provided customers with receipts and proper bills and change.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed customer complaints and rectified issues to complete satisfaction.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Cultivated environment focused on customer satisfaction and unparalleled support.
02/1998 to 08/2001Mid Shift and Closing Supervisor Baker's Square | City, STATE,
Scheduled and directed staff in daily work assignments to maximize productivity
Managed kitchen operations for high grossing, fast-paced fair concession kitchen
Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques
Certificate: Nutrition
Managed validation of documentation to regulate underwriting and closing requirements.
Provided end-of-month audits of resort to upper management as required.
Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
Managed team of front desk agents, supervising personnel in issue resolution.
Responded to and resolved guest issues or complaints.
Trained newly hired top talent to fill key positions and maximize productivity.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
Documented participant attendance, engagement and progress.
Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Education and Training
Expected in 05/2022Associate of Arts | Paralegal StudiesAmerican River College, Sacramento, CAGPA:
Expected in 12/2008Certificate | Early Childhood EducationDe Anza College, Cupertino, CAGPA:
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