lead cook resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
09/2019 to 05/2023
Lead Cook Harbor Retirement Associates Rock Hill, SC,
  • Kept stations stocked and ready for use to maximize productivity.
  • Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Implemented food quality specifications through menu planning, plate presentation and quality checks.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Inventoried kitchen sections and refilled supplies.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Monitored culinary standards and operational guidelines for kitchen areas, food preparation and facility conditions.
  • Completed workstation set up and break down, properly disposing of leftover food.
  • Participated in physical inventory counts to keep information accurate and current.
  • Coordinated inventory, stocking and ordering.
  • Performed scheduled inventory counts and supply audits.
  • Entered information into system to update status reports.
  • Identified unproductive inventory for disposition, optimizing stock productivity.
  • Developed relationships with suppliers to obtain competitive prices.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
04/2017 to 12/2019
Licensed Insurance Agent American National Insurance Company Allison Park, PA,
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Exceeded company sales goals for new policies.
  • Offered policy guidance and management to promote asset protection.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Responded to customer inquiries and problems to promote great service.
  • Researched insurance plans to find good options for clients' needs.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Prepared proposals and conducted closing interviews to sell insurance products.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
07/2016 to 10/2017
Food and Beverage Supervisor Affinity Gaming Las Vegas, NV,
  • Managed food service sales, costs and budget administration to keep operations in line with financial targets.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
  • Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
04/2009 to 07/2016
Sales Associate Williams-Sonoma, Inc. Hallandale, FL,
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
Education and Training
Expected in 05/2006 to to
High School Diploma:
Ketchum High School - Ketchum, OK
Expected in to to
: Accounting And Business Management
Northeastern Oklahoma A&M College - Miami, OK

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Resume Overview

School Attended

  • Ketchum High School
  • Northeastern Oklahoma A&M College

Job Titles Held:

  • Lead Cook
  • Licensed Insurance Agent
  • Food and Beverage Supervisor
  • Sales Associate


  • High School Diploma
  • Some College (No Degree)

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