lead contract specialist resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview
Business operations professional with more than 15 years of experience in team leadership, quality customer service and support, customer relationship management, and financial analysis and control. Adept at working in fast-paced environments demanding strong organizational, leadership, and interpersonal skills. Committed to exceptional customer service and driven by challenges. Detail-oriented and resourceful in spearheading, organizing and completing projects; ability to multitask effectively. Results-driven with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
  • Research, Data Analysis, Project Oversight, Contracts Review, Compliance Assurance, Procedure Development, Report Generation, Records Maintenance, Accounts Receivable, Billing, Microsoft Office, Oracle, WebEx, Data entry, Documentation, Email, Filing, Grammar, Internet Research, Data Entry, Organizational Skills, Prioritization
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Work Experience
Lead Contract Specialist, 2008 - Current
Department Of Defense Springfield, IL,
  • Develop and implement statistical reports to track effectiveness of Xerox products, services, and customer retention.
  • Responsible for enforcing contracts/legal/finance policies concerning approval levels while resolving critical problems in a timely manner.
  • Analyze customer contracts for terms and conditions, pricing, and effective dates to ensure the contracts are within company's procedures.
  • Work closely with Accounting and The Office of General Council (OGC Legal Team) to ensure contract language and capitalized dollars are correctly reviewed and approved.
  • Proven excellent communication, interpersonal, and organizational skills for fortune 500 companies and government agencies.
Service Representative, 2002 - 2007
Mccoy's Building Supply Alvin, TX,
  • Performed follow up reviews to confirm results of government agency audits.
  • Performed general ledger analysis, month end closings, journal entries, accounts payable and receivable tasks, and prepared depreciation and amortization schedules.
  • Maintained proper cash limits, cashed checks, accepted deposits, and issued cashier's checks, money orders, traveler's checks, cash advances, and funds transfers.
  • Researched commercial loan status, payoffs, and collateral substitutions.
Accounts payable and receivable, Accounts receivable, Agency, Billing, Interpersonal, Excellent Communication, Contracts, Data Analysis, Data Entry, Finance, Funds, General Ledger, Government, Legal, Microsoft Office, OGC, Oracle, Organizational Skills, Policies, Pricing, Procedure Development, Research, Professional & Friendly, Multi-tasking, Careful and Active Listener, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Documentation, Telephone Skills, Time Management, Scheduling 
Educational Background
High School Diploma: General Studies, Expected in 1994
Chicago Vocational High School - Chicago, IL
Status -
Attended several seminars to help build my professional and business knowledge:  Business Enhancement Skills Seminars, Customer Service Training Seminars, Business Innovation Training Seminars and Project Management Courses & Seminars

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Resume Overview

School Attended

  • Chicago Vocational High School

Job Titles Held:

  • Lead Contract Specialist
  • Service Representative


  • High School Diploma

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