Versatile server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Cheerful and always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering over 15 years of experience in high volume settings.
Skills
Food station setup
Food sales and promotion
Bill computation
Food preparation
Point of sale knowledge
Beverage preparation
Daily specials memorization
Dining area cleanliness
Cash Handling
Food running
To-go order preparation
Tableside service
Food and beverage pairings
Menu memorization
Menu presentation
Wine service
Hospitality service expertise
High-volume dining
Guest relations management
Sales expertise
Banquet coordination
Work History
05/2010 to Current
Lead Cocktail ServerExtra Space Storage – Naples, FL,
Presented menus to guests promptly after self seating and answered questions about menu items, making recommendations upon request.
Applied communication and problem-solving skills to resolve guest complaints and promote long-term loyalty.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Served alcohol, and non alcohol beverages and offered refills.
Displayed enthusiasm and promoted service to guest, successfully.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Supervised and helped set up of banquet food stations and coordinated service to multiple dining areas.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Resolved guest and employee complaints to maintain complete satisfaction and workforce effectiveness.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Checked guests' identification before serving alcoholic beverages.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet managment and guests needs.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help guest select optimal meal choices based on individual preferences.
Monthly typed a cocktail scedule for three years with no issues.
05/2009 to 04/2010
Retail Sales AssociateGoodwill – City, STATE,
Balanced and organized cash register by handling cash, counting change and storing coupons.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Assisted customers with prompt and polite support in-person and via telephone.
Inspected merchandise for quality and arranged proper display location on floor.
Provided excellent customer service to cultivate loyalty and satisfaction.
Greeted customers entering store and promoted sales or special programs.
Skilled using cash register including processing sales discounts and refunds.
01/2005 to 03/2009
Hostess-Server Arizona Pizza Company – City, STATE,
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Monitored dining room and guest flow to maximize table usage and minimize wait times.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Informed servers of newly seated parties for speedy service.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Checked and restocked server areas and organized and got change for front counter.
Education
Expected in 05/2020
Associate of Arts: Fine Arts Maricopa Community Colleges - Glendale Community College - Glendale, AZ GPA:
Expected in 06/2004
High School Diploma: Mountain Ridge High School - Glendale, AZ GPA:
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School Attended
Maricopa Community Colleges - Glendale Community College
