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Lead Certified Pharmacy Technician Newton Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Determined and hardworking higher education professional with over eight years' combined experience in education, program development and leadership. Strategic planner and organized multitasker with strong verbal and written communication skills. Seeking to leverage background and education to take next career step as a higher education publishing sales representative.

Skills
  • Strong verbal and written communications
  • Materials preparation
  • Administrative support
  • Relationship building
  • Working collaboratively
  • On-site product demonstrations
  • Strategy development
  • Personnel training
  • Product merchandising
  • Promotional planning
  • Customer retention abilities
  • Customer needs assessment
Education and Training
Purdue University , Expected in 2018 Master of Science : Higher Ed, College Administration & Leadership - GPA :
Davidson County Community College , Expected in 2014 Associate of Applied Science : Pharmacy Technology - GPA :
University of Mount Olive Mount Olive, NC Expected in 2011 Bachelor of Science : Business Administration: Healthcare Management - GPA :
Experience
Grove Drug Company - Lead Certified Pharmacy Technician / Newton
City, STATE, 08/2019 - Current
  • Establish and update patient profiles, including lists of medications and insurance details.
  • Manage inventories, rotated stock, remove expired or damaged drug products and resolve discrepancies in drug counts.
  • Receive, review, dispense and label over 200 prescriptions in a busy retail pharmacy daily with expert accuracy.
  • Check medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Enter patient and medication information into QS/1 to generate prescription labels.
  • Train pharmacy associates to provide excellent customer service which resulted in higher customer satisfaction.
  • Assist pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Consult with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Receive written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Improve drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Greet customers and answer questions regarding personal medications or over-the-counter pharmacy products.
Wayne Community College - Program Director/Instructor of Pharmacy Technology
City, STATE, 11/2010 - 05/2019
  • Oversaw completion of productivity goals and educated employees on established program processes.
  • Oversaw daily operations of pharmacy program functions.
  • Took attendance, graded assignments, and maintained routine student records.
  • Advise program and various college students in planning semester classes, educational pathways, and career destination decisions.
  • Prepare, duplicate and collate teaching materials to help students better understand learning concepts.
  • Organize and prepare instructional materials, communications, and reports.
  • Daily use of Microsoft Office, Colleague, WebAdvisor and other computer programs.
  • Handle all delegated tasks, including committee appointments and college mandatory attendance at events.
  • Provide excellent service and attention to students when face-to-face or through phone conversations.
  • Attend departmental meetings, providing feedback to enhance future performance.
  • Prepare reports and data for SACS accreditation.
  • Outline, implement and maintain program policies and procedures.
  • Resolve various situations to cultivate strong student relationships.
  • Interact positively with college staff to demonstrate professional conduct expectations of teaching and administrative personnel.
  • Counsel students on personal, academic, vocational, and behavioral issues and actualized plans to remove obstacles to success.
  • Represent the college at more than 50+ events including multiple recruiting opportunities.
  • Attend seminars, workshops and conventions to remain current on educational information and standards.
  • Collaborate with supervisors to examine effectiveness of program and instruction.
  • Prepared reports for the program and the college meeting requirements at local, state, and federal levels.
  • Managed program operations and provided strategic leadership for all workers.
  • Proposed and developed new programming ideas and special features to drive student engagement.
Eckerd/Rite Aid Corporation - District Trainer/Lead Certified Pharmacy Technician
City, STATE, 12/1997 - 11/2010
  • Initiate new training procedures for internal staff, improving functionality and alleviating redundancy.
  • Attend regional meetings, providing feedback to enhance future performance.
  • Handle all delegated tasks, including selling initiatives and training front-end and back-end staff.
  • Merchandised related products to drive pharmacy department sales.
  • Provide excellent service and attention to district staff and employees when face-to-face or through phone conversations.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Deliver instruction on broad range of topics, integrating audio-visual presentations and training materials.
  • Document participant attendance, engagement and progress.
  • Proactively identify and solve complex problems related to employee training, management and business direction.
  • Reduce process gaps by effectively training new hires on best practices and protocols.
  • Develop and coordinate trainings to help individuals learn company policies, procedures and job tasks.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Interests
  • ACTIVITIES
  • Volunteer assistant for the Wayne Community College Foundation's Scholarship Golf Tournament, Dinner and Auction
  • Served as Chair of the Wayne Community College Foundation Advisory and Mini Grant Committee
  • Past member of the Wayne Community College Planning Council, serving as First Year Committee Chairperson
  • Volunteer member for Wayne Community College's Soft Skills Committee
  • Created and managed the Pharmacy Technology Student Association at Wayne Community College
  • Planned, organized, and managed Operation Medicine Drop at Wayne Community College
  • Proctor for ACT at Wayne Community College
  • Volunteer for over 50+ events during my time at Wayne Community College including career fairs, recruiting events, health fairs, high school presentations, festivals, and various events on and off campus
  • Served on the Pharmacy Technician Coalition for the North Carolina Association of Pharmacists
  • Active member of the various programs in my community such as Cub Scouts, Boy Scouts, Recreational Football and Baseball, and fundraiser for All the King's Children non-profit organization.

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Resume Overview

School Attended
  • Purdue University
  • Davidson County Community College
  • University of Mount Olive
Job Titles Held:
  • Lead Certified Pharmacy Technician / Newton
  • Program Director/Instructor of Pharmacy Technology
  • District Trainer/Lead Certified Pharmacy Technician
Degrees
  • Master of Science
  • Associate of Applied Science
  • Bachelor of Science

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