Organized higher education professional bringing excellent communication skills and proactive nature, with a proven history of promoting organizational goal achievement. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, daily reports, accounts receivable, student registration, records management, database management, and student attendance reporting. Committed to optimizing administrative resources to meet college objectives and leveraging strengths to maximize team performance.
Skills
Planning and coordination
Problem resolution
Strong verbal and written communications
Presentations and public speaking
Database management
Materials preparation
Administrative support
Cultural competency
Confidential services
Administrative support
Document control
Schedule management
Project assistance
Report writing
Accounts payable and receivable
Operational improvement
MS Office
Business operations
Experience
Lead Certified Pharmacy Technician, 08/2019 to Current Wellstar Health System – Woodstock, GA,
Establish and update patient profiles, including lists of medications and insurance details.
Manage inventories, rotated stock, remove expired or damaged drug products and resolve discrepancies in drug counts.
Receive, review, dispense and label over 200 prescriptions in a busy retail pharmacy daily with expert accuracy.
Check medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
Enter patient and medication information into QS/1 to generate prescription labels.
Train pharmacy associates to provide excellent customer service which resulted in higher customer satisfaction.
Assist pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Consult with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Receive written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Improve drug inventory management procedures to reduce waste and eliminate backorders or overstock.
Greet customers and answer questions regarding personal medications or over- the-counter pharmacy products.
Program Director/Instructor of Pharmacy Technology, 11/2010 to 05/2019 Wayne Community College – City, STATE,
Oversaw daily operations of the Pharmacy Technology program.
Utilize curriculum with life-based approach.
Took attendance, graded assignments, and maintained routine student records.
Advise program and various college students in planning semester classes, educational pathways, and career destination decisions.
Prepare, duplicate and collate teaching materials to help students better understand learning concepts.
Organize and prepare instructional materials, communications, and reports.
Daily use of Microsoft Office, Colleague, WebAdvisor and other computer programs.
Handle all delegated tasks, including committee appointments and college mandatory attendance at events.
Provide excellent service and attention to students when face-to-face or through phone conversations.
Attend departmental meetings, providing feedback to enhance future performance.
Outline, implement and maintain program policies and procedures.
Resolve various situations to cultivate strong student relationships.
Interact positively with college staff to demonstrate professional conduct expectations of teaching and administrative personnel.
Counsel students on personal, academic, vocational, and behavioral issues and actualized plans to remove obstacles to success.
Represent the college at more than 20+ events including multiple recruiting opportunities.
Attend seminars, workshops and conventions to remain current on educational information and standards.
Collaborate with supervisors to examine effectiveness of program and instruction.
District Trainer/Lead Certified Pharmacy Technician, 12/1997 to 11/2010 Rite Aid – City, STATE,
Initiate new training procedures for internal staff, improving functionality and alleviating redundancy.
Attend regional meetings, providing feedback to enhance future performance.
Handle all delegated tasks, including selling initiatives and training front-end and back-end staff.
Provide excellent service and attention to district staff and employees when face- to-face or through phone conversations.
Deliver instruction on broad range of topics, integrating audio-visual presentations and training materials.
Document participant attendance, engagement and progress.
Proactively identify and solve complex problems related to employee training, management and business direction.
Reduce process gaps by effectively training new hires on best practices and protocols.
Develop and coordinate trainings to help individuals learn company policies, procedures and job tasks.
Establish and update patient profiles, including lists of medications and insurance details.
Manage inventories, rotated stock, remove expired or damaged drug products and resolve discrepancies in drug counts.
Receive, review, dispense and label over 350 prescriptions in a busy retail pharmacy daily with expert accuracy.
Check medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
Enter patient and medication information into software application to generate prescription labels.
Train pharmacy associates to provide excellent customer service which resulted in higher customer satisfaction.
Assist pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Consult with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Receive written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Improve drug inventory management procedures to reduce waste and eliminate backorders or overstock.
Greet customers and answer questions regarding personal medications or over- the-counter pharmacy products.
Education and Training
Master of Science: Administration/Leadership, Expected in 2018 Purdue University Global, Higher Education College - Chicago, IL GPA:
Associate of Applied Science: Pharmacy Technology, Expected in 2014 Davidson County Community College - Thomasville, NC GPA:
Bachelor of Science: Business Administration-Healthcare Management, Expected in 2011 University of Mount Olive - Mount Olive, NC GPA:
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Resume Overview
School Attended
Purdue University Global, Higher Education College
Davidson County Community College
University of Mount Olive
Job Titles Held:
Lead Certified Pharmacy Technician
Program Director/Instructor of Pharmacy Technology
District Trainer/Lead Certified Pharmacy Technician
