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lead certified pharmacy technician resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Insightful healthcare professional with 20 years of experience in healthcare environments. Known for personable and compassionate demeanor with detail-oriented work ethic. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Drug inventory control
  • Proper labeling procedures
  • Pharmacy operations
  • Problem-solving skills
  • Insurance Verification
  • Insurance billing
  • Ordering and stocking medications
  • Quality assurance and control
  • Collaboration
  • Verifying orders
  • Team building
  • Stocking shelves
Experience
08/2007 to Current
Lead Certified Pharmacy Technician Wellstar Health System Austell, GA,
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Compiled customer demographic, allergy and medical history background.
  • Received, reviewed, dispensed and labeled over 350 prescriptions daily.
  • Organized medications for dispensing.
  • Processed and filed approximately 350 prescriptions per day.
04/1998 to 02/2001
Accounts Payable Clerk Blue Apron, Inc. Richmond, CA,
  • Entered statements into the computer for payment Assisted with Data Entry within the Accounting Department.
  • Maintained Petty Cash
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Coded invoices and other records to maintain organized and accurate records.
  • Worked closely with department personnel to produce accurate and timely bills.
11/1992 to 04/1998
Customer Service Representative Agilent Technologies, Inc. Indianapolis, IN,
  • Prepared Account Invoices
  • Coordinated with various divisions within the Company (ex. Accounting, Product Development, and Marketing)
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Made outbound calls to obtain account information.
02/1987 to 10/1992
Pharmacy Technician Legacy Health System Portland, OR,
  • Assisted the Pharmacist in typing prescriptions into the computer
  • Helped maintain inventory
  • Worked in a nursing home setting for a year under Eckerd
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education and Training
Expected in 05/1986 to to
High School Diploma:
Woodward Academy - College Park, GA,
GPA:
Expected in 05/1991 to to
Certificate in Office Technology:
Clayton State College - Morrow, GA,
GPA:
Expected in 05/2007 to to
Career Diploma: Pharmacy Technician
Penn Foster Career School - Scranton, PA
GPA:
Certifications
  • Certified Pharmacy Technician (CPhT)
  • Certified by the Pharmacy Technician Certification Board (PTCB)

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Resume Overview

School Attended

  • Woodward Academy
  • Clayton State College
  • Penn Foster Career School

Job Titles Held:

  • Lead Certified Pharmacy Technician
  • Accounts Payable Clerk
  • Customer Service Representative
  • Pharmacy Technician

Degrees

  • High School Diploma
  • Certificate in Office Technology
  • Career Diploma

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