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Lead Certified Pharmacy Technician Resume Example

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LEAD CERTIFIED PHARMACY TECHNICIAN
Summary

Enthusiastic higher education professional focused on supporting students in accomplishing personal and academic success. Personable and respectful when working with students, parents and administrators. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Excited to begin new challenge with successful team.

Skills
  • Customer education
  • Report creation and generation
  • Technical support
  • Technical troubleshooting
  • Customer support needs assessment
  • Support policy development
  • End-user support
  • Multi-line phone systems
  • Scheduling and calendar management
  • Planning
  • Flexible
Experience
Lead Certified Pharmacy Technician
Newton Grove, NCNewton Grove Drug Company/Aug 2019 to Current
  • Establish and update patient profiles, including lists of medications and insurance details.
  • Manage inventories, rotated stock, remove expired or damaged drug products and resolve discrepancies in drug counts.
  • Receive, review, dispense and label over 200 prescriptions in a busy retail pharmacy daily with expert accuracy.
  • Check medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Enter patient and medication information into QS/1 to generate prescription labels.
  • Train pharmacy associates to provide excellent customer service which resulted in higher customer satisfaction.
  • Assist pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Consult with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Receive written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Greet customers and answer questions regarding personal medications or over-the-counter pharmacy products.
Program Director/Instructor of Pharmacy Technology
Goldsboro, NCWayne Community College/Nov 2010 to May 2019
  • Oversaw daily operations of the Pharmacy Technology program.
  • Utilize curriculum with life-based approach.
  • Took attendance, graded assignments, and maintained routine student records.
  • Advise program and various college students in planning semester classes, educational pathways, and career destination decisions.
  • Prepare, duplicate and collate teaching materials to help students better understand learning concepts.
  • Organize and prepare instructional materials, communications, and reports.
  • Daily use of Microsoft Office, Colleague, WebAdvisor and other computer programs.
  • Handle all delegated tasks, including committee appointments and college mandatory attendance at events.
  • Provide excellent service and attention to students when face-to-face or through phone conversations.
  • Attend departmental meetings, providing feedback to enhance future performance.
  • Outline, implement and maintain program policies and procedures.
  • Resolve various situations to cultivate strong student relationships.
  • Interact positively with college staff to demonstrate professional conduct expectations of teaching and administrative personnel.
  • Counsel students on personal, academic, vocational, and behavioral issues and actualized plans to remove obstacles to success.
  • Represent the college at more than 20+ events including multiple recruiting opportunities.
  • Attend seminars, workshops and conventions to remain current on educational information and standards.
  • Collaborate with supervisors to examine effectiveness of program and instruction.
District Trainer/Lead Certified Pharmacy Technician /
Mount Olive, NCRite Aid/Eckerd Corporation/Dec 1997 to Nov 2010
  • Initiate new training procedures for internal staff, improving functionality and alleviating redundancy.
  • Attend regional meetings, providing feedback to enhance future performance.
  • Handle all delegated tasks, including selling initiatives and training front-end and back-end staff.
  • Provide excellent service and attention to district staff and employees when face-to-face or through phone conversations.
  • Deliver instruction on broad range of topics, integrating audio-visual presentations and training materials.
  • Document participant attendance, engagement and progress.
  • Proactively identify and solve complex problems related to employee training, management and business direction.
  • Reduce process gaps by effectively training new hires on best practices and protocols.
  • Develop and coordinate trainings to help individuals learn company policies, procedures and job tasks.
  • Establish and update patient profiles, including lists of medications and insurance details.
  • Manage inventories, rotated stock, remove expired or damaged drug products and resolve discrepancies in drug counts.
  • Receive, review, dispense and label over 350 prescriptions in a busy retail pharmacy daily with expert accuracy.
  • Check medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Enter patient and medication information into computer system to generate prescription labels.
  • Train pharmacy associates to provide excellent customer service which resulted in higher customer satisfaction.
  • Assist pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Consult with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Receive written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Education and Training
Master of Science: College Administration/LeadershipPurdue University Global, Higher Education College2018Chicago, IL
Associate of Applied Science: Pharmacy TechnologyDavidson County Community College2014Thomasville, NC
Bachelor of Science: Business Administration-Healthcare ManagementUniversity of Mount Olive2011Mount Olive, NC
Interests & Activities
  • Volunteer assistant for the Wayne Community College Foundation's Scholarship Golf Tournament, Dinner and Auction
  • Served as Chair of the Wayne Community College Foundation Advisory and Mini Grant Committee
  • Past member of the Wayne Community College Planning Council, serving as First Year Committee Chairperson
  • Volunteer member for Wayne Community College's Soft Skills Committee
  • Created and managed the Pharmacy Technology Student Association at Wayne Community College
  • Planned, organized, and managed Operation Medicine Drop at Wayne Community College
  • Current ACT test proctor volunteer at Wayne Community College
  • Volunteer for over 50+ events during my time at Wayne Community College including career fairs, recruiting events, health fairs, high school presentations, festivals, and various events on and off campus
  • Served on the Pharmacy Technician Coalition for the North Carolina Association of Pharmacists
  • Active member of the various programs in my community such as Cub Scouts, Boy Scouts, Recreational Football and Baseball, and fundraiser for All the King's Children non-profit organization
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Resume Overview

Companies Worked For:

  • Newton Grove Drug Company
  • Wayne Community College
  • Rite Aid/Eckerd Corporation

School Attended

  • Purdue University Global, Higher Education College
  • Davidson County Community College
  • University of Mount Olive

Job Titles Held:

  • Lead Certified Pharmacy Technician
  • Program Director/Instructor of Pharmacy Technology
  • District Trainer/Lead Certified Pharmacy Technician /

Degrees

  • Master of Science : College Administration/Leadership
    Associate of Applied Science : Pharmacy Technology
    Bachelor of Science : Business Administration-Healthcare Management

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