(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in pharmaceutical medications, prescription processes, and patient care.

  • Scheduling and Time-Tracking
  • Computer Proficiency
  • Handling Complaints and Inquiries
  • Decision Making
  • Health and Safety Procedures
  • Multitasking and Prioritizing
  • Problem Anticipation and Resolution
  • Critical Thinking
North Carolina State University Raleigh, NC Expected in 12/2021 Bachelor of Arts : Double Major Biological Sciences And Psychology - GPA :
Work History
Kroger - Firearm Range Counter Associate
Cincinnati, OH, 09/2019 - Current
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
  • Recruited, coached, motivated and trained new associates.
  • Operated cash register to accurately complete customer financial transactions.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Trained, coached and motivated range team to achieve personal productivity and company goals and objectives.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Developed and nurtured lasting relationships with clients through dedicated assistance and accurate resolutions.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities, and general knowledge.
  • Kept a close eye on department employees and customers to assess theft risks and maintain safety.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Worked daily in close and professional manner with Range Safety Officers to maintain a coordinated and safe environment.
Kroger - Lead Certified Pharmacy Technician
Portland, OR, 08/2017 - 09/2019
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Supervised 6-10 pharmacy technicians and coordinated day-to-day assignments.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Coordinated verification and filling of more than 800 daily prescriptions in high-volume retail pharmacy environment.
  • Collected co-payments or full payments from customers.
  • Set up and modified patient profiles in to include current information such as medications and insurance details.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
  • Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Processed over 800 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
CVS Pharmacy - Lead Certified Pharmacy Technician
City, STATE, 03/2009 - 08/2017
  • Same as above

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School Attended

  • North Carolina State University

Job Titles Held:

  • Firearm Range Counter Associate
  • Lead Certified Pharmacy Technician
  • Lead Certified Pharmacy Technician


  • Bachelor of Arts

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