Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

  • Prioritization and Organization
  • Relationship Building
  • Verbal and Written Communication
  • Inventory Management
  • Staff Leadership
  • Time Management
  • Creative Thinking
  • Attention to Detail
  • Resolving Complaints
Expected in 05/2015
Associate of Arts: Liberal Arts And General Studies
Early College Academy - Lafayette, LA
  • Dean's List Fall of 2015
Work History
05/2021 to Current
Assistant Director Kroger , , Lafayette, LA
  • Worked closely with other managers to provide effective assistance for specific aspects of business operation.
  • Trained and mentored new employees on industry practices and business operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
03/2018 to Current
Lead Certified Pharmacy Technician University Of Tennessee Medical Center , ,
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume pharmacy environment
04/2015 to 09/2019
Manager Planet Fitness , ,
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs..
  • Accomplished multiple tasks within established timeframes.
05/2013 to 04/2015
Crew Member Company Name , ,
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Worked front counter, drive-thru and other areas as needed.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • CPhT - Certified Pharmacy Lead Technician
  • Certified Vaccinator, CVS Pharmacy - 2021-current
  • Cpr Certified: 2021-current
  • Certified Inventory Specialist, CVS Pharmacy] -2018-current

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Resume Overview

School Attended

  • Early College Academy

Job Titles Held:

  • Assistant Director
  • Lead Certified Pharmacy Technician
  • Manager
  • Crew Member


  • Associate of Arts

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