lead certified pharmacy technician resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Customer-oriented Pharmacy Technician bringing 9 years of experience and strong background in retail pharmacy. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.

  • Pharmacy and customer records management
  • Updating medication histories
  • Drug safety
  • Team collaboration
  • Interpreting orders
  • Confidentiality and HIPAA
  • Medication dispensing
  • Medicare and Medicaid process
Work History
Lead Certified Pharmacy Technician, 03/2012 - Current
Wellstar Health System Greenville, GA,
  • Processed over 600 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency
  • Implemented vaccine awareness campaign that enhanced community health education.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Supervised up to 12 pharmacy technicians and coordinated day-to-day assignments.
  • Collected co-payments or full payments from customers.
  • Promoted vaccination initiatives for wellness.
Personal Care Attendant, 06/2011 - 09/2020
Heritage Park Care And Rehabilitation Center Bradenton, FL,
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Customer Service Representative, 01/2008 - 03/2012
Sp Plus Corporation Washington, DC,
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
Associate Of Applied Science: Nursing, Expected in 05/2021
University Of Arkansas At Little Rock - Little Rock, AR
Status -
High School Diploma: , Expected in 05/2006
Eastside Baptist Academy - Jonesboro Arkansas,
Status -
  • Certified Pharmacy Technician (CPhT)
  • Licensed Job Title - Timeframe

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Resume Overview

School Attended

  • University Of Arkansas At Little Rock
  • Eastside Baptist Academy

Job Titles Held:

  • Lead Certified Pharmacy Technician
  • Personal Care Attendant
  • Customer Service Representative


  • Associate Of Applied Science
  • High School Diploma

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